PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peter Pan Bus Lines and Gotobus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peter Pan Bus Lines
Gotobus

Peter Pan Bus Lines and Gotobus Overview

Total reviews
61
197
Company responses
0
0
Issues resolved
0
0

Peter Pan Bus Lines and Gotobus Consumer Ratings

Rank
88 out of 435 in Transport category
141 out of 435 in Transport category
Customer service
49 in category
95 in category
Product or Service Quality
53 in category
94 in category
Level of Comfort
35 in category
110 in category
Website
54 in category
102 in category

Peter Pan Bus Lines and Gotobus Rating Details

Customer service
1.5 (26 reviews)
1.1 (96 reviews)
Reviewer's quote

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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...Please IMPROVE customer service..

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Product or Service Quality
1.7 (23 reviews)
1.3 (88 reviews)
Reviewer's quote

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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Level of Comfort
2.2 (22 reviews)
1.3 (87 reviews)
Reviewer's quote

He doesn't know how to talk, he's unprofessionalism was on level 100. This is not my problem that PPan's scaner doesn't work well and i have to run all over to print my ticket before bus leaves in 5 minutes. Driver doesn't even announce where he is going to make stops what time we are going to...

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...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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Website
2.1 (22 reviews)
1.6 (86 reviews)
Reviewer's quote

...Faulty website, and will cost you twice as much to eventually get to where you need to be..

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...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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Peter Pan Bus Lines and Gotobus Pros and Cons

Pros
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
Cons
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service
  • Worst bus ride
  • Unsanitary conditions
  • Worse

Peter Pan Bus Lines and Gotobus Most Positive Reviews

Top rated reviews
5

Bus was clean driver very professional nice and smooth ride.

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5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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5

I tried to call them but didnt get through

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Peter Pan Bus Lines and Gotobus Most Critical Reviews

Lowest rated reviews
1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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Peter Pan Bus Lines and Gotobus Latest Reviews

Recent published reviews
No votes

I want to go to never land for 2 weeks

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1

I had purchased two tickets to New York last week , they cancelled it the day before and did not give me my refund !

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No votes

Coronavirus has caused my plans to be canceled. Im requesting a refund please.

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2.6

very very Disappointed of the service. missed bus and have to wait 2 hrs for the next. looks like GotoBus is more...

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Peter Pan Bus Lines and Gotobus Products and Services

Most reviewed product and services
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (22 reviews)
  • Gotobus Bus Ticket (11 reviews)