PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GoodRx and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GoodRx
OptumRx

GoodRx and OptumRx Overview

Total reviews
2
710
Company responses
0
0
Issues resolved
0
1

OptumRx was first mentioned on PissedConsumer on Jan 5, 2013 and since then this brand received 710 reviews. It is 708 reviews more than GoodRx received since May 12, 2018.

GoodRx and OptumRx Consumer Ratings

Rank
147 out of 723 in Pharmacy category
116 out of 723 in Pharmacy category
Customer service
136 in category
90 in category
Discounts and Special Offers
117 in category
74 in category
Price Affordability
148 in category
92 in category

According to consumer ratings and reviews, OptumRx ranks 31 points higher in the Pharmacy category than GoodRx. People gave GoodRx 1 stars for Customer service criterion in Pharmacy category and it is 58 points higher than the worst rated brand in this category. At the same time, OptumRx was rated 1.2 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that OptumRx has a higher rating than GoodRx. Regarding Price Affordability criterion, consumers gave GoodRx 1 stars and it is 76% worse than other in category. OptumRx however was rated 1.7 stars and it is 53% greater than other in category.

GoodRx and OptumRx Rating Details

Customer service
1 (2 reviews)
1.2 (369 reviews)
Reviewer's quote

Insulin prices are ALL over $300.00, but Walmart has 3 insulin’s for $28.44!Please, listen to the ads and don’t fall for their hype and lies!There used to be truth in advertising, but it’s gone!It’s bad enough that our government officials take campaign funds from drug companies and the gun...

P A

...Evidently, Customer service means very little to them and/or OPTUM RX just does not care. It's sad that this company is so lackadaisical about its customers. AS I SAID BEFORE THEY JUST DON'T CARE!!!!!! and for this to happen to my husband or to anyone else is unacceptable...

PissedConsumer1762607
Discounts and Special Offers
1 (2 reviews)
1.3 (280 reviews)
Reviewer's quote

Obtained Good Rx coupons from internet for discount rates on Hepatitis "A" inoculation at HEB grocery pharmacy, Wallgreens pharmacy, CVS pharmacy and Kroger grocery pharmacy. None of these companies would honor the coupon and each verified through phone calls to their main offices that the coupon...

Niels C

...if I was not on a fixed income and needed the discounts I would go some place else. this company sucks! I need my insulin!!! it takes days to fix. response time sucks...

PissedConsumer1279459
Price Affordability
1 (2 reviews)
1.7 (272 reviews)
Reviewer's quote

No items

They can't get any of my medication right! I can take my prescription to CVS and get it with no problems for 3 months for a reasonable price. When they try to mail it to me the price quadruples and they expect me to pay it. I'm forced to us them and they raise the price..

PissedConsumer1470636

GoodRx and OptumRx Pros and Cons

Pros
No votes
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
Cons
  • That none of the advertised providers would honor the coupon
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

GoodRx and OptumRx Most Positive Reviews

Top rated reviews
No votes
5

Dominque was professiknal, awesome customer service.

GoodRx and OptumRx Most Critical Reviews

Lowest rated reviews
1

Insulin prices are ALL over $300.00, but Walmart has 3 insulin’s for $28.44!
Please, listen to the ads and don’t fall for...

1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

GoodRx and OptumRx Latest Reviews

Recent published reviews
1.3

Obtained Good Rx coupons from internet for discount rates on Hepatitis "A" inoculation at HEB grocery pharmacy, Wallgree...

Read all 2 reviews
1.9

These people are IDIOTS! I have been taking a certain med for over 2 years... Changed Doctors recently...

Read all 710 reviews

GoodRx and OptumRx Products and Services

Most reviewed product and services
  • Goodrx Coupon (1 review)
  • Optumrx Prescription Refill (266 reviews)
  • Optumrx Customer Care (73 reviews)
  • Optumrx Website (40 reviews)