PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GoDaddy and HostGator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GoDaddy
HostGator

GoDaddy and HostGator Overview

Total reviews 348 64
Company responses 0 0
Issues resolved 3 2

GoDaddy and HostGator Consumer Ratings

Rank
37 out of 174 in Hosting category
21 out of 174 in Hosting category
Customer service
19 in category
12 in category
Website
31 in category
19 in category
Exchange, Refund and Cancellation Policy
23 in category
11 in category
Diversity of Products or Services
25 in category
16 in category

GoDaddy and HostGator Rating Details

Customer service
1.2 (199 reviews)
1.4 (33 reviews)
Reviewer's quote

I don't believe I ever complained and I honestly believed that they had the best customer service I had ever seen. However, in the past year before covid and at the beginning of covid, I had a few changes of heart, and with the pandemic, everything changed. I no longer have clients or the time to...

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...(The customer service representative couldn't confirm that other answers would NOT work, but he did say that he had personally tried the specified three answers and found that they DID work. He was helpful. His company is garbage...

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Website
1.6 (178 reviews)
2.2 (35 reviews)
Reviewer's quote

...But the product their website builder, is just amazing even for a dummy or beginner, it's'sjust great. That's what is keeping them going and surviving..

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If you get randomly brute forced by someone, they will shut down your website and blame it on you (ignoring the fact that someone just tried to attack the website). Instead, they keep the website offline for many many many hours at a time claiming that took too many resources and you have to fix...

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Exchange, Refund and Cancellation Policy
1.2 (165 reviews)
1.8 (28 reviews)
Reviewer's quote

I'm requesting for a refund that you've charged last September 10, 2020, at even for the last year. I've already cancelled my product because the card I've charged is not mine. Can you refund thus asap..

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...How can you cancel a domain name and account but your auto renewal still gets charged? They will not give me a refund. Total ripoff artists..

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Diversity of Products or Services
1.8 (163 reviews)
2.3 (29 reviews)
Reviewer's quote

...I perched a domain on 29/06/2020 But still 2 June my domain is not a alive I face mega corruption issue by Godady onwer and agents They have so much cheap services Because they have bad rules and violate there onwn committed rules With client , Every person now time is money This company so much time wasted...

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...AND IF I would've clicked on the yes, I want help, I would've assumed it would be someone from Hostgator's team contacting me to talk about their services and NOT A GAZILLION CALLS FROM INDIA!!!!..

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GoDaddy and HostGator Pros and Cons

Pros
  • No like
  • Tech support
  • Available 24hrs7days
  • Price
  • Server reliability
  • Original setup
Cons
  • Poor customer service
  • Scammed me
  • Questionable ethics
  • Customer service
  • Worst customer support
  • Time wasted

GoDaddy and HostGator Most Positive Reviews

Top rated reviews
5

I have purchased so far around 20 domains from GoDaddy and been extremely happy... until I purchased a domain with .cn e...

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5

Hostgator one of the worst Customer support ! they misguide customers ... i request to hostgator i am not happy with...

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5

Actually I bought a domain last year . Domain is epda.in I forgot all the details about the account . Can you please...

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4

I ran into low disc space so I upgraded.
Since the upgrade nothing works.
I have logged about 8 different tickets to get t...

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GoDaddy and HostGator Most Critical Reviews

Lowest rated reviews
1

I ordered a economy shared hosting with GoDaddy, and now encountering a simple server issue which GoDaddy does not want...

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1

I have just spent 2 months educating myself on building a WordPress site and creating my blog that I was finally ready t...

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1

Oh God! what a terrible service and a way to extort money out of a customer.
i had purchased a VPS [Virtual Private Serv...

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1

email sent from websitewelcome.come, (no longer "accessible" any longer). Connected to SEO Hosting, a front for...

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GoDaddy and HostGator Latest Reviews

Recent published reviews
1

I wanted to sign up for hosting for my website. He suggested 80% off on hosting plan if I took three years term.
I agreed...

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1.1

About every month or so, we have an issue with their email service. Recipient email servers reject email from hostgator...

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1.3

Just last month I bought a new domain name and hosting service to go with it as well as an SSL certificate and an email...

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1

"Hey y'all there is a problem.... " again. down again

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GoDaddy and HostGator Products and Services

Most reviewed product and services
  • Godaddy Web Hosting (64 reviews)
  • Godaddy Domain Service (63 reviews)
  • Godaddy Technical Support (15 reviews)
  • Hostgator Web Hosting (30 reviews)
  • Hostgator Technical Support (6 reviews)