PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Gotobus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Megabus and Gotobus Overview

Total reviews
Company responses
Issues resolved

Megabus was first mentioned on PissedConsumer on Aug 4, 2008 and since then this brand received 2906 reviews. It is 2716 reviews more than Gotobus received since Apr 20, 2011.

Megabus and Gotobus Consumer Ratings

41 out of 574 in Transport category
118 out of 574 in Transport category
Customer service
30 in category
76 in category
Product or Service Quality
33 in category
74 in category
Exchange, Refund and Cancellation Policy
42 in category
73 in category

According to consumer ratings and reviews, Megabus ranks 77 points higher in the Transport category than Gotobus. People gave Megabus 1.6 stars for Customer service criterion in Transport category and it is 162 points higher than the worst rated brand in this category. At the same time, Gotobus was rated 1.1 stars for Customer service criterion in this category and it is 116 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Megabus has a higher rating than Gotobus. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Megabus 1.6 stars and it is 78% greater than other in category. Gotobus however was rated 1.1 stars and it is 62% greater than other in category.

Megabus and Gotobus Rating Details

Customer service
1.6 (978 reviews)
1.1 (92 reviews)
Reviewer's quote

...called customer service. they said the bus came. several other people were here waiting for the bus...


...The customer service at the front desk and on the phone is rude and won't acknowledge the fact they made a mistake. They wont even listen to the customer and try find a common ground. They say "not our fault that's all"..

Tori L
Product or Service Quality
1.9 (891 reviews)
1.3 (85 reviews)
Reviewer's quote

...still at the Terminal, The UNBELIEVABLE HAPPENS!! The DRIVER SEES ME, CLOSES THE DOOR, BACKS AWAY, AND PULLS OFF, NEARLY RUNNING ME OVER!! I called Customer Service Who Made This GOD AWFUL EXPERIENCE EVEN WORSE, I Explained what happened, the agent told Me, Per The Policy if The Driver sees fit to Leave, that’s His Rite and My Ticket is no good at...


The follow day, I called the gotobus costumer service and asked for a refund because the bus did not show up. At first, the representative was not willing to give me the refund but instead suggested to reschedule for another bus service. The bus not showing up should be an enough reason to give me...

Exchange, Refund and Cancellation Policy
1.6 (853 reviews)
1.1 (81 reviews)
Reviewer's quote

...I got a refund for the outbound trip but need to be refunded for my return trip. Reservation Number: 10/12-8469-122919-M11R-1530-SFR-LOS..


...And there's no refund nor cancel for you. So be very aware!! I just had this bad experience buying the Tufesa bus ticket from Las Vegas to Los Angeles. I wish someone could tell me this earlier so I wouldn't have to get charged for this unreasonable and ridiculous additional price..

Connie J

Megabus and Gotobus Pros and Cons

  • Price
  • Price range
  • Safe driving
  • Cheap
  • There are no pros except cheap tickets
  • Poor customer service
  • Rude driver
  • Refund policy
  • Worst bus ride
  • Unsanitary conditions
  • Rude to customers

Megabus and Gotobus Most Positive Reviews

Top rated reviews

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...


Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

Megabus and Gotobus Most Critical Reviews

Lowest rated reviews

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...


On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

Megabus and Gotobus Latest Reviews

Recent published reviews

Missed my flight due to delay

Read all 2906 reviews

Note. GTB is just the third party.
The driver took my items out of the luggage compartment (under the bus). Another passe...

Read all 190 reviews

Megabus and Gotobus Products and Services

Most reviewed product and services
  • Megabus Bus Service (1086 reviews)
  • Megabus Customer Care (323 reviews)
  • Megabus Bus Ticket Booking (156 reviews)
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (21 reviews)
  • Gotobus Bus Ticket (11 reviews)