PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goodman Manufacturing and Lennox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goodman Manufacturing
Lennox

Goodman Manufacturing and Lennox Overview

Total reviews
119
64
Company responses
0
0
Issues resolved
0
0

Goodman Manufacturing was first mentioned on PissedConsumer on Oct 30, 2009 and since then this brand received 119 reviews. It is 55 reviews more than Lennox received since Jun 17, 2010.

Goodman Manufacturing and Lennox Consumer Ratings

Rank
206 out of 2619 in Appliances and Electronics category
422 out of 2619 in Appliances and Electronics category
Product or Service Quality
184 in category
331 in category
Customer service
153 in category
259 in category
Price Affordability
179 in category
416 in category

According to consumer ratings and reviews, Goodman Manufacturing ranks 216 points higher in the Appliances and Electronics category than Lennox. People gave Goodman Manufacturing 1.7 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 389 points higher than the worst rated brand in this category. At the same time, Lennox was rated 1.1 stars for Product or Service Quality criterion in this category and it is 242 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Goodman Manufacturing has a higher rating than Lennox. Regarding Price Affordability criterion, consumers gave Goodman Manufacturing 2.8 stars and it is 69% greater than other in category. Lennox however was rated 1.2 stars and it is 72% worse than other in category.

Goodman Manufacturing and Lennox Rating Details

Product or Service Quality
1.7 (37 reviews)
1.1 (24 reviews)
Reviewer's quote

...GOODMANS idea of QUALITY is the warranty and they manufacture products of only the finest Quality. They provided the replacement coil but I had to pay for installation and refrigerant. That does not say much about their QUALITY!...

tom h

Each time I had the yearly maintenance service, something was wrong which has cost me hundreds of dollars. I just paid almost $400 to refill the coolant system this year and it only ran for one month. On top of that, I had the highest electric bill in over 20 years as the unit keeps running without...

Jean S
Customer service
1.7 (35 reviews)
1.3 (22 reviews)
Reviewer's quote

...As far as customer service, I just include this with the company as poor all the way round because of their warranty policy of just parts, and not taking into consideration an error on the side of the company of either design of engineering or quality of assembly. :angry:..

Ronne S

I call Lennox customer service, they did not admit the defect of their products and they refuse to give us any extended warranty options, even I explained the situation with our homebuilder. I believe that this company will be broken because they don't confident their product and don't provide good...

PissedConsumer1077415
Price Affordability
2.8 (31 reviews)
1.2 (16 reviews)
Reviewer's quote

So, you'll get a $50 or $100 part 'for free', and you'll have to pay out of your pocket over $1000 - half of the price of the unit or more, and there'n no promise that something won't break again in a week and you'll have to pay all over! So, better burn your money - at least you won't feel bad...

Michael E

Highs mid to upper 50s, lows in low 30s. My unit needs a new part under warranty. The installer has been trying since Monday to get the part approved for shipping. Lennox said they are shipping today. It will take 3 to 5 business days to receive part. The installer offered to pay expedited shipping...

Tina F

Goodman Manufacturing and Lennox Pros and Cons

Pros
  • Price
  • Goodman -
  • Cheap
  • Told it was the best
  • Professionalism
  • Opportunity to be heard
Cons
  • Customer service
  • Buyer beware
  • Do not stand by their products they sell
  • Warranty
  • Telephone residential support is atrocious fair warning
  • Poor products

Goodman Manufacturing and Lennox Most Positive Reviews

Top rated reviews
5

Funny, Consumers trash and bash one brand or another, and yet many of the brands on the market use the same type...

4.5

We purchased the XP25 along with the Variable Speed Air Handler.
The System seemed to work nicely and we opted to give...

Goodman Manufacturing and Lennox Most Critical Reviews

Lowest rated reviews
1

After furnace failed I had to pay $1,100 for replacement parts and labor (the cost of a new quality furnace without...

1

When my old heat pump went out on my house I decided to get the top of the line unit or so I thought. I got the...

Goodman Manufacturing and Lennox Latest Reviews

Recent published reviews
1

Brand new Goodman heat pump here in northern Florida in March of 2018. We do not live here from April thru September....

Read all 119 reviews
1

Highs mid to upper 50s, lows in low 30s. My unit needs a new part under warranty. The installer has been trying since...

Read all 64 reviews

Goodman Manufacturing and Lennox Products and Services

Most reviewed product and services
  • Goodman Manufacturing Air Conditioner (26 reviews)
  • Goodman Manufacturing Part Replacement (8 reviews)
  • Goodman Manufacturing Heat Pump (7 reviews)
  • Lennox Air Conditioner (20 reviews)
  • Lennox Furnace (6 reviews)
  • Lennox Xp25 Heat Pump (2 reviews)