PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goodwill and Torrid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goodwill
Torrid

Goodwill and Torrid Overview

Total reviews 645 516
Company responses 0 0
Issues resolved 4 9

Goodwill and Torrid Consumer Ratings

Rank
30 out of 263 in Non Profit Organizations category
303 out of 2103 in Footwear and Clothing category
Customer service
30 in category
283 in category
Diversity of Products or Services
23 in category
256 in category
Product or Service Quality
23 in category
179 in category
Website
32 in category
344 in category

Goodwill and Torrid Rating Details

Customer service
1.6 (265 reviews)
1.5 (314 reviews)
Reviewer's quote

... she said you cannot scan book and you cannot buy book here she told me get out I don't know her name she is blonde hair and I don't buy anything this is your customer service I don't know why She is acting like that. Please check your employee....

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I called multiple times and emailed customer service and when I finally reached them, they told me that because the items were returned to them, the order would be cancelled and that I would have to wait 2 to 4 weeks for a refund, at which time I could reorder if I chose to but the pricing received...

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Diversity of Products or Services
2.3 (214 reviews)
2.8 (267 reviews)
Reviewer's quote

...Products are put on shelves broken or damaged. It is obvious that no one reviews the item prior to pricing it and putting it out. Yes I have contacted Goodwill however no reply..

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... where if they did wear out I would not be made because they would have been cheap enough to go out and buy another pair for a company who is about quality of products I can say their leggings are not. very disappointed....

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Product or Service Quality
2 (211 reviews)
2.4 (293 reviews)
Reviewer's quote

Just an answering service / voice mail on weekends There was NOT an option to leave a message at the main office. The problem with Goodwill Ind. is that the store takes all of their "color of the week" discounted priced glassware off of the shelves on Friday and there are still 2 remaining days for...

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Over the years the quality has just reduced to the point that it's almost not worth buying from Torrid at all. My most recent purchase involved the Black Ribbed Turtleneck Tank and Black, as well as the Red Stripe Challis Self Tie Wide Leg Pants. The shirt was incredibly thin- and while it was a...

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Website
2.2 (194 reviews)
2.4 (293 reviews)
Reviewer's quote

...And their website is a scam. I would not recommend anyone shopping on their website. Heard alot of horror stories about people getting robbed...

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...So, I was like okay this was my first order on the website so maybe it's finicky about new online orders. Well, that's not the case because my boyfriend ordered me some stuff from Torrid on May 2, 2019. Torrid promises standard shipping would be shipped within 4-10 business days...

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Goodwill and Torrid Pros and Cons

Pros
  • Goodwill before this incident
  • Staff
  • Some employees are nice
  • That the clothing comes in my size
  • Stylish plus size fashion
  • Style
Cons
  • Poor customer service
  • Lousy customer service only care about themselves
  • Company greed
  • Customer service
  • Lack of customer service
  • Phone customer service attitudes

Goodwill and Torrid Most Positive Reviews

Top rated reviews
5

I went to Goodwill Hampton VA been many times, I go to the Outlet side and this was the first time I have run into...

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5

I have been a member of torrids for past few years.and love they service also a express postage not to mention...

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5

The Goodwill in Waldorf, Md. is the best location for shopping in the DMV area. The service is great and they don't sell...

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5

Hello, i am a very regular customer at this store. i was shopping online a torrid on black Friday or cyber Monday for 2...

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Goodwill and Torrid Most Critical Reviews

Lowest rated reviews
1

I purchased a battery operated wall clock at Goodwill Industries located at Vails Gate New York 12584. I asked before...

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1

I ordered these boots along with the black ones, this was my first time ordering form Torrid. I was excited because...

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1

I am a vet and until recently was out of work. So I found on craigslist a listing that goodwill gets jobs for vets. Unf...

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1

Ordered almost $200 worth of clothing Dec 2 2015 for Christmas gifts for friends and family, My package was supposed to...

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Goodwill and Torrid Latest Reviews

Recent published reviews
1

I went to goodwill Jessup in Maryland and I try to buy some book Im reseller than I scan some book the woman working...

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1

I have a coupon that says I have $10 with torrids! So I placed an order that came out to exactly $10 ! But tell me how...

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No votes

I went into the Hamilton mill location located in GA AND returned an item that was 13.00 gave the cashier my card she...

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3.1

I was drawn into store 5395 Terrell, TX by the entire store 40% sale. The first thing I noticed was that the cashier was...

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Goodwill and Torrid Products and Services

Most reviewed product and services
  • Goodwill Manager (97 reviews)
  • Goodwill Customer Care (58 reviews)
  • Goodwill Cashier (34 reviews)
  • Torrid Customer Care (111 reviews)
  • Torrid Shipping Service (91 reviews)
  • Torrid Bra (19 reviews)