PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GoBank and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GoBank
Netspend

GoBank and Netspend Overview

Total reviews 2710 2375
Company responses 0 0
Issues resolved 5 17

GoBank and Netspend Consumer Ratings

Rank
110 out of 740 in Banks category
45 out of 204 in Cards category
Customer service
91 in category
37 in category
Website
121 in category
28 in category
Reliability
65 in category
33 in category
Product or Service Quality
67 in category
36 in category

GoBank and Netspend Rating Details

Customer service
1.3 (1167 reviews)
1.3 (986 reviews)
Reviewer's quote

DONT ever use GOBANK they are the WORSE Customer Service, I have money in my account and cant get to it call center is in far east and dont help at all!!!!..

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...put a social number, which I do not have, I asked for my money to be returned and I lost the first check they sent me, then I tried months ago to contact a customer service agent and they don't help me, and I keep trying to get help and can never communicate, expect more from that...

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Website
1.5 (1072 reviews)
1.7 (964 reviews)
Reviewer's quote

...You cannot do anything from the app or website and none of their emails are valid. The card is fine if you never ever have a problem or dispute. Otherwise you are completely screwed...

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...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Reliability
1.3 (1054 reviews)
1.4 (918 reviews)
Reviewer's quote

They steal your deposits. I have three charges for the same hotel of $50 the hotel canceled out the charges and gave me a letter and I also screenshot it all of the pending deposits back from the hotel the following day the deposits disappeared from my transactions online on my GoBank account. I...

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But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Product or Service Quality
1.4 (1042 reviews)
1.4 (900 reviews)
Reviewer's quote

...I called customer service and they kept telling me to change my email address. I did that and it did not work. After talking with customer service four times I gave up..

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Recieved no satisfaction from automated customer service. No human contact was offered..

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GoBank and Netspend Pros and Cons

Pros
  • Unable to speak with supervisor
  • No fees
  • Easy to open account
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Poor customer service
  • No online customer service
  • Everything so far cannot reach human being on the phone
  • Poor customer service
  • Zero on customer service
  • Blocked account

GoBank and Netspend Most Positive Reviews

Top rated reviews
5

I lost my bank card and I would like a replacement.

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5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

When do I get my card please contact me at 8159083349

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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GoBank and Netspend Most Critical Reviews

Lowest rated reviews
1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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GoBank and Netspend Latest Reviews

Recent published reviews
No votes

There is 2 transactions from Best buy.com i did not made and is high charge

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1

Netspend blocked my card where I could not use it , but they let a whole other entity take money from my card without...

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1

Got a card to my address with someone else's name on it. It took five calls to get somebody that could understand me....

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1

I bought a card at Walmart to make purchases online and I could never activate it because I am a tourist and had to put...

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GoBank and Netspend Products and Services

Most reviewed product and services
  • Gobank Account (539 reviews)
  • Gobank Customer Care (277 reviews)
  • Gobank Debit Card (162 reviews)
  • Netspend Prepaid Card (390 reviews)
  • Netspend Account (389 reviews)
  • Netspend Customer Care (161 reviews)