PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goodwill and Salvation Army as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goodwill
Salvation Army

Goodwill and Salvation Army Overview

Total reviews
609
517
Company responses
0
0
Issues resolved
4
0

Goodwill and Salvation Army Consumer Ratings

Rank
30 out of 259 in Non Profit Organizations category
57 out of 1104 in Governmental Organizations and Politics category
Customer service
30 in category
43 in category
Product or Service Quality
23 in category
28 in category
Website
31 in category
43 in category
Scholarship, Grants and Programs
15 in category
24 in category

Goodwill and Salvation Army Rating Details

Customer service
1.6 (244 reviews)
1.3 (209 reviews)
Reviewer's quote

...She definitely needs better training on customer service..

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Being reminded as if there is a countdown to closing is bad customer service..

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Product or Service Quality
2 (196 reviews)
1.7 (170 reviews)
Reviewer's quote

Just an answering service / voice mail on weekends There was NOT an option to leave a message at the main office. The problem with Goodwill Ind. is that the store takes all of their "color of the week" discounted priced glassware off of the shelves on Friday and there are still 2 remaining days for...

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...So i went over to thank him for his service. We got to talking and he a problem with Calvin before and he was a mean, rude and just plain not caring for the homeless. I tried calling a Captain Daivd to give him my complaint about a Calvin...

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Website
2.2 (181 reviews)
2.1 (155 reviews)
Reviewer's quote

...And their website is a scam. I would not recommend anyone shopping on their website. Heard alot of horror stories about people getting robbed...

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...Salvation Army NEEDS to update their website to say NO DOG HAIR ON THE BOTTOM OF COUCHES/UNDERNEATH WILL BE ACCEPTED!!. This was a TOTAL of a waste to think that my honorable donation would not be accepted..

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Scholarship, Grants and Programs
1.7 (49 reviews)
1.9 (109 reviews)
Reviewer's quote

I went in there 6 months ago and spoke to an employment "specialist" who promised that she would help me with adult training programs and resume. she "helped" me write the resume and it ended up looking a 3rd grade result. I contacted her to ask what happened to the organization that she was...

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...These are government funded programs. They are for the public..

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Goodwill and Salvation Army Pros and Cons

Pros
  • Goodwill before this incident
  • Staff
  • Some employees are nice
  • Manager and employees
  • Location
  • Regular employees are very friendly
Cons
  • Poor customer service
  • Lousy customer service only care about themselves
  • Pricing
  • Customer service
  • Lack of courtesty
  • Rude personnel and poor management

Goodwill and Salvation Army Most Positive Reviews

Top rated reviews
5

I went to Goodwill Hampton VA been many times, I go to the Outlet side and this was the first time I have run into...

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5

I work for the salvation army.in Brooklyn New York .62 Hanson place .I went thow the Program.and when I completed.it I...

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5

The Goodwill in Waldorf, Md. is the best location for shopping in the DMV area. The service is great and they don't sell...

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5

I was solicited for a donation a week ago. I agreed and said I had 2 bags of clothes and bedroom furniture, 2...

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Goodwill and Salvation Army Most Critical Reviews

Lowest rated reviews
1

I purchased a battery operated wall clock at Goodwill Industries located at Vails Gate New York 12584. I asked before...

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1

Month ago, scheduled a pickup between 1 and 4. At 3 they called said driver didn't come in. New date. Lucky me, they...

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1

I am a vet and until recently was out of work. So I found on craigslist a listing that goodwill gets jobs for vets. Unf...

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1

I tried to donate a queen size mattress to the Salvation Army. Trying to schedule the pickup was a hassle; I was directe...

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Goodwill and Salvation Army Latest Reviews

Recent published reviews
1

When out in public, it is important to stay at least 6 ft away from other people and wear a mask to slow the spread of...

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3

I walked into your Temecula store which Im a regular customer there, And for medical reasons I can't wear a mask, And...

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1.5

I was at the Goodwill on Trolley Rd, Summerville,Sc today and I was going down an isle and I was almost to the end and...

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1

No one came to help or see if I was ok

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Goodwill and Salvation Army Products and Services

Most reviewed product and services
  • Goodwill Manager (95 reviews)
  • Goodwill Customer Care (56 reviews)
  • Goodwill Cashier (34 reviews)
  • Salvation Army Customer Care (84 reviews)
  • Salvation Army Donation (49 reviews)
  • Salvation Army Manager (41 reviews)