PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trailways and Gotobus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Trailways and Gotobus Overview

Total reviews
Company responses
Issues resolved

Gotobus was first mentioned on PissedConsumer on Apr 20, 2011 and since then this brand received 183 reviews. It is 154 reviews more than Trailways received since Nov 25, 2012.

Trailways and Gotobus Consumer Ratings

123 out of 621 in Transport category
117 out of 621 in Transport category
Customer service
43 in category
76 in category
Product or Service Quality
49 in category
74 in category
Price Affordability
102 in category
57 in category

According to consumer ratings and reviews, Gotobus ranks 6 points higher in the Transport category than Trailways. People gave Trailways 1.4 stars for Customer service criterion in Transport category and it is 147 points higher than the worst rated brand in this category. At the same time, Gotobus was rated 1.1 stars for Customer service criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Trailways has a higher rating than Gotobus. Regarding Price Affordability criterion, consumers gave Trailways 1.9 stars and it is 53% worse than other in category. Gotobus however was rated 2.2 stars and it is 70% greater than other in category.

Trailways and Gotobus Rating Details

Customer service
1.4 (15 reviews)
1.1 (90 reviews)
Reviewer's quote

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..


The follow day, I called the gotobus costumer service and asked for a refund because the bus did not show up. At first, the representative was not willing to give me the refund but instead suggested to reschedule for another bus service. The bus not showing up should be an enough reason to give me...

Product or Service Quality
1.6 (14 reviews)
1.3 (84 reviews)
Reviewer's quote

Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...


Spend the extra and go through someone else. This bus is horrible and so are the people running the business. And honestly don't believe they are a real company.

Price Affordability
1.9 (14 reviews)
2.2 (79 reviews)
Reviewer's quote

Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...


When you paid $40 tickets and later on changes to $50, they not only charges you the price difference but also processing fees, which is fine. However, when you paid $50 for the tickets, later changes to $40, they charges you processing fees again,and keep your over paid differences without telling...

Winnie C

Trailways and Gotobus Pros and Cons

  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Cheap
  • Poor customer service
  • No indication billing being down was put in place
  • Late
  • Unsanitary conditions
  • Worst bus ride
  • Rude to customers

Trailways and Gotobus Most Positive Reviews

Top rated reviews

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills


Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

Trailways and Gotobus Most Critical Reviews

Lowest rated reviews

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...


On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

Trailways and Gotobus Latest Reviews

Recent published reviews

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't...

Read all 29 reviews

Driver was the worst... Dangerous and reckless to say the least. Wtf

Read all 183 reviews

Trailways and Gotobus Products and Services

Most reviewed product and services
  • Trailways Bus Service (8 reviews)
  • Trailways Website (2 reviews)
  • Trailways Vehicle Driver (2 reviews)
  • Gotobus Bus Service (85 reviews)
  • Gotobus Customer Care (21 reviews)
  • Gotobus Bus Ticket (11 reviews)