PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Gotobus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Gotobus

Megabus and Gotobus Overview

Total reviews 2911 196
Company responses 0 0
Issues resolved 4 0

Megabus and Gotobus Consumer Ratings

Rank
55 out of 450 in Transport category
153 out of 450 in Transport category
Customer service
46 in category
No votes
Product or Service Quality
45 in category
No votes
Price Affordability
22 in category
No votes
Exchange, Refund and Cancellation Policy
46 in category
No votes

Megabus and Gotobus Rating Details

Customer service
1.6 (999 reviews)
No votes
Reviewer's quote

...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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...Please IMPROVE customer service..

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Product or Service Quality
1.9 (920 reviews)
No votes
Reviewer's quote

...In general, I am very pleased and thank you with your service!..

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This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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Price Affordability
3.1 (877 reviews)
No votes
Reviewer's quote

...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

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When you paid $40 tickets and later on changes to $50, they not only charges you the price difference but also processing fees, which is fine. However, when you paid $50 for the tickets, later changes to $40, they charges you processing fees again,and keep your over paid differences without telling...

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Exchange, Refund and Cancellation Policy
1.6 (871 reviews)
No votes
Reviewer's quote

Waited 30 mins for bus but never showed up wanted a refund they were saying no finally they are giving me my money bavk..

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...cash to get on the bus and Im from nyc and was stranded in Jacksonville Florida at a gas station! It was horrible and they stole my money and I want a full refund for what I spent on a nonexistent e...

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Megabus and Gotobus Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Worst bus ride
  • Unsanitary conditions
  • Did not send the tickets nor refund the money

Megabus and Gotobus Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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5

I tried to call them but didnt get through

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Megabus and Gotobus Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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Megabus and Gotobus Latest Reviews

Recent published reviews
3.5

My uncle can barely see and someone to help him in which he missed his bus. Ive tried to contact the office and didnt...

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1

I purchased a ticket online it went through on my end and charged my card yet whenever the bus finally came I was told...

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No votes

I want to return my bus tickets that are scheduled and a refund for my money

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No votes

I purchased a ticket for today and they took my money without giving me my ticket

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Megabus and Gotobus Products and Services

Most reviewed product and services
  • Megabus Bus Service (1071 reviews)
  • Megabus Bus Ticket Booking (151 reviews)
  • Megabus Vehicle Driver (135 reviews)
  • Gotobus Bus Service (87 reviews)
  • Gotobus Bus Ticket (12 reviews)
  • Gotobus Vehicle Driver (6 reviews)