PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and GoBank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
GoBank

Netspend and GoBank Overview

Total reviews 2376 2711
Company responses 0 0
Issues resolved 17 5

Netspend and GoBank Consumer Ratings

Rank
45 out of 204 in Cards category
110 out of 740 in Banks category
Customer service
36 in category
90 in category
Website
28 in category
120 in category
Reliability
32 in category
65 in category
Product or Service Quality
35 in category
66 in category

Netspend and GoBank Rating Details

Customer service
1.3 (986 reviews)
1.3 (1167 reviews)
Reviewer's quote

...put a social number, which I do not have, I asked for my money to be returned and I lost the first check they sent me, then I tried months ago to contact a customer service agent and they don't help me, and I keep trying to get help and can never communicate, expect more from that...

Read full review

DONT ever use GOBANK they are the WORSE Customer Service, I have money in my account and cant get to it call center is in far east and dont help at all!!!!..

Read full review
Website
1.7 (964 reviews)
1.5 (1072 reviews)
Reviewer's quote

...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

Read full review

...You cannot do anything from the app or website and none of their emails are valid. The card is fine if you never ever have a problem or dispute. Otherwise you are completely screwed...

Read full review
Reliability
1.4 (918 reviews)
1.3 (1054 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

Read full review

They steal your deposits. I have three charges for the same hotel of $50 the hotel canceled out the charges and gave me a letter and I also screenshot it all of the pending deposits back from the hotel the following day the deposits disappeared from my transactions online on my GoBank account. I...

Read full review
Product or Service Quality
1.4 (900 reviews)
1.4 (1042 reviews)
Reviewer's quote

Recieved no satisfaction from automated customer service. No human contact was offered..

Read full review

...I called customer service and they kept telling me to change my email address. I did that and it did not work. After talking with customer service four times I gave up..

Read full review

Netspend and GoBank Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Ease of use
  • Unable to speak with supervisor
  • No fees
  • Easy to open account
Cons
  • Poor customer service
  • Zero on customer service
  • Blocked account
  • Poor customer service
  • No online customer service
  • Everything so far cannot reach human being on the phone

Netspend and GoBank Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

Read full review
5

I lost my bank card and I would like a replacement.

Read full review
5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

Read full review
5

When do I get my card please contact me at 8159083349

Read full review

Netspend and GoBank Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

Read full review
1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

Read full review
1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

Read full review
1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

Read full review

Netspend and GoBank Latest Reviews

Recent published reviews
No votes

My granddaughter has a check for 52.60 and she has never opened an account. I believe someone living in her other...

Read full review
1.5

Unable to access account cant get a agent on the phone cant verify through their automated system. They are absolutely...

Read full review
1

Netspend blocked my card where I could not use it , but they let a whole other entity take money from my card without...

Read full review
No votes

There is 2 transactions from Best buy.com i did not made and is high charge

Read full review

Netspend and GoBank Products and Services

Most reviewed product and services
  • Netspend Prepaid Card (390 reviews)
  • Netspend Account (389 reviews)
  • Netspend Customer Care (161 reviews)
  • Gobank Account (539 reviews)
  • Gobank Customer Care (277 reviews)
  • Gobank Debit Card (162 reviews)