PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trailways and Gotobus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trailways
Gotobus

Trailways and Gotobus Overview

Total reviews
30
195
Company responses
0
0
Issues resolved
0
0

Trailways and Gotobus Consumer Ratings

Rank
130 out of 430 in Transport category
135 out of 430 in Transport category
Customer service
57 in category
87 in category
Product or Service Quality
58 in category
86 in category
Price Affordability
111 in category
66 in category
Level of Comfort
88 in category
107 in category

Trailways and Gotobus Rating Details

Customer service
1.4 (15 reviews)
1.1 (94 reviews)
Reviewer's quote

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

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...The customer service at the front desk and on the phone is rude and won't acknowledge the fact they made a mistake. They wont even listen to the customer and try find a common ground. They say "not our fault that's all"..

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Product or Service Quality
1.6 (14 reviews)
1.3 (86 reviews)
Reviewer's quote

Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

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This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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Price Affordability
1.9 (14 reviews)
2.2 (81 reviews)
Reviewer's quote

Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...

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When you paid $40 tickets and later on changes to $50, they not only charges you the price difference but also processing fees, which is fine. However, when you paid $50 for the tickets, later changes to $40, they charges you processing fees again,and keep your over paid differences without telling...

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Level of Comfort
1.6 (13 reviews)
1.3 (85 reviews)
Reviewer's quote

The bus was already over a hour late leaving Lansing Michigan then after approximately 45 minutes into the bus route north the driver announced that they were turning back around and going BACK TO LANSING For we were given no explanation of why? Then for some reason again they canceled and staying...

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...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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Trailways and Gotobus Pros and Cons

Pros
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Cheap
  • There are no pros except cheap tickets
  • Cheap tickets - good scheduling
Cons
  • Poor customer service
  • No indication billing being down was put in place
  • Late
  • Worst bus ride
  • Unsanitary conditions
  • Worse

Trailways and Gotobus Most Positive Reviews

Top rated reviews
3.7

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

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5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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No votes
5

I tried to call them but didnt get through

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Trailways and Gotobus Most Critical Reviews

Lowest rated reviews
1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

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1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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Trailways and Gotobus Latest Reviews

Recent published reviews
No votes

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

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No votes

Directe back to website
Web sight told me to call for info

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1

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't...

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1

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver...

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Trailways and Gotobus Products and Services

Most reviewed product and services
  • Trailways Bus Service (8 reviews)
  • Trailways Website (2 reviews)
  • Trailways Vehicle Driver (2 reviews)
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (21 reviews)
  • Gotobus Bus Ticket (11 reviews)