PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gotobus
Greyhound

Gotobus and Greyhound Overview

Total reviews 197 975
Company responses 0 0
Issues resolved 0 3

Gotobus and Greyhound Consumer Ratings

Rank
155 out of 455 in Transport category
100 out of 455 in Transport category
Customer service
104 in category
84 in category
Product or Service Quality
109 in category
100 in category
Website
115 in category
86 in category
Level of Comfort
122 in category
110 in category

Gotobus and Greyhound Rating Details

Customer service
1.1 (98 reviews)
1.3 (331 reviews)
Reviewer's quote

...The customer service at the front desk and on the phone is rude and won't acknowledge the fact they made a mistake. They wont even listen to the customer and try find a common ground. They say "not our fault that's all"..

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...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

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Product or Service Quality
1.3 (90 reviews)
1.4 (301 reviews)
Reviewer's quote

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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Now I've been told the following after over an hour on the phone with various customer service people: "actually, you can only change the date not the location" (website says otherwise) "had you bought an economy or economy plus ticket we could change the location and date but since you bought...

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Website
1.6 (88 reviews)
2 (279 reviews)
Reviewer's quote

...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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...Further, the limitations to change your ticket are not stated anywhere on the website. I intend to fight this with my credit company. However, this is clearly bribery and theft by deception...

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Level of Comfort
1.3 (87 reviews)
1.5 (268 reviews)
Reviewer's quote

...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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...For general care or comfort it gets a B+. The initial cross country was a B in safety and C- in care and comfort. Thanks for arriving safely..

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Gotobus and Greyhound Pros and Cons

Pros
  • Cheap
  • There are no pros except cheap tickets
  • Cheap tickets - good scheduling
  • Bus drivers attitude
  • That i could purchase online
  • Cheap
Cons
  • Worst bus ride
  • Unsanitary conditions
  • Did not send the tickets nor refund the money
  • Customer service
  • Bad service
  • Worst costumer service ever

Gotobus and Greyhound Most Positive Reviews

Top rated reviews
5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

I tried to call them but didnt get through

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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Gotobus and Greyhound Most Critical Reviews

Lowest rated reviews
1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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Gotobus and Greyhound Latest Reviews

Recent published reviews
1

The adress provided to board my bus in Norfolk was diferent with greyhound partnership. So i have to pay hotel and lost...

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1

They won't give me a refund, or let me talk to a person. They only allow you to email.

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1

I had an 11:25pm scheduled bus ride from Florence SC to New York. The bus never came &;;;;;;;;;; I was unable to...

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1.8

Bus left 45 minutes early, I have camera footage to provide the book left early and I arrived at the bus stop 30...

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Gotobus and Greyhound Products and Services

Most reviewed product and services
  • Gotobus Bus Service (86 reviews)
  • Gotobus Bus Ticket (12 reviews)
  • Gotobus Bus Ticket Booking (7 reviews)
  • Greyhound Bus Service (439 reviews)
  • Greyhound Vehicle Driver (54 reviews)
  • Greyhound Baggage Policy (44 reviews)