PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and Goggles4u as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical
Goggles4u

Zenni Optical and Goggles4u Overview

Total reviews 66 46
Company responses 0 0
Issues resolved 2 0

Zenni Optical and Goggles4u Consumer Ratings

Rank
95 out of 503 in Medical Supplies and Equipment category
62 out of 503 in Medical Supplies and Equipment category
Customer service
109 in category
44 in category
Product or Service Quality
93 in category
52 in category
Reliability
103 in category
36 in category
Price Affordability
58 in category
27 in category

Zenni Optical and Goggles4u Rating Details

Customer service
1.3 (33 reviews)
2 (24 reviews)
Reviewer's quote

...afterwards despite my numerous queries to customer service they never returned my mssgs. exceptionally poor business..

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...Well clearly at this point I am really not happy and customer service was not really interested in trying to find out why any of this has happened or to try and compensate me. I had to demand a refund. Was told refund would take 2-3 days...

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Product or Service Quality
1.6 (32 reviews)
2 (22 reviews)
Reviewer's quote

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

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Ordered progressive lenses, unable to use due to poor quality lenses. After reviewing on there own site, received an apology e-mail, offering a free replacement agreed to this, now been asked to pay for my free replacement glasses, what a shower don’t use..

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Reliability
1.2 (29 reviews)
2.1 (19 reviews)
Reviewer's quote

Bought 3 pair of glasses, I cant see out of any of them. Return policy is ridiculous!

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I have ordered 5 times from goggles 4u, 4 for me and 1 for my wife we both use progressive lenses. takes eighteen days for arrival considering I broke my last pair and my replacement cost $22.50 instead of $350.00 shipping is not a big deal also I have called and spoke to them on the phone with no...

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Price Affordability
2.8 (28 reviews)
3.6 (17 reviews)
Reviewer's quote

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

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Its almost a month now my glasses still in production why take so long

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Zenni Optical and Goggles4u Pros and Cons

Pros
  • Prices
  • I liked that i had an option to order glasses online
  • Price
  • There custumer service
  • Wide variety of choices
  • Styles of the glasses
Cons
  • Terrible refund and repair policy
  • Poor product quality
  • Order not delivered as promised
  • Been ripped off
  • Say they shipped but clearly did not
  • Poor craftmanship

Zenni Optical and Goggles4u Most Positive Reviews

Top rated reviews
5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

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5

Hi i buy many glasses from internet every year through 4 or 5 different companies. but in october 2017 , i called...

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4.9

I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are...

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5

Love the glasses!! So cheap and good quality!!
Shipping was fast , very easy to deal with
I got the 2-4-10 deal
Really happ...

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Zenni Optical and Goggles4u Most Critical Reviews

Lowest rated reviews
1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

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1

I used Goggles4U live chat to ask if they ship to Thailand, but the question was too challenging for the chat person. T...

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1

I ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days....

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1

I bought on Feb 26/2014 from
www.goggles4u.com
My order states as follows:
Manufacturer Varilux by Ezzilor
Physio/short...

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Zenni Optical and Goggles4u Latest Reviews

Recent published reviews
No votes

My package was stolen or lost. I will like a credit and help to reorder my glasses as soon as possible.

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5

Its almost a month now my glasses still in production why take so long

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1

took literally 9 weeks to get my glasses. i was told i would b kept informed of progress of order. never 1ce did they...

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1

Paid £50 for one pair, 4 weeks later still nothing!

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Zenni Optical and Goggles4u Products and Services

Most reviewed product and services
  • Zenni Optical Eyeglasses (28 reviews)
  • Zenni Optical Sunglasses (5 reviews)
  • Zenni Optical Shipping Service (3 reviews)
  • Goggles4u Shipping Service (9 reviews)
  • Goggles4u Buy One Get One Free Deal (1 review)