PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gotobus
Megabus

Gotobus and Megabus Overview

Total reviews
197
2987
Company responses
0
0
Issues resolved
0
4

Gotobus and Megabus Consumer Ratings

Rank
141 out of 435 in Transport category
49 out of 435 in Transport category
Customer service
92 in category
40 in category
Product or Service Quality
92 in category
41 in category
Level of Comfort
108 in category
35 in category
Website
101 in category
45 in category

Gotobus and Megabus Rating Details

Customer service
1.1 (96 reviews)
1.6 (1011 reviews)
Reviewer's quote

...Please IMPROVE customer service..

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...Horrible customer service..

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Product or Service Quality
1.3 (88 reviews)
1.9 (921 reviews)
Reviewer's quote

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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I then called the customer service and was told it was too late. I have a health condition and with covid numbers in a record high today in San Antonio i thought it best to rent a car instead of take a potentially dangerous bus trip to Dallas. Everyone I talked to at customer service read a...

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Level of Comfort
1.3 (87 reviews)
2.1 (819 reviews)
Reviewer's quote

...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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...I got on and sat at the table area on the first level. Not long after the 3 line cutters came to sit at the table. They were kind of loud and slightly obnoxious...

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Website
1.6 (86 reviews)
2.3 (859 reviews)
Reviewer's quote

...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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Very poor customer service and trying to sale seat to disabled veteran, can't get on website to purchase ticket on line. Wanted me to pay $7. 00 extra rip off...

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Gotobus and Megabus Pros and Cons

Pros
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
  • Price
  • Price range
  • Safe driving
Cons
  • Worst bus ride
  • Unsanitary conditions
  • Worse
  • Poor customer service
  • Rude driver
  • Refund policy

Gotobus and Megabus Most Positive Reviews

Top rated reviews
5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

I tried to call them but didnt get through

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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Gotobus and Megabus Most Critical Reviews

Lowest rated reviews
1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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Gotobus and Megabus Latest Reviews

Recent published reviews
1

I had purchased two tickets to New York last week , they cancelled it the day before and did not give me my refund !

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3

What can be done about this because I was never notified there would be no bus. I was suppose to be in Atlanta at 8 am t...

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2.6

very very Disappointed of the service. missed bus and have to wait 2 hrs for the next. looks like GotoBus is more...

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No votes

I would love to have something done about it. Its wrong for a company not to refund someones money back.

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Gotobus and Megabus Products and Services

Most reviewed product and services
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (22 reviews)
  • Gotobus Bus Ticket (11 reviews)
  • Megabus Bus Service (1092 reviews)
  • Megabus Customer Care (332 reviews)
  • Megabus Bus Ticket Booking (159 reviews)