PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Peter Pan Bus Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gotobus
Peter Pan Bus Lines

Gotobus and Peter Pan Bus Lines Overview

Total reviews
197
61
Company responses
0
0
Issues resolved
0
0

Gotobus and Peter Pan Bus Lines Consumer Ratings

Rank
141 out of 434 in Transport category
88 out of 434 in Transport category
Customer service
93 in category
48 in category
Product or Service Quality
93 in category
49 in category
Level of Comfort
109 in category
35 in category
Website
102 in category
54 in category

Gotobus and Peter Pan Bus Lines Rating Details

Customer service
1.1 (96 reviews)
1.5 (26 reviews)
Reviewer's quote

...Please IMPROVE customer service..

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...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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Product or Service Quality
1.3 (88 reviews)
1.7 (23 reviews)
Reviewer's quote

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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Level of Comfort
1.3 (87 reviews)
2.2 (22 reviews)
Reviewer's quote

...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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He doesn't know how to talk, he's unprofessionalism was on level 100. This is not my problem that PPan's scaner doesn't work well and i have to run all over to print my ticket before bus leaves in 5 minutes. Driver doesn't even announce where he is going to make stops what time we are going to...

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Website
1.6 (86 reviews)
2.1 (22 reviews)
Reviewer's quote

...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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...Faulty website, and will cost you twice as much to eventually get to where you need to be..

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Gotobus and Peter Pan Bus Lines Pros and Cons

Pros
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
Cons
  • Worst bus ride
  • Unsanitary conditions
  • Worse
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service

Gotobus and Peter Pan Bus Lines Most Positive Reviews

Top rated reviews
5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

Bus was clean driver very professional nice and smooth ride.

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5

I tried to call them but didnt get through

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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Gotobus and Peter Pan Bus Lines Most Critical Reviews

Lowest rated reviews
1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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Gotobus and Peter Pan Bus Lines Latest Reviews

Recent published reviews
1

I had purchased two tickets to New York last week , they cancelled it the day before and did not give me my refund !

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No votes

I want to go to never land for 2 weeks

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2.6

very very Disappointed of the service. missed bus and have to wait 2 hrs for the next. looks like GotoBus is more...

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No votes

Coronavirus has caused my plans to be canceled. Im requesting a refund please.

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Gotobus and Peter Pan Bus Lines Products and Services

Most reviewed product and services
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (22 reviews)
  • Gotobus Bus Ticket (11 reviews)
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)