PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Greyhound as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gotobus
Greyhound

Gotobus and Greyhound Overview

Total reviews 202 956
Company responses 0 0
Issues resolved 0 3

Gotobus and Greyhound Consumer Ratings

Rank
148 out of 445 in Transport category
102 out of 445 in Transport category
Customer service
92 in category
70 in category
Product or Service Quality
97 in category
86 in category
Level of Comfort
108 in category
96 in category
Website
107 in category
83 in category

Gotobus and Greyhound Rating Details

Customer service
1.1 (98 reviews)
1.3 (321 reviews)
Reviewer's quote

...Please IMPROVE customer service..

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...CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS..

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Product or Service Quality
1.3 (89 reviews)
1.4 (292 reviews)
Reviewer's quote

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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...None of this I would except from the reputable Greyhound Service. Please let me know what you plan to remedy this situation. -Senovi Amegnaglo..

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Level of Comfort
1.3 (88 reviews)
1.5 (258 reviews)
Reviewer's quote

...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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...For general care or comfort it gets a B+. The initial cross country was a B in safety and C- in care and comfort. Thanks for arriving safely..

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Website
1.6 (88 reviews)
1.9 (270 reviews)
Reviewer's quote

...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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...Just want to do what all of the website information says I can do..

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Gotobus and Greyhound Pros and Cons

Pros
  • There are no pros except cheap tickets
  • Cheap
  • Cheap tickets - good scheduling
  • Bus drivers attitude
  • That i could purchase online
  • Price
Cons
  • Worst bus ride
  • Unsanitary conditions
  • Did not send the tickets nor refund the money
  • Customer service
  • Bad service
  • Worst costumer service ever

Gotobus and Greyhound Most Positive Reviews

Top rated reviews
5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006....

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5

I tried to call them but didnt get through

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5

i just had a buss leave ten minutes early and missed it. They lied say it left on time...

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Gotobus and Greyhound Most Critical Reviews

Lowest rated reviews
1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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1

This is by far the worst experience I had riding a bus, and I've had nothing but homeless people, and crackheads on the...

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Gotobus and Greyhound Latest Reviews

Recent published reviews
1

I purchased a ticket online it went through on my end and charged my card yet whenever the bus finally came I was told...

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No votes

They still have not found my luggage and I have reported to The main office in Texas my son and I have no cloths need...

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No votes

I purchased a ticket for today and they took my money without giving me my ticket

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1.8

The day I first contacted greyhound I found out I could make my own connections. So I called a phone number that was...

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Gotobus and Greyhound Products and Services

Most reviewed product and services
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (22 reviews)
  • Gotobus Bus Ticket (12 reviews)
  • Greyhound Bus Service (438 reviews)
  • Greyhound Customer Care (60 reviews)
  • Greyhound Vehicle Driver (54 reviews)