PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Trailways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gotobus
Trailways

Gotobus and Trailways Overview

Total reviews
197
30
Company responses
0
0
Issues resolved
0
0

Gotobus and Trailways Consumer Ratings

Rank
141 out of 435 in Transport category
135 out of 435 in Transport category
Customer service
91 in category
59 in category
Product or Service Quality
91 in category
61 in category
Level of Comfort
107 in category
91 in category
Website
100 in category
106 in category

Gotobus and Trailways Rating Details

Customer service
1.1 (96 reviews)
1.4 (15 reviews)
Reviewer's quote

...Please IMPROVE customer service..

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I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

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Product or Service Quality
1.3 (88 reviews)
1.6 (14 reviews)
Reviewer's quote

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

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Level of Comfort
1.3 (87 reviews)
1.6 (13 reviews)
Reviewer's quote

...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...

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Website
1.6 (86 reviews)
1.6 (12 reviews)
Reviewer's quote

...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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When the website goes down you will still get charged. you bank Bank will approve and you still dont tickets and money is held up till midnight. According to customer service at Trailways it had been down all day...

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Gotobus and Trailways Pros and Cons

Pros
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
Cons
  • Worst bus ride
  • Unsanitary conditions
  • Worse
  • Poor customer service
  • No indication billing being down was put in place
  • Late

Gotobus and Trailways Most Positive Reviews

Top rated reviews
5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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3.7

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

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5

I tried to call them but didnt get through

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No votes

Gotobus and Trailways Most Critical Reviews

Lowest rated reviews
1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

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Gotobus and Trailways Latest Reviews

Recent published reviews
1

I had purchased two tickets to New York last week , they cancelled it the day before and did not give me my refund !

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No votes

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

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2.6

very very Disappointed of the service. missed bus and have to wait 2 hrs for the next. looks like GotoBus is more...

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1

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't...

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Gotobus and Trailways Products and Services

Most reviewed product and services
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (22 reviews)
  • Gotobus Bus Ticket (11 reviews)
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Website (2 reviews)