PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Gotobus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Gotobus

Megabus and Gotobus Overview

Total reviews
2982
196
Company responses
0
0
Issues resolved
4
0

Megabus and Gotobus Consumer Ratings

Rank
49 out of 434 in Transport category
143 out of 434 in Transport category
Customer service
43 in category
94 in category
Product or Service Quality
43 in category
92 in category
Price Affordability
23 in category
68 in category
Exchange, Refund and Cancellation Policy
51 in category
87 in category

Megabus and Gotobus Rating Details

Customer service
1.6 (1010 reviews)
1.1 (95 reviews)
Reviewer's quote

...Horrible customer service..

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...Please IMPROVE customer service..

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Product or Service Quality
1.9 (921 reviews)
1.3 (87 reviews)
Reviewer's quote

I then called the customer service and was told it was too late. I have a health condition and with covid numbers in a record high today in San Antonio i thought it best to rent a car instead of take a potentially dangerous bus trip to Dallas. Everyone I talked to at customer service read a...

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This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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Price Affordability
3.1 (880 reviews)
2.3 (82 reviews)
Reviewer's quote

...That was until I saw the price of my ticket. It seems the customer is paying for that empty seat!! I'll go elsewhere as the current ticket pricing is no longer a bargain. I will return when the scam this over..

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When you paid $40 tickets and later on changes to $50, they not only charges you the price difference but also processing fees, which is fine. However, when you paid $50 for the tickets, later changes to $40, they charges you processing fees again,and keep your over paid differences without telling...

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Exchange, Refund and Cancellation Policy
1.6 (877 reviews)
1.1 (82 reviews)
Reviewer's quote

...they won't issue a refund. they will only ask you to rebook your tickets or get a redemption code to use for a future booking. i was ok with that but the way this representative spoke with me was as if she was annoyed and wanted to put the phone down asap...

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The follow day, I called the gotobus costumer service and asked for a refund because the bus did not show up. At first, the representative was not willing to give me the refund but instead suggested to reschedule for another bus service. The bus not showing up should be an enough reason to give me...

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Megabus and Gotobus Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Worst bus ride
  • Unsanitary conditions
  • Worse

Megabus and Gotobus Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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5

I tried to call them but didnt get through

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Megabus and Gotobus Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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Megabus and Gotobus Latest Reviews

Recent published reviews
1

never responded to my email. Horrible customer service.

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2.6

very very Disappointed of the service. missed bus and have to wait 2 hrs for the next. looks like GotoBus is more...

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1

Bus was late to my dropoff had to sleep at the stop till the next afternoon bus was late 3 hours

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No votes

Directe back to website
Web sight told me to call for info

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Megabus and Gotobus Products and Services

Most reviewed product and services
  • Megabus Bus Service (1092 reviews)
  • Megabus Customer Care (332 reviews)
  • Megabus Bus Ticket Booking (159 reviews)
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (22 reviews)
  • Gotobus Bus Ticket (11 reviews)