PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goodwill and ShopGoodwill as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goodwill
ShopGoodwill

Goodwill and ShopGoodwill Overview

Total reviews
609
11
Company responses
0
0
Issues resolved
4
0

Goodwill and ShopGoodwill Consumer Ratings

Rank
30 out of 259 in Non Profit Organizations category
111 out of 313 in Auctions and Marketplaces category
Customer service
30 in category
66 in category
Diversity of Products or Services
21 in category
103 in category
Product or Service Quality
23 in category
94 in category
Website
31 in category
120 in category

Goodwill and ShopGoodwill Rating Details

Customer service
1.6 (244 reviews)
1.4 (9 reviews)
Reviewer's quote

...She definitely needs better training on customer service..

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...BUYER BEWARE! In addition, I have called the ShopGoodwill customer service, but I was only able to leave a voice message. BUYER BEWARE! I support Goodwill stores local and often when traveling. I expect honesty and integrity--there has been none of that in these transactions...

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Diversity of Products or Services
2.4 (196 reviews)
1.8 (6 reviews)
Reviewer's quote

...Products are put on shelves broken or damaged. It is obvious that no one reviews the item prior to pricing it and putting it out. Yes I have contacted Goodwill however no reply..

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...that is, they give themselves permission to LIE about products in ads & LIE in answers to questions & then not provide any type of refund or recourse..

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Product or Service Quality
2 (196 reviews)
1.4 (9 reviews)
Reviewer's quote

Just an answering service / voice mail on weekends There was NOT an option to leave a message at the main office. The problem with Goodwill Ind. is that the store takes all of their "color of the week" discounted priced glassware off of the shelves on Friday and there are still 2 remaining days for...

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My account was restricked i was in hospital twice with stroke and family death no one seem to care so my privilidges were taken away i couldnt pay at that time thabk you Dan Combs

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Website
2.2 (181 reviews)
1.5 (8 reviews)
Reviewer's quote

...And their website is a scam. I would not recommend anyone shopping on their website. Heard alot of horror stories about people getting robbed...

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I've already emailed and spoken to the company that owns and manages this website. They're not quite up on how to resolve "glitches" much less own up to one happening and messing up every planned auction you've been looking forward to for days. I get the feeling after communicating with ONE person...

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Goodwill and ShopGoodwill Pros and Cons

Pros
  • Goodwill before this incident
  • Staff
  • Some employees are nice
  • Winning an auction
  • Website
Cons
  • Poor customer service
  • Lousy customer service only care about themselves
  • Pricing
  • Products condition
  • Staff
  • Products not ad advertised

Goodwill and ShopGoodwill Most Positive Reviews

Top rated reviews
5

I went to Goodwill Hampton VA been many times, I go to the Outlet side and this was the first time I have run into...

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5

My account was restricked i was in hospital twice with stroke and family death no one seem to care so my privilidges...

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5

The Goodwill in Waldorf, Md. is the best location for shopping in the DMV area. The service is great and they don't sell...

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No votes

Goodwill and ShopGoodwill Most Critical Reviews

Lowest rated reviews
1

I purchased a battery operated wall clock at Goodwill Industries located at Vails Gate New York 12584. I asked before...

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1

I have bought a Bracelet as a 10k gold but it isn't 10k gold. It's gold-plated. I took it to a jewelry store to sell as...

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1

I am a vet and until recently was out of work. So I found on craigslist a listing that goodwill gets jobs for vets. Unf...

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1

I purchased what I was told to be a real emerald and diamond ring. When I receive the ring I tested it and it proved to...

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Goodwill and ShopGoodwill Latest Reviews

Recent published reviews
1

When out in public, it is important to stay at least 6 ft away from other people and wear a mask to slow the spread of...

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1

HORRIBLE experience with this site! First, an ad for a pair of jeans stated 2 different sizes (one size in the title,...

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1.5

I was at the Goodwill on Trolley Rd, Summerville,Sc today and I was going down an isle and I was almost to the end and...

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1.3

HORRIBLE experience with this site! First, an ad for a pair of jeans stated 2 different sizes (one size in the title,...

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Goodwill and ShopGoodwill Products and Services

Most reviewed product and services
  • Goodwill Manager (95 reviews)
  • Goodwill Customer Care (56 reviews)
  • Goodwill Cashier (34 reviews)
  • Shopgoodwill Account (1 review)