PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Google and Yahoo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Google
Yahoo

Google and Yahoo Overview

Total reviews
397
972
Company responses
0
0
Issues resolved
5
4

Yahoo was first mentioned on PissedConsumer on Feb 6, 2007 and since then this brand received 972 reviews. It is 575 reviews more than Google received since Feb 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Google customer support team than with Yahoo customer service.

Google and Yahoo Consumer Ratings

Rank
66 out of 756 in Media category
82 out of 756 in Media category
Customer service
48 in category
68 in category
Website
55 in category
81 in category
Product or Service Quality
48 in category
49 in category

According to consumer ratings and reviews, Google ranks 16 points higher in the Media category than Yahoo. People gave Google 1.5 stars for Customer service criterion in Media category and it is 157 points higher than the worst rated brand in this category. At the same time, Yahoo was rated 1.3 stars for Customer service criterion in this category and it is 137 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Google has a higher rating than Yahoo. Regarding Product or Service Quality criterion, consumers gave Google 1.7 stars and it is 77% greater than other in category. Yahoo however was rated 1.6 stars and it is 76% greater than other in category.

Google and Yahoo Rating Details

Customer service
1.5 (129 reviews)
1.3 (238 reviews)
Reviewer's quote

I was going to switch over everything to Google including my phone, but had terrible experience with customer service while trying to install Google hub and chromecast. The techs will have you reset and unplug til you give up. Even if it gets escalated...

Elven

There is no way to contact customer service. My mail has been now going to spam. When I mark it and move it back to my inbox, a few minutes later, it's back in the spam box...

Yamira
Website
2 (122 reviews)
1.5 (227 reviews)
Reviewer's quote

OverlaysAds diff IPFace book diff IPLocked out a lot of times I've investigated all things devices Wi-Fi IP and my phone is also controlled r u real website?

Nieshia

...Any questions are delegated to a website where if your issue isn't one that is already described than you're basically screwed..

PissedConsumer1184133
Product or Service Quality
1.7 (114 reviews)
1.6 (206 reviews)
Reviewer's quote

Horrible customer service. I called them many times for many different reasons and never received any sort of help. Should stop using their products/services..

PissedConsumer1695514

...99 I DO NOT THINK SO, service should be free. Its BS that they did away with messenger. It is not even giving her the option to recover her password and saying that there is no other way to recover the password other than paying the ridiculous $4...

Kayla A

Google and Yahoo Pros and Cons

Pros
  • Used to like google products and customer service
  • Pathetic
  • Many free services offered
  • Email
  • Old messenger
  • I used to love yahoo b4 the latest download version
Cons
  • Customer service
  • Customer services
  • Service and support
  • Poor customer service
  • No customer support
  • Tecnical support

Google and Yahoo Most Positive Reviews

Top rated reviews
5

Alex Noudelman produces unique content that is not plagiarized. Someone submitted articles to him that they also...

5

I have been locked out of my own emails for over five months, you can clarify the fact that I level in London...

Google and Yahoo Most Critical Reviews

Lowest rated reviews
1

I complained about the terms of the adwords promotion not allowing me to use it against my partially setup account that...

1

I have been using yahoo, and they would charge me 19.99 a year for yahoo plus??? They just take from your account,...

Google and Yahoo Latest Reviews

Recent published reviews
1.4

I need my back in my account today

Read all 397 reviews
4.4

I forgot my password and I loose my contact number

Read all 972 reviews

Google and Yahoo Products and Services

Most reviewed product and services
  • Google Account (72 reviews)
  • Google Customer Care (39 reviews)
  • Google Technical Support (11 reviews)
  • Yahoo Account (200 reviews)
  • Yahoo Website (110 reviews)
  • Yahoo Messenger Desktop Application (85 reviews)