PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goodwill and ShopGoodwill as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goodwill
ShopGoodwill

Goodwill and ShopGoodwill Overview

Total reviews 705 18
Company responses 0 0
Issues resolved 4 0

Goodwill and ShopGoodwill Consumer Ratings

Rank
40 out of 257 in Non Profit Organizations category
136 out of 334 in Auctions and Marketplaces category
Customer service
35 in category
76 in category
Product or Service Quality
29 in category
82 in category
Diversity of Products or Services
26 in category
88 in category
Website
36 in category
134 in category

Goodwill and ShopGoodwill Rating Details

Customer service
1.6 (293 reviews)
1.4 (14 reviews)
Reviewer's quote

...I have tried to contact customer service but I get no response or help. They have been no problem with my payments so I am frustrated that I get no response from their customer service and am locked out completely from my account. User: 2020Chrysanthemum Diana Goodman dianagoodman@***...

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...BUYER BEWARE! In addition, I have called the ShopGoodwill customer service, but I was only able to leave a voice message. BUYER BEWARE! I support Goodwill stores local and often when traveling. I expect honesty and integrity--there has been none of that in these transactions...

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Product or Service Quality
2 (234 reviews)
1.6 (11 reviews)
Reviewer's quote

... you cannot scan book and you cannot buy book here she told me get out I don't know her name she is blonde hair and I don't buy anything this is your customer service I don't know why She is acting like that. Please check your employee....

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12.95 to ship ONE comic book?!? This is so bad. Also, if you bid on something, you don't get an outbid notice until AFTER the auction ends. They are amateurs pretending to be professionals.

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Diversity of Products or Services
2.3 (233 reviews)
2.1 (8 reviews)
Reviewer's quote

...Products are put on shelves broken or damaged. It is obvious that no one reviews the item prior to pricing it and putting it out. Yes I have contacted Goodwill however no reply..

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...that is, they give themselves permission to LIE about products in ads & LIE in answers to questions & then not provide any type of refund or recourse..

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Website
2.2 (215 reviews)
1.4 (11 reviews)
Reviewer's quote

I've been a loyal customer these past couple of years, it's crazy how greedy they're getting now even on their store website. Miss me with all the "We help the Veterans, and the less fortunate" crap still it doesn't make it right to over-charge on donated goods. Even on ShopGoodwill where they...

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I've already emailed and spoken to the company that owns and manages this website. They're not quite up on how to resolve "glitches" much less own up to one happening and messing up every planned auction you've been looking forward to for days. I get the feeling after communicating with ONE person...

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Goodwill and ShopGoodwill Pros and Cons

Pros
  • Goodwill before this incident
  • Prices and layout quality of items
  • Odd things i can find there
  • Winning an auction
  • Website
  • Lot of good leather handbags
Cons
  • Poor customer service
  • Lousy customer service only care about themselves
  • Pricing
  • Products condition
  • Deceptive photos & descriptions
  • Wading through the red tape

Goodwill and ShopGoodwill Most Positive Reviews

Top rated reviews
5

I went to Goodwill Hampton VA been many times, I go to the Outlet side and this was the first time I have run into...

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5

My account was restricked i was in hospital twice with stroke and family death no one seem to care so my privilidges...

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5

The Goodwill in Waldorf, Md. is the best location for shopping in the DMV area. The service is great and they don't sell...

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No votes

Goodwill and ShopGoodwill Most Critical Reviews

Lowest rated reviews
1

I purchased a battery operated wall clock at Goodwill Industries located at Vails Gate New York 12584. I asked before...

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1

I have bought a Bracelet as a 10k gold but it isn't 10k gold. It's gold-plated. I took it to a jewelry store to sell as...

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1

I am a vet and until recently was out of work. So I found on craigslist a listing that goodwill gets jobs for vets. Unf...

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1

I purchased what I was told to be a real emerald and diamond ring. When I receive the ring I tested it and it proved to...

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Goodwill and ShopGoodwill Latest Reviews

Recent published reviews
No votes

Hi Im speaking for my girlfriend who is a under age girl 18 yo working on North Hollywood California store #24 I wont...

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No votes

I was on the site Shopgoodwill and was kicked out....I would like to know whats wrong with my account why I was kicked...

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No votes

On 1/24/21 My Family & I were Shopping at the Goodwill in Porterville California & an Employee by the name of...

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1

I ordered a cross with matching earrings. I paid 94 dollars. The earrings were missing. The cross looks like it came...

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Goodwill and ShopGoodwill Products and Services

Most reviewed product and services
  • Goodwill Manager (100 reviews)
  • Goodwill Cashier (35 reviews)
  • Goodwill Donation (13 reviews)
  • Shopgoodwill Shipping Service (3 reviews)
  • Shopgoodwill Bidding (1 review)
  • Shopgoodwill Wedding Dress Bidding (1 review)