PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Salvation Army and Goodwill as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Salvation Army
Goodwill

Salvation Army and Goodwill Overview

Total reviews 526 671
Company responses 0 0
Issues resolved 0 4

Salvation Army and Goodwill Consumer Ratings

Rank
56 out of 1125 in Governmental Organizations and Politics category
33 out of 270 in Non Profit Organizations category
Customer service
43 in category
33 in category
Product or Service Quality
33 in category
27 in category
Website
42 in category
34 in category
Scholarship, Grants and Programs
24 in category
15 in category

Salvation Army and Goodwill Rating Details

Customer service
1.3 (216 reviews)
1.6 (281 reviews)
Reviewer's quote

Being reminded as if there is a countdown to closing is bad customer service..

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... she said you cannot scan book and you cannot buy book here she told me get out I don't know her name she is blonde hair and I don't buy anything this is your customer service I don't know why She is acting like that. Please check your employee....

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Product or Service Quality
1.7 (176 reviews)
2 (225 reviews)
Reviewer's quote

...have me email the instructions or any other ideas) Terrible service!!!..

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Just an answering service / voice mail on weekends There was NOT an option to leave a message at the main office. The problem with Goodwill Ind. is that the store takes all of their "color of the week" discounted priced glassware off of the shelves on Friday and there are still 2 remaining days for...

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Website
2.1 (160 reviews)
2.2 (206 reviews)
Reviewer's quote

...Salvation Army NEEDS to update their website to say NO DOG HAIR ON THE BOTTOM OF COUCHES/UNDERNEATH WILL BE ACCEPTED!!. This was a TOTAL of a waste to think that my honorable donation would not be accepted..

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I've been a loyal customer these past couple of years, it's crazy how greedy they're getting now even on their store website. Miss me with all the "We help the Veterans, and the less fortunate" crap still it doesn't make it right to over-charge on donated goods. Even on ShopGoodwill where they...

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Scholarship, Grants and Programs
1.9 (113 reviews)
1.7 (62 reviews)
Reviewer's quote

...These are government funded programs. They are for the public..

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I went in there 6 months ago and spoke to an employment "specialist" who promised that she would help me with adult training programs and resume. she "helped" me write the resume and it ended up looking a 3rd grade result. I contacted her to ask what happened to the organization that she was...

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Salvation Army and Goodwill Pros and Cons

Pros
  • Manager and employees
  • Location
  • Easy to get to
  • Goodwill before this incident
  • Odd things i can find there
  • Staff
Cons
  • Customer service
  • Lack of courtesty
  • Rude personnel and poor management
  • Poor customer service
  • Lousy customer service only care about themselves
  • Overpriced items

Salvation Army and Goodwill Most Positive Reviews

Top rated reviews
5

I work for the salvation army.in Brooklyn New York .62 Hanson place .I went thow the Program.and when I completed.it I...

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5

I went to Goodwill Hampton VA been many times, I go to the Outlet side and this was the first time I have run into...

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5

I was solicited for a donation a week ago. I agreed and said I had 2 bags of clothes and bedroom furniture, 2...

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5

The Goodwill in Waldorf, Md. is the best location for shopping in the DMV area. The service is great and they don't sell...

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Salvation Army and Goodwill Most Critical Reviews

Lowest rated reviews
1

Month ago, scheduled a pickup between 1 and 4. At 3 they called said driver didn't come in. New date. Lucky me, they...

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1

I purchased a battery operated wall clock at Goodwill Industries located at Vails Gate New York 12584. I asked before...

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1

I tried to donate a queen size mattress to the Salvation Army. Trying to schedule the pickup was a hassle; I was directe...

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1

I am a vet and until recently was out of work. So I found on craigslist a listing that goodwill gets jobs for vets. Unf...

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Salvation Army and Goodwill Latest Reviews

Recent published reviews
1

Two weeks ago we had an outbreak of bed bugs in an employee couch in the employee break room several of our employees th...

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No votes

The manager refused to sale my wife something because it was not check in yet and said it would not be check in for a...

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No votes

Erin Wilson appearing on WLOS TV wearing her BLM mask. A director of any organization should keep their personal...

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No votes

I have buy for many years at goodwill Riverside at Austin Tx
But yesterday I feel I was not respected for the manager at...

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Salvation Army and Goodwill Products and Services

Most reviewed product and services
  • Salvation Army Donation (50 reviews)
  • Salvation Army Manager (44 reviews)
  • Salvation Army Pick Up Service (30 reviews)
  • Goodwill Manager (100 reviews)
  • Goodwill Cashier (35 reviews)
  • Goodwill Donation (13 reviews)