PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Gotobus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.



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Greyhound and Gotobus Overview

Total reviews
Company responses
Issues resolved

Greyhound was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 898 reviews. It is 715 reviews more than Gotobus received since Apr 20, 2011.

Greyhound and Gotobus Consumer Ratings

73 out of 621 in Transport category
117 out of 621 in Transport category
Customer service
51 in category
76 in category
Product or Service Quality
68 in category
74 in category
Price Affordability
63 in category
57 in category

According to consumer ratings and reviews, Greyhound ranks 44 points higher in the Transport category than Gotobus. People gave Greyhound 1.3 stars for Customer service criterion in Transport category and it is 139 points higher than the worst rated brand in this category. At the same time, Gotobus was rated 1.1 stars for Customer service criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Greyhound has a higher rating than Gotobus. Regarding Price Affordability criterion, consumers gave Greyhound 2.1 stars and it is 67% greater than other in category. Gotobus however was rated 2.2 stars and it is 70% greater than other in category.

Greyhound and Gotobus Rating Details

Customer service
1.3 (301 reviews)
1.1 (90 reviews)
Reviewer's quote

...Customers didn’t start boarding the bus until 7:49pm. I asked the ticket collector why the bus was late and he said the bus broke down. I asked him other questions...


The follow day, I called the gotobus costumer service and asked for a refund because the bus did not show up. At first, the representative was not willing to give me the refund but instead suggested to reschedule for another bus service. The bus not showing up should be an enough reason to give me...

Product or Service Quality
1.4 (274 reviews)
1.3 (84 reviews)
Reviewer's quote

I called the greyhound customer service with my wife on the phone and Ashmet and Merlie refused to give updated information. The said they had no idea what was going on and the people in Richmond should have some information. I think it is terrible that i paid for an express ticket to get stuck in...


Spend the extra and go through someone else. This bus is horrible and so are the people running the business. And honestly don't believe they are a real company.

Price Affordability
2.1 (262 reviews)
2.2 (79 reviews)
Reviewer's quote

...I had to purchase full-price tickets all over again. When I contact Greyhound for a refund the rep said they don't do refunds and she put me on hold and never came back on. The end results I lose my money and they don't care as long they rip off their customers..


When you paid $40 tickets and later on changes to $50, they not only charges you the price difference but also processing fees, which is fine. However, when you paid $50 for the tickets, later changes to $40, they charges you processing fees again,and keep your over paid differences without telling...

Winnie C

Greyhound and Gotobus Pros and Cons

  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Cheap
  • Customer service
  • Bad service
  • Worst costumer service ever
  • Unsanitary conditions
  • Worst bus ride
  • Rude to customers

Greyhound and Gotobus Most Positive Reviews

Top rated reviews

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....


Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

Greyhound and Gotobus Most Critical Reviews

Lowest rated reviews

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...


On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

Greyhound and Gotobus Latest Reviews

Recent published reviews

I am ONLY writting this because i am TERRIBLY uncomfortable right now. I had an accident a year ago that caused me to lo...

Read all 898 reviews

Driver was the worst... Dangerous and reckless to say the least. Wtf

Read all 183 reviews

Greyhound and Gotobus Products and Services

Most reviewed product and services
  • Greyhound Bus Service (433 reviews)
  • Greyhound Customer Care (56 reviews)
  • Greyhound Vehicle Driver (51 reviews)
  • Gotobus Bus Service (85 reviews)
  • Gotobus Customer Care (21 reviews)
  • Gotobus Bus Ticket (11 reviews)