PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goauto Insurance and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goauto Insurance
State Farm Insurance

Goauto Insurance and State Farm Insurance Overview

Total reviews
156
1119
Company responses
0
0
Issues resolved
0
8

State Farm Insurance was first mentioned on PissedConsumer on Apr 24, 2008 and since then this brand received 1119 reviews. It is 963 reviews more than Goauto Insurance received since Jun 22, 2011.

Goauto Insurance and State Farm Insurance Consumer Ratings

Rank
79 out of 1481 in Insurance category
151 out of 1481 in Insurance category
Customer service
57 in category
156 in category
Price Affordability
83 in category
190 in category
Website
73 in category
112 in category

According to consumer ratings and reviews, Goauto Insurance ranks 72 points higher in the Insurance category than State Farm Insurance. People gave Goauto Insurance 1.8 stars for Customer service criterion in Insurance category and it is 396 points higher than the worst rated brand in this category. At the same time, State Farm Insurance was rated 1.2 stars for Customer service criterion in this category and it is 297 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Goauto Insurance has a higher rating than State Farm Insurance. Regarding Website criterion, consumers gave Goauto Insurance 2 stars and it is 84% greater than other in category. State Farm Insurance however was rated 1.9 stars and it is 75% greater than other in category.

Goauto Insurance and State Farm Insurance Rating Details

Customer service
1.8 (46 reviews)
1.2 (346 reviews)
Reviewer's quote

The lack of your concern and response as a professional insurance adjuster for “GoAuto” is concerning and shows you are not a professional in the customer service industry, as you said in our conversation over the phone. I would highly recommend anyone not deal with Angela Whittke, as she has...

Bryan J

...They have the worst customer service I have ever experienced with any company I have dealt with and they flat out lie..

DONNA M
Price Affordability
2.2 (43 reviews)
1.6 (236 reviews)
Reviewer's quote

I had to call because I was owed a refund..Twice I have called and the lady that answers the phone at the front desk wants to argue with me about what I see on my end..Its seems her stories have holes in them and she is unorganized. Attached is what I saw on my end..And they stated no credit..This...

Treyanna B

004 million miles The difference in price of this car at 100,000 miles and 200,000 miles would only be $1,250 if mileage is really worth 1. 25 cents, My complaint to the insurance department was the car did not cost $3,750, it won't drive 2. 004 million miles and the difference in value of this car...

Jamir
Website
2 (40 reviews)
1.9 (267 reviews)
Reviewer's quote

You website will never let me log in why is this so?..

Madissen

But when you need to file a claim they send you to the stateFarm website and special team21 who are trained to give excuses and not pay claims. I have yet to get paid for a rear hit on 7/3/19 from a state farm insured SUV. State Farm has refused to send their adjuster and will not accept the...

Ariza

Goauto Insurance and State Farm Insurance Pros and Cons

Pros
  • Affordable
  • Low cost
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Way they handle claims
  • Way they hadled the claim
  • Customer service
  • Inability to resolve claim
  • Really bad service

Goauto Insurance and State Farm Insurance Most Positive Reviews

Top rated reviews
5

To go auto is looking into a pass policy I had when my kids where in my household my son is incarcerated and have not...

5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

Goauto Insurance and State Farm Insurance Most Critical Reviews

Lowest rated reviews
1

Bad Customer Service they canceled my insurance without any notification.

1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

Goauto Insurance and State Farm Insurance Latest Reviews

Recent published reviews

The office is closed my payment is due and I cant created a account to pay the bill online

Read all 156 reviews
1

Company doesnt have a designated customer service team to assist customer beyond escalation

Read all 1119 reviews

Goauto Insurance and State Farm Insurance Products and Services

Most reviewed product and services
  • Goauto Insurance Auto Insurance (42 reviews)
  • Goauto Insurance Customer Care (18 reviews)
  • Goauto Insurance Website (6 reviews)
  • State Farm Insurance Auto Insurance (229 reviews)
  • State Farm Insurance Claim (208 reviews)
  • State Farm Insurance Homeowners Insurance (101 reviews)