PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Pace Suburban Bus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gotobus
Pace Suburban Bus

Gotobus and Pace Suburban Bus Overview

Total reviews
197
58
Company responses
0
0
Issues resolved
0
0

Gotobus and Pace Suburban Bus Consumer Ratings

Rank
141 out of 435 in Transport category
50 out of 435 in Transport category
Customer service
95 in category
58 in category
Product or Service Quality
94 in category
73 in category
Level of Comfort
110 in category
83 in category
Website
102 in category
82 in category

Gotobus and Pace Suburban Bus Rating Details

Customer service
1.1 (96 reviews)
1.4 (19 reviews)
Reviewer's quote

...Please IMPROVE customer service..

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Even if you complain about the rude and ignorant Pace Bus Drivers even calling me racist names, Pace does not resolve the issue taking their customers for granted forgetting that they are in business to provide a service to the customer. For instance, they change bus stop locations with the Pace...

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Product or Service Quality
1.3 (88 reviews)
1.5 (13 reviews)
Reviewer's quote

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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...CTA has much better and faster service. I would rather ride metra than pace..

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Level of Comfort
1.3 (87 reviews)
1.7 (11 reviews)
Reviewer's quote

...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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THERE SHOULD BE NO REASON THESE BUSES SHOULD BE RUNNING 20 MINUTES LATE EVERY SINGLE TIME. NO MATTER IF YOU TRACK IT OR NOT IT WILL NOT COME OR IS 45 MINUTES LATE. SERIOUSLY, DO YOU GUYS CARE ABOUT YOUR CUSTOMERS STANDING IN THE COLD. IT SHOULD NOT BE THAT HARD TO DRIVE A BUS BACK AND FORTH ON...

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Website
1.6 (86 reviews)
1.9 (15 reviews)
Reviewer's quote

...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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Waited just short of an hour for a bus on your 311 Route heading Southbound on Thursday 5/30. I got to the bus stop at 5 minutes to 4pm and caught the bus at 4:52pm. The next scheduled bus was supposed to arrive at 4:27pm and conveniently disappeared off your app when I was checking the schedule....

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Gotobus and Pace Suburban Bus Pros and Cons

Pros
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
  • It was a 303 pace
Cons
  • Worst bus ride
  • Unsanitary conditions
  • Worse
  • Always late

Gotobus and Pace Suburban Bus Most Positive Reviews

Top rated reviews
5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

Last night 4.11.19 a trainee she just left cta and is tra i i g with lace shes a black lady work for cta ten years now...

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5

I tried to call them but didnt get through

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5

I got on a 383 Pace bus from Midway that only went as far south to 135th. I needed to go to 139th. Exasperated, I got...

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Gotobus and Pace Suburban Bus Most Critical Reviews

Lowest rated reviews
1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

353 never comes on time. I track the bus every day never come when it's suppose to.

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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1

Bus 6060 route 307; no AC and with todays rain, 06/14/17, bus wad leaking every seat and everywhere. Attention...

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Gotobus and Pace Suburban Bus Latest Reviews

Recent published reviews
1

I had purchased two tickets to New York last week , they cancelled it the day before and did not give me my refund !

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1

ON MONDAY APRIL 20TH I GOT ON THE BUS AND RIGHT AWAY I WAS GETTTING YEALED AT BY THE DRIVER#8175 AS SOON AS I GOT ON...

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2.6

very very Disappointed of the service. missed bus and have to wait 2 hrs for the next. looks like GotoBus is more...

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1

THERE SHOULD BE NO REASON THESE BUSES SHOULD BE RUNNING 20 MINUTES LATE EVERY SINGLE TIME. NO MATTER IF YOU TRACK IT OR...

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Gotobus and Pace Suburban Bus Products and Services

Most reviewed product and services
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (22 reviews)
  • Gotobus Bus Ticket (11 reviews)
  • Pace Suburban Bus Bus Service (20 reviews)
  • Pace Suburban Bus Vehicle Driver (9 reviews)
  • Pace Suburban Bus Air Conditioner Facility (1 review)