PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Trailways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Gotobus and Trailways Overview

Total reviews
Company responses
Issues resolved

Gotobus was first mentioned on PissedConsumer on Apr 20, 2011 and since then this brand received 190 reviews. It is 160 reviews more than Trailways received since Nov 25, 2012.

Gotobus and Trailways Consumer Ratings

118 out of 572 in Transport category
124 out of 572 in Transport category
Customer service
76 in category
44 in category
98 in category
91 in category
Product or Service Quality
74 in category
49 in category

According to consumer ratings and reviews, Gotobus ranks 6 points higher in the Transport category than Trailways. People gave Gotobus 1.1 stars for Customer service criterion in Transport category and it is 116 points higher than the worst rated brand in this category. At the same time, Trailways was rated 1.4 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Trailways has a higher rating than Gotobus. Regarding Product or Service Quality criterion, consumers gave Gotobus 1.3 stars and it is 61% greater than other in category. Trailways however was rated 1.6 stars and it is 74% greater than other in category.

Gotobus and Trailways Rating Details

Customer service
1.1 (92 reviews)
1.4 (15 reviews)
Reviewer's quote

...The customer service at the front desk and on the phone is rude and won't acknowledge the fact they made a mistake. They wont even listen to the customer and try find a common ground. They say "not our fault that's all"..

Tori L

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

1.1 (88 reviews)
1.3 (12 reviews)
Reviewer's quote

...It seems the company doesn't have s policy for cell phone use in the bus because even the other passengers were turining on their phone tone and speaking all the time without being stopped by the bus staff..

Haith A

...Also customers have been subjected to being mistreated by staff at all points of our travels. Some buses had no heat and smelled foul like ***. Also so did each terminal bathroom...

Product or Service Quality
1.3 (85 reviews)
1.6 (14 reviews)
Reviewer's quote

The follow day, I called the gotobus costumer service and asked for a refund because the bus did not show up. At first, the representative was not willing to give me the refund but instead suggested to reschedule for another bus service. The bus not showing up should be an enough reason to give me...


Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...


Gotobus and Trailways Pros and Cons

  • Cheap
  • There are no pros except cheap tickets
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Worst bus ride
  • Unsanitary conditions
  • Rude to customers
  • Poor customer service
  • No indication billing being down was put in place
  • Late

Gotobus and Trailways Most Positive Reviews

Top rated reviews

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c


The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

Gotobus and Trailways Most Critical Reviews

Lowest rated reviews

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...


I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

Gotobus and Trailways Latest Reviews

Recent published reviews

Note. GTB is just the third party.
The driver took my items out of the luggage compartment (under the bus). Another passe...

Read all 190 reviews

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

Read all 30 reviews

Gotobus and Trailways Products and Services

Most reviewed product and services
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (21 reviews)
  • Gotobus Bus Ticket (11 reviews)
  • Trailways Bus Service (8 reviews)
  • Trailways Vehicle Driver (2 reviews)
  • Trailways Bus Ticket (2 reviews)