PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harrahs and Golden Nugget as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harrahs
Golden Nugget

Harrahs and Golden Nugget Overview

Total reviews 285 105
Company responses 0 0
Issues resolved 1 1

Harrahs and Golden Nugget Consumer Ratings

Rank
75 out of 655 in Entertainment category
137 out of 1326 in Hotels and Resorts category
Customer service
62 in category
112 in category
Website
70 in category
120 in category
Price Affordability
72 in category
109 in category
Diversity of Products or Services
76 in category
84 in category

Harrahs and Golden Nugget Rating Details

Customer service
1.7 (140 reviews)
1.6 (53 reviews)
Reviewer's quote

I work in customer service & have I have an upper management position, so I was extremely upset with the service that was given to me and my husband. We chose this location for the after hours pool and it was the worst experience that I've had while staying at a hotel. The staff were rude and not...

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Other members of my group agreed her customer service skills needed some fine tuning. Everyone in my group handed me their newly issued membership cards where I in turn handed them back to the supervisor and letting her know we were no longer interested. We all headed back to the strip and...

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Website
2.4 (126 reviews)
2.4 (45 reviews)
Reviewer's quote

...The website needs work as well, for I couldnt check anything about my stay because the confirmation wouldnt register on there. Im very disappointed across the board..

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I have account with several online casinos due to Covid-19, its safer to play from home. Golden Nugget Is by far the worse one. I set up my account and use the checking option. They had no trouble accepting a deposit from my account but when it came time to withdrawal money, I got a run around....

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Price Affordability
2.3 (121 reviews)
2.4 (43 reviews)
Reviewer's quote

...I WAS ONLY ASKING FOR A REASONABLE PRICE OF A FEW HOURS. PLEASE CAN YOU HELP US WE ARE RETIRED AND A VETERAN. JOSEPH PUSATERI 847 466 7080..

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Ive seen several people on my travelers and Vegas group clubs getting credited , comped, or upgraded from other hotels to make up for these price drops. I do not think its right I am paying more than what others are now getting for less. Especially since a lot of places are closing events and...

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Diversity of Products or Services
2 (109 reviews)
2.5 (45 reviews)
Reviewer's quote

We questioned the front desk and they told us to go to the VIP card services and they would put the points on our card. After we stayed in line, the person behind the desk said that he could not put the points on the card because the house took that away from them. He told us to call the number on...

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we proceeded with our memorial services. After we completed our hat toss and returned to our bonfire provide to us by the restaurant a guest not affiliated with our party was sitting in our private area we politely informed her it was a private party and if she could leave. The young lady was not...

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Harrahs and Golden Nugget Pros and Cons

Pros
  • Housekeeping
  • Clean
  • Stacy was a great server
  • Clean every thing
  • One i remember finding wallet and giving back to casino
  • No pros this visit
Cons
  • Slot payouts
  • Over priced
  • Nasty rude help
  • Bad customer service
  • Attitude to welcome slot players
  • Treated like unwanted guest

Harrahs and Golden Nugget Most Positive Reviews

Top rated reviews
5

Just spent 3 free nights in Soco tower which was an awesome room with jacuzzi, refrig., and wide screen tv! Even...

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5

We were charged for a resturant on the 12th of July we did not eat at. During our stay we did not charge any thing to...

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5

Waiting for security responds 7 days suspended for telling them problem. I was haveing. And i got suspended. I...

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4.1

I feel very secure when I know Martin is on the floor he's always coming to check on us making sure that we are okay we...

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Harrahs and Golden Nugget Most Critical Reviews

Lowest rated reviews
1

Here's the cold hard truth - Harrahs sucks to being with but when you and the Indians in, well they're still pissed abou...

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1

Golden nugget online players watch when u are playing blackjack ...

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1

Worst place I have ever stay at! When we first got to the hotel there was a man trying to suicide him self and...

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1

After booking three rooms many months in advance with two other family members also booking rooms for a family reunion...

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Harrahs and Golden Nugget Latest Reviews

Recent published reviews
No votes

Priceline charged me for a Resort Fee and hotel also charged me a Resort Fee!
Contacted Priceline !!NO RESPONSE

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1.8

Reservations canceled that were made the day after Hurricane Laura hit since we are an essential business that is helpin...

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No votes

Was charged an additional resort fee from the hotel, after Priceline had charged me prior. Contacted Priceline was...

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1.4

I have account with several online casinos due to Covid-19, its safer to play from home. Golden Nugget Is by far the...

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Harrahs and Golden Nugget Products and Services

Most reviewed product and services
  • Harrahs Customer Care (33 reviews)
  • Harrahs Manager (24 reviews)
  • Harrahs Casino Game (15 reviews)
  • Golden Nugget Casino Game (17 reviews)
  • Golden Nugget Room (14 reviews)
  • Golden Nugget Customer Care (13 reviews)