PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greyhound and Gotobus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greyhound

Greyhound

Has Verified Representatives
1.7
Gotobus

Gotobus

1.4
Greyhound
Gotobus

Greyhound and Gotobus Overview

Total reviews
935
195
Company responses
0
0
Issues resolved
3
0

Greyhound and Gotobus Consumer Ratings

Rank
92 out of 430 in Transport category
135 out of 430 in Transport category
Customer service
65 in category
87 in category
Product or Service Quality
76 in category
86 in category
Price Affordability
77 in category
67 in category
Exchange, Refund and Cancellation Policy
63 in category
82 in category

Greyhound and Gotobus Rating Details

Customer service
1.3 (314 reviews)
1.1 (94 reviews)
Reviewer's quote

...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

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...The customer service at the front desk and on the phone is rude and won't acknowledge the fact they made a mistake. They wont even listen to the customer and try find a common ground. They say "not our fault that's all"..

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Product or Service Quality
1.4 (286 reviews)
1.3 (86 reviews)
Reviewer's quote

Now I've been told the following after over an hour on the phone with various customer service people: "actually, you can only change the date not the location" (website says otherwise) "had you bought an economy or economy plus ticket we could change the location and date but since you bought...

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This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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Price Affordability
2.1 (271 reviews)
2.2 (81 reviews)
Reviewer's quote

...The lady at the counter told me 3 days ago that I could buy the ticket just before my arrival but the price may change for couple of bucks more. Result..

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When you paid $40 tickets and later on changes to $50, they not only charges you the price difference but also processing fees, which is fine. However, when you paid $50 for the tickets, later changes to $40, they charges you processing fees again,and keep your over paid differences without telling...

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Exchange, Refund and Cancellation Policy
1.4 (267 reviews)
1.1 (81 reviews)
Reviewer's quote

I was left on my first trip and they wouldn't exchange my ticket without $20..

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The follow day, I called the gotobus costumer service and asked for a refund because the bus did not show up. At first, the representative was not willing to give me the refund but instead suggested to reschedule for another bus service. The bus not showing up should be an enough reason to give me...

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Greyhound and Gotobus Pros and Cons

Pros
  • Bus drivers attitude
  • That i could purchase online
  • Price
  • Cheap
  • There are no pros except cheap tickets
  • Cheap tickets - good scheduling
Cons
  • Bad service
  • Customer service
  • Worst costumer service ever
  • Worst bus ride
  • Unsanitary conditions
  • Worse

Greyhound and Gotobus Most Positive Reviews

Top rated reviews
5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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5

I tried to call them but didnt get through

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Greyhound and Gotobus Most Critical Reviews

Lowest rated reviews
1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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Greyhound and Gotobus Latest Reviews

Recent published reviews
No votes

I have paid $400 for 2 adults and their is no wifi for witch i have paid to have and their is no electricity in the...

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No votes

Directe back to website
Web sight told me to call for info

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No votes

greyhound wants to control peoples lives and are not just a transportation company. they targeted me and others like me...

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1

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver...

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Greyhound and Gotobus Products and Services

Most reviewed product and services
  • Greyhound Bus Service (435 reviews)
  • Greyhound Customer Care (60 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (21 reviews)
  • Gotobus Bus Ticket (11 reviews)