PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Gotobus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound
Gotobus

Greyhound and Gotobus Overview

Total reviews 967 196
Company responses 0 0
Issues resolved 3 0

Greyhound and Gotobus Consumer Ratings

Rank
101 out of 450 in Transport category
152 out of 450 in Transport category
Customer service
68 in category
No votes
Product or Service Quality
84 in category
No votes
Price Affordability
85 in category
No votes
Website
79 in category
No votes

Greyhound and Gotobus Rating Details

Customer service
1.3 (329 reviews)
No votes
Reviewer's quote

...There was no customer service person to deal with this situation in the middle of the night. If there are buses running in the middle of the night, I would bet that customer service would be needed every night. When calling and realizing customer service opened at 7 AM on Thursday, Sept 9th...

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...Please IMPROVE customer service..

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Product or Service Quality
1.4 (300 reviews)
No votes
Reviewer's quote

Also no one has contacted me since a week ago about this matter therefore it makes me feel as though I cannot rely on this service and there are not enough options made available for me to get my baggage back to me safe and sound. I have a lot of very important items in my baggage that I urgently...

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This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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Price Affordability
2.1 (282 reviews)
No votes
Reviewer's quote

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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When you paid $40 tickets and later on changes to $50, they not only charges you the price difference but also processing fees, which is fine. However, when you paid $50 for the tickets, later changes to $40, they charges you processing fees again,and keep your over paid differences without telling...

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Website
2 (278 reviews)
No votes
Reviewer's quote

Is this a legit website complaint because the name sounds a little funny? Or is this just some junk mail that I should delete? Your probably not helpful so I'm sure that I'm wasting my time any way..

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...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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Greyhound and Gotobus Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Cheap
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
Cons
  • Customer service
  • Bad service
  • Worst costumer service ever
  • Worst bus ride
  • Unsanitary conditions
  • Did not send the tickets nor refund the money

Greyhound and Gotobus Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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5

I tried to call them but didnt get through

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Greyhound and Gotobus Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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Greyhound and Gotobus Latest Reviews

Recent published reviews
No votes

I bought my ticket online for my cousin and daughter to visit me in rehab in pa from ny for the return ticket i...

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1

I purchased a ticket online it went through on my end and charged my card yet whenever the bus finally came I was told...

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1

On the day my son was supposed to return home I was told that he couldnt because he was under age I understood that...

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No votes

I purchased a ticket for today and they took my money without giving me my ticket

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Greyhound and Gotobus Products and Services

Most reviewed product and services
  • Greyhound Bus Service (438 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Greyhound Baggage Policy (43 reviews)
  • Gotobus Bus Service (87 reviews)
  • Gotobus Bus Ticket (12 reviews)
  • Gotobus Vehicle Driver (6 reviews)