PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goauto Insurance and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goauto Insurance
Progressive Insurance

Goauto Insurance and Progressive Insurance Overview

Total reviews
167
1001
Company responses
0
1
Issues resolved
0
3

Goauto Insurance and Progressive Insurance Consumer Ratings

Rank
84 out of 1068 in Insurance category
155 out of 1068 in Insurance category
Customer service
68 in category
119 in category
Price Affordability
85 in category
178 in category
Website
71 in category
124 in category
Product or Service Quality
43 in category
118 in category

Goauto Insurance and Progressive Insurance Rating Details

Customer service
1.8 (50 reviews)
1.4 (411 reviews)
Reviewer's quote

...I have been in customer service for years and if I had a customer ask for a return call or text I would respond. I did not want to have to post this but dont want anyone else get treated like this. All i was wanting is to get my car fixed 1700 was the quote..

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...Spoke with customer service and they were rude and argumentative, not willing to help at all. Maybe they should think about putting more money into customer service than into their advertising budget..

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Price Affordability
2.1 (44 reviews)
1.7 (313 reviews)
Reviewer's quote

I have 2 vehicles registered under go auto insurance. My keys and vehicle were stolen from my home and damaged. I called the police and made a report and also pressed charges on the person who did this. I even sent the police and go auto the text messages upon their request from the person who...

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price keeps going up , they are over charging and they are not for helping people only interested in more money,, never seen policy change in price as much as they do at progressive..

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Website
2 (40 reviews)
1.8 (338 reviews)
Reviewer's quote

You website will never let me log in why is this so?..

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ALL from your website thinking how wonderful to bundle everything but now on my auto renewal I'm uprated to $200 because in CA it has to be underwritten by you specifically. How does your customer have control over this if they are writing it through YOU, YOUR website!! And it has to be another...

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Product or Service Quality
2 (40 reviews)
1.4 (374 reviews)
Reviewer's quote

... whole time for my accident I was able to receive more information about my accident then my own insurance adjuster this is just uncalled for they need better service and need to fight for the people that pay the insurance faithful for the past two year to them I am just done with the whole company never again....

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I told him I was happy to send him the write up from the dealership even though I was there when the service advisor from the dealership spoke to him about the SAME information. He said if he knew what was wrong with it then he could speak with his supervisor and review the claim again. I sent over...

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Goauto Insurance and Progressive Insurance Pros and Cons

Pros
  • Affordable
  • Low cost
  • Resonable pricing
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
Cons
  • Way they handle claims
  • Way they hadled the claim
  • Failed to say i was being charged a dollar to check my card
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

Goauto Insurance and Progressive Insurance Most Positive Reviews

Top rated reviews
5

To go auto is looking into a pass policy I had when my kids where in my household my son is incarcerated and have not...

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5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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5

All that I remember that happen is the caution lights from the bridge went from green to Yellow I was already passed it...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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Goauto Insurance and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

Bad Customer Service they canceled my insurance without any notification.

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1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

I needed to.cancel my.home insurance and update address on my auto insurance and left 3 messages at the GoInsurance...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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Goauto Insurance and Progressive Insurance Latest Reviews

Recent published reviews
1

a couple of months ago I was thinking about changing insurance companies and this was one I was thinking about going...

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No votes

I would like to get another quote

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1

a couple months ago I was going to switch my insurance companies and Go Auto was one I was thinking about going with...

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1.5

I was with them for 10 yrs. That means emerald level. They try to screw you just like other insurance company. the only...

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Goauto Insurance and Progressive Insurance Products and Services

Most reviewed product and services
  • Goauto Insurance Auto Insurance (44 reviews)
  • Goauto Insurance Customer Care (19 reviews)
  • Goauto Insurance Website (7 reviews)
  • Progressive Insurance Auto Insurance (224 reviews)
  • Progressive Insurance Commercial (159 reviews)
  • Progressive Insurance Auto Claim (141 reviews)