PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goodwill and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goodwill
Goodwill
1.9
WalMart
WalMart
2.2
Goodwill
WalMart

Goodwill and WalMart Overview

Total reviews 705 9933
Company responses 0 1
Issues resolved 4 89

Goodwill and WalMart Consumer Ratings

Rank
40 out of 257 in Non Profit Organizations category
69 out of 335 in Supermarkets and Malls category
Customer service
35 in category
60 in category
Product or Service Quality
29 in category
60 in category
Diversity of Products or Services
26 in category
62 in category
Website
36 in category
55 in category

Goodwill and WalMart Rating Details

Customer service
1.6 (293 reviews)
1.6 (3308 reviews)
Reviewer's quote

...I have tried to contact customer service but I get no response or help. They have been no problem with my payments so I am frustrated that I get no response from their customer service and am locked out completely from my account. User: 2020Chrysanthemum Diana Goodman dianagoodman@***...

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This is very poor customer service on the CSMs part and the store itself, while talking to friends of ours they all have the same opinion of Becky. How someone so rude to customers can be in a role like a customer service manager is beyond me. I do understand that maybe my spouse should of not said...

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Product or Service Quality
2 (234 reviews)
2.1 (2690 reviews)
Reviewer's quote

... you cannot scan book and you cannot buy book here she told me get out I don't know her name she is blonde hair and I don't buy anything this is your customer service I don't know why She is acting like that. Please check your employee....

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Customer service is seriously Horrible. They hang up on you repeatedly. I spent 2 hours trying to speak to a supervisor and still have not spoken to one yet..

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Diversity of Products or Services
2.3 (233 reviews)
2.6 (2592 reviews)
Reviewer's quote

...Products are put on shelves broken or damaged. It is obvious that no one reviews the item prior to pricing it and putting it out. Yes I have contacted Goodwill however no reply..

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Do you want to 12 no the issue has been taken care of other than the lives of our told the time that it took I feel very uncomfortable going back to shop at Walmart so I don't think that I will be using Walmart services at any time in the near future..

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Website
2.2 (215 reviews)
2.3 (2889 reviews)
Reviewer's quote

I've been a loyal customer these past couple of years, it's crazy how greedy they're getting now even on their store website. Miss me with all the "We help the Veterans, and the less fortunate" crap still it doesn't make it right to over-charge on donated goods. Even on ShopGoodwill where they...

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But now these SAME systems are being sold through 3rd party retailers on Walmarts website for double the cost or even triple! They really need to work on a system (like maybe using captcha at checkout) to weed out all the bots these 3rd parties are bragging about using to grab all these high ticket...

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Goodwill and WalMart Pros and Cons

Pros
  • Goodwill before this incident
  • Prices and layout quality of items
  • Odd things i can find there
  • Prices
  • Location
  • Price
Cons
  • Poor customer service
  • Lousy customer service only care about themselves
  • Pricing
  • Customer service
  • Service
  • Management

Goodwill and WalMart Most Positive Reviews

Top rated reviews
5

I went to Goodwill Hampton VA been many times, I go to the Outlet side and this was the first time I have run into...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

The Goodwill in Waldorf, Md. is the best location for shopping in the DMV area. The service is great and they don't sell...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Goodwill and WalMart Most Critical Reviews

Lowest rated reviews
1

I purchased a battery operated wall clock at Goodwill Industries located at Vails Gate New York 12584. I asked before...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

I am a vet and until recently was out of work. So I found on craigslist a listing that goodwill gets jobs for vets. Unf...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Goodwill and WalMart Latest Reviews

Recent published reviews
No votes

Hi Im speaking for my girlfriend who is a under age girl 18 yo working on North Hollywood California store #24 I wont...

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No votes

I need to know when they sent me my refund for items that were canceled more than a month ago and i need my money

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No votes

On 1/24/21 My Family & I were Shopping at the Goodwill in Porterville California & an Employee by the name of...

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1

I was shopping in the Kingston store and had a very rude experience with the CSM Becky Claussen. I was talking with my s...

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Goodwill and WalMart Products and Services

Most reviewed product and services
  • Goodwill Manager (100 reviews)
  • Goodwill Cashier (35 reviews)
  • Goodwill Donation (13 reviews)
  • Walmart Manager (548 reviews)
  • Walmart Cashier (434 reviews)
  • Walmart Gift Card (342 reviews)

How would you compare Goodwill vs WalMart?

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#1744648
Customer service
SAME
Product or Service Quality
WALMART BETTER NEW MERCHANDISE AT THE SAME PRICE
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Compare Companies

Goodwill WalMart
Rating* 1.9 2.2
Total reviews 705 9933
Company responses 0 1
Issues resolved 4 89