PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Trailways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gotobus
Trailways

Gotobus and Trailways Overview

Total reviews 196 31
Company responses 0 0
Issues resolved 0 0

Gotobus and Trailways Consumer Ratings

Rank
152 out of 450 in Transport category
124 out of 450 in Transport category
Customer service
No votes
59 in category
Product or Service Quality
No votes
65 in category
Website
No votes
107 in category
Level of Comfort
No votes
85 in category

Gotobus and Trailways Rating Details

Customer service
No votes
1.4 (15 reviews)
Reviewer's quote

...Please IMPROVE customer service..

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I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

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Product or Service Quality
No votes
1.6 (14 reviews)
Reviewer's quote

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

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Website
No votes
1.6 (12 reviews)
Reviewer's quote

...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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When the website goes down you will still get charged. you bank Bank will approve and you still dont tickets and money is held up till midnight. According to customer service at Trailways it had been down all day...

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Level of Comfort
No votes
1.7 (14 reviews)
Reviewer's quote

...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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Wanted to find cost for a ticket from Omaha, NE to palm dale, CA. Office closed.

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Gotobus and Trailways Pros and Cons

Pros
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
Cons
  • Worst bus ride
  • Unsanitary conditions
  • Did not send the tickets nor refund the money
  • Poor customer service
  • No indication billing being down was put in place
  • Late

Gotobus and Trailways Most Positive Reviews

Top rated reviews
5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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3.7

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

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5

I tried to call them but didnt get through

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No votes

Gotobus and Trailways Most Critical Reviews

Lowest rated reviews
1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

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Gotobus and Trailways Latest Reviews

Recent published reviews
1

I purchased a ticket online it went through on my end and charged my card yet whenever the bus finally came I was told...

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3

Wanted to find cost for a ticket from Omaha, NE to palm dale, CA. Office closed.

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No votes

I purchased a ticket for today and they took my money without giving me my ticket

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No votes

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

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Gotobus and Trailways Products and Services

Most reviewed product and services
  • Gotobus Bus Service (87 reviews)
  • Gotobus Bus Ticket (12 reviews)
  • Gotobus Sanitary Conditions (6 reviews)
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Vehicle Driver (2 reviews)