Goodwill vs Salvation Army: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goodwill and Salvation Army as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Goodwill

2.0

Salvation Army

1.7

Goodwill

Salvation Army

Goodwill and Salvation Army Overview

Total reviews

522

471

Company responses

Issues resolved

Goodwill was first mentioned on PissedConsumer on Feb 16, 2008 and since then this brand received 522 reviews. It is 51 reviews more than Salvation Army received since Aug 16, 2010.

Goodwill and Salvation Army Consumer Ratings

Rank

24 out of 432 in Non Profit Organizations category

44 out of 1208 in Governmental Organizations and Politics category

Customer service

24 in category

38 in category

Staff

28 in category

33 in category

Product or Service Quality

19 in category

24 in category

Goodwill and Salvation Army Rating Details

Customer service

1.7 (195 reviews)

1.3 (179 reviews)

Reviewer's quote

...with the clothes that we had been trying on, I asked her what the issue was and she made a scene while continually harassing us in front of several other customers about the clothing we had, and the amount of clothes we were trying on and then paraded through the store very loudly holding up our clothes and announcing about the fact that we...

Ramadan

Being reminded as if there is a countdown to closing is bad customer service..

Kandy P

Staff

1.7 (182 reviews)

1.4 (165 reviews)

Reviewer's quote

The Douglas Blvd Roseville CA store you always hear braking glass no kidding the staff just crash it about so stressful. Broken items on the shelf every trip this trip wine glass broken what a hazard. vintage items ruined due to poor treatment you can tell the break is fresh so sad...

Melody S

Several other staff members, including a manager , followed her out and eventually physically pushed her back into the store. All the while my sister and I were standing at the trunk of my car because that’s how far she chased us into the parking lot. The manager then refused to let us speak to the...

Krystal J

Product or Service Quality

2 (163 reviews)

1.7 (143 reviews)

Reviewer's quote

The public that donates to Goodwill has no idea what really goes on in those stores. We all think we’re doing something good for people struggling giving away our items that we worked hard for only to make the owner rich. He lives in his mansion living for free off of our hard earned money. Why is...

PissedConsumer1719441

Stop hireing people who hate there lives and think treating other poorly to make them selfs feel better. If uou dont like ypur job then quit. And as for the treatment i got from the so called manager and the same little women trying to make everyone out to be shoplifters i hope ypu have a blissesd...

Christianne

Goodwill and Salvation Army Pros and Cons

Pros

Goodwill before this incident
Staff
Prices and layout quality of items

Manager and employees
Most of the empoyees are very friendly
Location

Cons

Pricing
Overpriced items
Lousy customer service only care about themselves

Customer service
Lack of courtesty
Rude personnel and poor management

Goodwill and Salvation Army Most Positive Reviews

Top rated reviews

I went to Goodwill Hampton VA been many times, I go to the Outlet side and this was the first time I have run into...

I work for the salvation army.in Brooklyn New York .62 Hanson place .I went thow the Program.and when I completed.it I...

Goodwill and Salvation Army Most Critical Reviews

Lowest rated reviews

I am a vet and until recently was out of work. So I found on craigslist a listing that goodwill gets jobs for vets. Unf...

Month ago, scheduled a pickup between 1 and 4. At 3 they called said driver didn't come in. New date. Lucky me, they...

Goodwill and Salvation Army Latest Reviews

Recent published reviews

The public that donates to Goodwill has no idea what really goes on in those stores. We all think we’re doing something...

Read all 522 reviews

I was told that the lines were busy and was given a hotline number which just takes me back to square one. I am...

Read all 471 reviews

Goodwill and Salvation Army Products and Services

Most reviewed product and services

Goodwill Manager (89 reviews)
Goodwill Customer Care (51 reviews)
Goodwill Cashier (31 reviews)

Salvation Army Customer Care (78 reviews)
Salvation Army Donation (47 reviews)
Salvation Army Manager (36 reviews)

How would you compare Goodwill vs Salvation Army?

Customer service

Product or Service Quality

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Anonymous Anonymous Aug 26 #1738363

Customer service
Good has a better customer service

Product or Service Quality
Products are good at both places but Salvation Army charges more for the same stuff cleanliness is is better at Salvation Army than Goodwill

I have something else to compare
Professionalism is gone out the window at Salvation Army.

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