PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goodwill and ShopGoodwill as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Goodwill and ShopGoodwill Overview

Total reviews
Company responses
Issues resolved

Goodwill was first mentioned on PissedConsumer on Feb 16, 2008 and since then this brand received 522 reviews. It is 516 reviews more than ShopGoodwill received since Jan 30, 2015.

Goodwill and ShopGoodwill Consumer Ratings

24 out of 432 in Non Profit Organizations category
157 out of 469 in Auctions and Marketplaces category
Customer service
24 in category
152 in category
Product or Service Quality
19 in category
144 in category
Diversity of Products or Services
17 in category
147 in category

Goodwill and ShopGoodwill Rating Details

Customer service
1.7 (195 reviews)
1 (4 reviews)
Reviewer's quote

...with the clothes that we had been trying on, I asked her what the issue was and she made a scene while continually harassing us in front of several other customers about the clothing we had, and the amount of clothes we were trying on and then paraded through the store very loudly holding up our clothes and announcing about the fact that we...


I've been buying on Shopgoodwill.com for about 8 months. Everything was great at the beginning and it noticeably got worse as weeks went by one by one. Now, I buy a lot on this site. I've already emailed and spoken to the company that owns and manages this website. They're not quite up on how to...

Product or Service Quality
2 (163 reviews)
1 (4 reviews)
Reviewer's quote

The public that donates to Goodwill has no idea what really goes on in those stores. We all think we’re doing something good for people struggling giving away our items that we worked hard for only to make the owner rich. He lives in his mansion living for free off of our hard earned money. Why is...


Their products are are used, dirty and broken yet advertised as great or functional, no way. E-commerce is the leader of the band of thieves, they were actually decent prior to e-commerce takeover. I have reported them to States police, attorney Generals, the department of revenue for any given...

Diversity of Products or Services
2.4 (161 reviews)
1 (4 reviews)
Reviewer's quote

Goodwill should be taken down for fraud. Helping the poor? No they don’t. They take advantage of people who donate items to them because they think they are helping someone in need. Then they turn around and sell it for retail store prices.I was there a week ago and a flannel jacket was priced...

Amber L

I purchased what I was told to be a real emerald and diamond ring. When I receive the ring I tested it and it proved to be nothing more than glass for both the emerald and diamonds. When I asked for a full refund upon return of the item they denied me saying that the gemstone tester showed the...

margaret n

Goodwill and ShopGoodwill Pros and Cons

  • Goodwill before this incident
  • Staff
  • Prices and layout quality of items
  • Website
  • Pricing
  • Overpriced items
  • Lousy customer service only care about themselves
  • Staff
  • Prices for used goods
  • I was been ignored

Goodwill and ShopGoodwill Most Positive Reviews

Top rated reviews

I went to Goodwill Hampton VA been many times, I go to the Outlet side and this was the first time I have run into...

No votes

Goodwill and ShopGoodwill Most Critical Reviews

Lowest rated reviews

I am a vet and until recently was out of work. So I found on craigslist a listing that goodwill gets jobs for vets. Unf...


I have bought a Bracelet as a 10k gold but it isn't 10k gold. It's gold-plated. I took it to a jewelry store to sell as...

Goodwill and ShopGoodwill Latest Reviews

Recent published reviews

The public that donates to Goodwill has no idea what really goes on in those stores. We all think we’re doing something...

Read all 522 reviews

Didnt do anything to cause my account disabled. Weird.

Read all 6 reviews

Goodwill and ShopGoodwill Products and Services

Most reviewed product and services
  • Goodwill Manager (89 reviews)
  • Goodwill Customer Care (51 reviews)
  • Goodwill Cashier (31 reviews)