PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and GoBank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
GoBank

Netspend and GoBank Overview

Total reviews
2142
2261
Company responses
0
0
Issues resolved
12
4

GoBank was first mentioned on PissedConsumer on Jul 10, 2013 and since then this brand received 2261 reviews. It is 119 reviews more than Netspend received since May 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Netspend customer support team than with GoBank customer service.

Netspend and GoBank Consumer Ratings

Rank
32 out of 358 in Cards category
100 out of 921 in Banks category
Customer service
32 in category
81 in category
Website
28 in category
109 in category
Reliability
28 in category
57 in category

Netspend and GoBank Rating Details

Customer service
1.3 (893 reviews)
1.3 (1002 reviews)
Reviewer's quote

...When I returned home, I called NetSpend customer service. I was asked to enter my card number. I entered the number which had been cancelled...

Brady B

...Customer Service refuses to help. Uber is too big of a company to be associated with such sham of a business. A lawsuit should be filed immediately...

FAITH B
Website
1.7 (881 reviews)
1.5 (924 reviews)
Reviewer's quote

...also the website says you need to pay $0. 50 to call and check the balance. I cant even call them to unlock my account because I don't have a phone..

PissedConsumer1710593

but ge :wtf: t this on the website when trying to login if you cannot access either phone number or email that you signed up with it tells you to call the number on the back of the card but when you call the number on the back of the card they can't do anything seems a bit redundant doesn't it?...

Christopher R
Reliability
1.4 (839 reviews)
1.4 (900 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953

I had fraud on my acct and requested a new card as well as dispute the transaction. I still haven't received my replacement card and no one seems to be able to help me access my funds a different way. Everyone over the phone only says I'm sorry but never tried to resolve my issue of accessing my...

Antonio H

Netspend and GoBank Pros and Cons

Pros
  • Direct deposit
  • Ease of use
  • Frustrating
  • No fees
  • Free atms and no fees
  • No over draft
Cons
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds
  • Poor customer service
  • Fraudulent business practices
  • Customer service

Netspend and GoBank Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

5

I lost my bank card and I would like a replacement.

Netspend and GoBank Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

Netspend and GoBank Latest Reviews

Recent published reviews

Seem to be Card misplace

Read all 2142 reviews

Setting up the account I got locked out

Read all 2261 reviews

Netspend and GoBank Products and Services

Most reviewed product and services
  • Netspend Account (382 reviews)
  • Netspend Prepaid Card (354 reviews)
  • Netspend Customer Care (150 reviews)
  • Gobank Account (518 reviews)
  • Gobank Customer Care (266 reviews)
  • Gobank Card Activation (125 reviews)