PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goodwill and Salvation Army as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goodwill
Salvation Army

Goodwill and Salvation Army Overview

Total reviews 705 530
Company responses 0 0
Issues resolved 4 0

Goodwill and Salvation Army Consumer Ratings

Rank
40 out of 257 in Non Profit Organizations category
65 out of 1122 in Governmental Organizations and Politics category
Customer service
35 in category
53 in category
Product or Service Quality
29 in category
37 in category
Website
36 in category
48 in category
Scholarship, Grants and Programs
15 in category
27 in category

Goodwill and Salvation Army Rating Details

Customer service
1.6 (293 reviews)
1.3 (221 reviews)
Reviewer's quote

...I have tried to contact customer service but I get no response or help. They have been no problem with my payments so I am frustrated that I get no response from their customer service and am locked out completely from my account. User: 2020Chrysanthemum Diana Goodman dianagoodman@***...

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Being reminded as if there is a countdown to closing is bad customer service..

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Product or Service Quality
2 (234 reviews)
1.7 (180 reviews)
Reviewer's quote

... you cannot scan book and you cannot buy book here she told me get out I don't know her name she is blonde hair and I don't buy anything this is your customer service I don't know why She is acting like that. Please check your employee....

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...have me email the instructions or any other ideas) Terrible service!!!..

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Website
2.2 (215 reviews)
2.1 (162 reviews)
Reviewer's quote

I've been a loyal customer these past couple of years, it's crazy how greedy they're getting now even on their store website. Miss me with all the "We help the Veterans, and the less fortunate" crap still it doesn't make it right to over-charge on donated goods. Even on ShopGoodwill where they...

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...Salvation Army NEEDS to update their website to say NO DOG HAIR ON THE BOTTOM OF COUCHES/UNDERNEATH WILL BE ACCEPTED!!. This was a TOTAL of a waste to think that my honorable donation would not be accepted..

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Scholarship, Grants and Programs
1.7 (69 reviews)
1.9 (115 reviews)
Reviewer's quote

I went in there 6 months ago and spoke to an employment "specialist" who promised that she would help me with adult training programs and resume. she "helped" me write the resume and it ended up looking a 3rd grade result. I contacted her to ask what happened to the organization that she was...

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...These are government funded programs. They are for the public..

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Goodwill and Salvation Army Pros and Cons

Pros
  • Goodwill before this incident
  • Prices and layout quality of items
  • Odd things i can find there
  • Manager and employees
  • Location
  • Easy to get to
Cons
  • Poor customer service
  • Lousy customer service only care about themselves
  • Pricing
  • Customer service
  • Lack of courtesty
  • Rude personnel and poor management

Goodwill and Salvation Army Most Positive Reviews

Top rated reviews
5

I went to Goodwill Hampton VA been many times, I go to the Outlet side and this was the first time I have run into...

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5

I work for the salvation army.in Brooklyn New York .62 Hanson place .I went thow the Program.and when I completed.it I...

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5

The Goodwill in Waldorf, Md. is the best location for shopping in the DMV area. The service is great and they don't sell...

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5

I was solicited for a donation a week ago. I agreed and said I had 2 bags of clothes and bedroom furniture, 2...

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Goodwill and Salvation Army Most Critical Reviews

Lowest rated reviews
1

I purchased a battery operated wall clock at Goodwill Industries located at Vails Gate New York 12584. I asked before...

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1

Month ago, scheduled a pickup between 1 and 4. At 3 they called said driver didn't come in. New date. Lucky me, they...

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1

I am a vet and until recently was out of work. So I found on craigslist a listing that goodwill gets jobs for vets. Unf...

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1

I tried to donate a queen size mattress to the Salvation Army. Trying to schedule the pickup was a hassle; I was directe...

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Goodwill and Salvation Army Latest Reviews

Recent published reviews
No votes

Hi Im speaking for my girlfriend who is a under age girl 18 yo working on North Hollywood California store #24 I wont...

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1

I am moving and called the SA to pick up furniture I wanted to donate furniture. The driver called when he was on his wa...

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No votes

On 1/24/21 My Family & I were Shopping at the Goodwill in Porterville California & an Employee by the name of...

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3.8

I see a lot of people are complaining that the charity shops driver turn down some pieces when they arrive and can physi...

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Goodwill and Salvation Army Products and Services

Most reviewed product and services
  • Goodwill Manager (100 reviews)
  • Goodwill Cashier (35 reviews)
  • Goodwill Clothing (13 reviews)
  • Salvation Army Donation (50 reviews)
  • Salvation Army Manager (44 reviews)
  • Salvation Army Pick Up Service (30 reviews)