PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GoBank and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GoBank
Pnc Bank

GoBank and Pnc Bank Overview

Total reviews
2209
583
Company responses
0
0
Issues resolved
4
0

GoBank was first mentioned on PissedConsumer on Jul 10, 2013 and since then this brand received 2209 reviews. It is 1626 reviews more than Pnc Bank received since Jul 19, 2008.

GoBank and Pnc Bank Consumer Ratings

Rank
98 out of 1027 in Banks category
83 out of 1027 in Banks category
Customer service
79 in category
83 in category
Website
109 in category
70 in category
Reliability
54 in category
69 in category

According to consumer ratings and reviews, Pnc Bank ranks 15 points higher in the Banks category than GoBank. People gave GoBank 1.3 stars for Customer service criterion in Banks category and it is 135 points higher than the worst rated brand in this category. At the same time, Pnc Bank was rated 1.3 stars for Customer service criterion in this category and it is 131 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Pnc Bank has a higher rating than GoBank. Regarding Reliability criterion, consumers gave GoBank 1.4 stars and it is 75% greater than other in category. Pnc Bank however was rated 1.3 stars and it is 68% greater than other in category.

GoBank and Pnc Bank Rating Details

Customer service
1.3 (989 reviews)
1.3 (192 reviews)
Reviewer's quote

...Customer service sucks, policy sucks, and I will never use or recommend them..

Marcia S

So sad where is the customer service and loyalty of years past it is sure not here except for “Two Banks that I know of”, however this is the way PNC does business today in the United States of America! 3: Second Issue is that our VISA card from PNC bank did not work on our vacation last week and...

Dialtonesr
Website
1.5 (912 reviews)
1.8 (144 reviews)
Reviewer's quote

but ge :wtf: t this on the website when trying to login if you cannot access either phone number or email that you signed up with it tells you to call the number on the back of the card but when you call the number on the back of the card they can't do anything seems a bit redundant doesn't it?...

Christopher R

...As soon as their website was able to take automatic payments I signed up. Yet I have recieved call after call from their collentions department. Today I just got a letter from them saying they did not recieve my May payment! It was debited from my checking account on May 1...

PissedConsumer852123
Reliability
1.4 (887 reviews)
1.3 (138 reviews)
Reviewer's quote

Gobank stole my money and refused a refund.

Vishnu

A motion failed to deliver the product and failed more than once and then suspended the portion of the service that they had provide but refuse to refund my money in the bank was a little help

PissedConsumer1731790

GoBank and Pnc Bank Pros and Cons

Pros
  • No fees
  • Free atms and no fees
  • No over draft
  • Customer service
  • Branch employees are friendly
  • Bank manager
Cons
  • Poor customer service
  • Fraudulent business practices
  • Vapid responses that never addressed the situation
  • Customer service
  • Difficult to work with
  • Unfair fee s

GoBank and Pnc Bank Most Positive Reviews

Top rated reviews
5

I lost my bank card and I would like a replacement.

5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

GoBank and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

GoBank and Pnc Bank Latest Reviews

Recent published reviews
1

Gobank stole my money and refused a refund.

Read all 2209 reviews
2.3

A motion failed to deliver the product and failed more than once and then suspended the portion of the service that...

Read all 583 reviews

GoBank and Pnc Bank Products and Services

Most reviewed product and services
  • Gobank Account (511 reviews)
  • Gobank Customer Care (262 reviews)
  • Gobank Card Activation (125 reviews)
  • Pnc Bank Mortgage (83 reviews)
  • Pnc Bank Account (76 reviews)
  • Pnc Bank Loan (54 reviews)