PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GoDaddy and HostGator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GoDaddy
HostGator

GoDaddy and HostGator Overview

Total reviews
311
59
Company responses
0
0
Issues resolved
2
1

GoDaddy was first mentioned on PissedConsumer on Jun 8, 2008 and since then this brand received 311 reviews. It is 252 reviews more than HostGator received since Jan 8, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with HostGator customer support team than with GoDaddy customer service.

GoDaddy and HostGator Consumer Ratings

Rank
33 out of 198 in Hosting category
22 out of 198 in Hosting category
Customer service
17 in category
10 in category
Website
27 in category
18 in category
Staff
18 in category
12 in category

According to consumer ratings and reviews, HostGator ranks 11 points higher in the Hosting category than GoDaddy. People gave GoDaddy 1.2 stars for Customer service criterion in Hosting category and it is 43 points higher than the worst rated brand in this category. At the same time, HostGator was rated 1.3 stars for Customer service criterion in this category and it is 50 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that HostGator has a higher rating than GoDaddy. Regarding Staff criterion, consumers gave GoDaddy 1.3 stars and it is 70% greater than other in category. HostGator however was rated 1.6 stars and it is 80% greater than other in category.

GoDaddy and HostGator Rating Details

Customer service
1.2 (172 reviews)
1.3 (30 reviews)
Reviewer's quote

This is another attempt from Godaddy to inflict small damages, with small irregularities that their customer service agents are completely unsuccessful in fixing. The last one dropped the line (accidentally?) and the next one came asking for the same information. Keeping me all that time online...

Marilia C

...(The customer service representative couldn't confirm that other answers would NOT work, but he did say that he had personally tried the specified three answers and found that they DID work. He was helpful. His company is garbage...

Edward C
Website
1.6 (159 reviews)
2.2 (32 reviews)
Reviewer's quote

I called GoDaddy when it turned out that I had selected a second website by accident. I called and told them that all I wanted was the one website and nothing else. A month later they billed me for $96 for some BS charge...

Bartosz

If you get randomly brute forced by someone, they will shut down your website and blame it on you (ignoring the fact that someone just tried to attack the website). Instead, they keep the website offline for many many many hours at a time claiming that took too many resources and you have to fix...

James H
Staff
1.3 (143 reviews)
1.6 (23 reviews)
Reviewer's quote

... who to talk to I made her aware that I am the corporate manager of one of the largest accountant firms on the east coast and in no way would I ever tell my staff to not give a client who is paying us for a service my first name in order for them to talk to me about their issues so that we can get them rectified. She then tells me it isn’t a policy SHE isn’t giving his name because I can look him up on Facebook !?? I understand this is 2019, but this is by far the stupidest excuse I ever h...

Larrima D

There staff lie, they are not trained. They don't explain that there will be no actual support for windows server hosting. They are just there to take your money and give you no support...

Radhika

GoDaddy and HostGator Pros and Cons

Pros
  • No like
  • Pricing
  • Less price domains
  • Price
  • Original setup
  • Start of the service
Cons
  • Poor customer service
  • Scammed me
  • Extremely unprofessional
  • Customer service
  • Worst customer support
  • Time wasted

GoDaddy and HostGator Most Positive Reviews

Top rated reviews
5

Actually I bought a domain last year . Domain is epda.in I forgot all the details about the account . Can you please...

5

Hostgator one of the worst Customer support ! they misguide customers ... i request to hostgator i am not happy with...

GoDaddy and HostGator Most Critical Reviews

Lowest rated reviews
1

I ordered a economy shared hosting with GoDaddy, and now encountering a simple server issue which GoDaddy does not want...

1

I have just spent 2 months educating myself on building a WordPress site and creating my blog that I was finally ready t...

GoDaddy and HostGator Latest Reviews

Recent published reviews
2.3

they went on a phishing expedition and found my cancelled account and did the auto renewal for $102,28. I refused to...

Read all 311 reviews
1.8

I bought a 3 year contract with these guys and renewed it once.
Their servers were attacked my site was erased and a viag...

Read all 59 reviews

GoDaddy and HostGator Products and Services

Most reviewed product and services
  • Godaddy Domain Service (62 reviews)
  • Godaddy Web Hosting (61 reviews)
  • Godaddy Customer Care (38 reviews)
  • Hostgator Web Hosting (27 reviews)
  • Hostgator Technical Support (6 reviews)
  • Hostgator Account (3 reviews)