PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gotobus
Megabus

Gotobus and Megabus Overview

Total reviews 196 2911
Company responses 0 0
Issues resolved 0 4

Gotobus and Megabus Consumer Ratings

Rank
152 out of 450 in Transport category
56 out of 450 in Transport category
Customer service
No votes
45 in category
Product or Service Quality
No votes
43 in category
Website
No votes
46 in category
Level of Comfort
No votes
39 in category

Gotobus and Megabus Rating Details

Customer service
No votes
1.6 (999 reviews)
Reviewer's quote

...Please IMPROVE customer service..

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...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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Product or Service Quality
No votes
1.9 (920 reviews)
Reviewer's quote

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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...In general, I am very pleased and thank you with your service!..

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Website
No votes
2.3 (850 reviews)
Reviewer's quote

...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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Very poor customer service and trying to sale seat to disabled veteran, can't get on website to purchase ticket on line. Wanted me to pay $7. 00 extra rip off...

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Level of Comfort
No votes
2.1 (815 reviews)
Reviewer's quote

...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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...I got on and sat at the table area on the first level. Not long after the 3 line cutters came to sit at the table. They were kind of loud and slightly obnoxious...

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Gotobus and Megabus Pros and Cons

Pros
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
  • Price
  • Price range
  • Safe driving
Cons
  • Worst bus ride
  • Unsanitary conditions
  • Did not send the tickets nor refund the money
  • Poor customer service
  • Rude driver
  • Refund policy

Gotobus and Megabus Most Positive Reviews

Top rated reviews
5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

I tried to call them but didnt get through

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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Gotobus and Megabus Most Critical Reviews

Lowest rated reviews
1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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Gotobus and Megabus Latest Reviews

Recent published reviews
1

I purchased a ticket online it went through on my end and charged my card yet whenever the bus finally came I was told...

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3.5

My uncle can barely see and someone to help him in which he missed his bus. Ive tried to contact the office and didnt...

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No votes

I purchased a ticket for today and they took my money without giving me my ticket

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No votes

I want to return my bus tickets that are scheduled and a refund for my money

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Gotobus and Megabus Products and Services

Most reviewed product and services
  • Gotobus Bus Service (87 reviews)
  • Gotobus Bus Ticket (12 reviews)
  • Gotobus Vehicle Driver (6 reviews)
  • Megabus Bus Service (1071 reviews)
  • Megabus Bus Ticket Booking (151 reviews)
  • Megabus Vehicle Driver (135 reviews)