PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GoBank and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GoBank
1.5
Netspend
1.5
GoBank
Netspend

GoBank and Netspend Overview

Total reviews 2723 2452
Company responses 0 0
Issues resolved 8 17

GoBank and Netspend Consumer Ratings

Rank
118 out of 707 in Banks category
48 out of 190 in Cards category
Customer service
99 in category
38 in category
Website
127 in category
32 in category
Reliability
72 in category
35 in category
Product or Service Quality
77 in category
36 in category

GoBank and Netspend Rating Details

Customer service
1.3 (1185 reviews)
1.3 (1016 reviews)
Reviewer's quote

I use this account for direct deposit on my first deposit my account was blocked , spoke to customer service they were of no help whatsoever . If you value your money to not use this stupid thing..

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...00 and called this card's customer service and the guy said he was going to cancel the card because of an 'unauthorized' charge. I told him not cancel to cancel it and hung up the phone. The next day, I tried to buy something on Amazon...

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Website
1.5 (1097 reviews)
1.7 (996 reviews)
Reviewer's quote

I have been trying too active my new card and its telling me that my information is invalid and I tried the website and its not letting me go thru and I have put 220 on the card..

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...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Reliability
1.3 (1072 reviews)
1.4 (951 reviews)
Reviewer's quote

This online banking is very unprofessional. Customer service is the worse!! I called several times and they all just told me things so I could get off the phone. The last lady who I spoke with was very nasty and had an attitude. The process for activating your account is ridiculously long! I...

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But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Product or Service Quality
1.4 (1063 reviews)
1.4 (931 reviews)
Reviewer's quote

I'm hated because I can't get my card activated I need help if you guys could just do it over the phone I need to talk to a service representative I want to talk to a real life person my recommendations have a real life person not a computer..

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...NetSpend close the account well now the IRS sent the second stimulus check directory to that account that has been closed I have emailed NetSpend customer service I've even email the president of NetSpend I even emailed the bank that NetSpend is covered by I have not heard from any of them so I don't know how to get my money I don't know anything let's spend won't even let me log into the account it tells me that's something went wrong I need to call customer...

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GoBank and Netspend Pros and Cons

Pros
  • Unable to speak with supervisor
  • Fraudulent bank
  • Easy to open account
  • Direct deposit
  • Frustrating
  • Temporary convenience of having a card to use
Cons
  • Poor customer service
  • No online customer service
  • Everything so far cannot reach human being on the phone
  • Poor customer service
  • Zero on customer service
  • Blocked account

GoBank and Netspend Most Positive Reviews

Top rated reviews
5

I lost my bank card and I would like a replacement.

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5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

When do I get my card please contact me at 815908****

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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GoBank and Netspend Most Critical Reviews

Lowest rated reviews
1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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GoBank and Netspend Latest Reviews

Recent published reviews
2

Customer service is poor. Hung up on me. I needed documents

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1

Bought the TRANSACT 711 NETSPEND pre-loadable card.
Bought the card for $5.95.
Every time you re-load the card, it's a $4....

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1

I use this account for direct deposit on my first deposit my account was blocked , spoke to customer service they were...

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1

StNet-spend closed my account today with over 5000 in my account. Ive had this account since 2009 and recently became...

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GoBank and Netspend Products and Services

Most reviewed product and services
  • Gobank Debit Card (163 reviews)
  • Gobank Card Activation (125 reviews)
  • Gobank Prepaid Card (100 reviews)
  • Netspend Prepaid Card (397 reviews)
  • Netspend Deposit (125 reviews)
  • Netspend Prepaid Card Activation (109 reviews)