GNC vs Vitamin Shoppe: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GNC and Vitamin Shoppe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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GNC

1.9

Vitamin Shoppe

2.0

GNC

Vitamin Shoppe

GNC and Vitamin Shoppe Overview

Total reviews

399

Company responses

Issues resolved

GNC was first mentioned on PissedConsumer on Apr 25, 2008 and since then this brand received 399 reviews. It is 330 reviews more than Vitamin Shoppe received since Dec 29, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vitamin Shoppe customer support team than with GNC customer service.

GNC and Vitamin Shoppe Consumer Ratings

Rank

37 out of 374 in Weight Loss, Diets and Training category

70 out of 772 in Pharmacy category

Customer service

41 in category

61 in category

Staff

36 in category

47 in category

Price Affordability

44 in category

68 in category

GNC and Vitamin Shoppe Rating Details

Customer service

1.4 (115 reviews)

1.6 (36 reviews)

Reviewer's quote

For two months I’ve been calling customer service and going into the store. The first time they said they were out of the pro boxes but they would give me $10 in points for the inconvenience (The salesman said the box was worth $50) I called a week later to see if they had the boxes in they said...

Sandy C

...Terrible service, you cancel my order with notification because you are out of it?? That’s not very good service at all to not update the customer about these findings..

Kimiko

Staff

1.7 (113 reviews)

2 (31 reviews)

Reviewer's quote

...GNC staff convinced me to get GNC PRO membership. I first refused but he kept saying all good things with 100% satisfaction guarantee. I finally agreed and paid $39...

PissedConsumer1090508

Stores do not want the staff know the products. no help...

PissedConsumer1234026

Price Affordability

1.9 (91 reviews)

2.4 (28 reviews)

Reviewer's quote

They also lied and told me I was supposed to be able to get up to 6 GNC pro days that would give me a price discount plus points toward future purchases and that I would be able to pick the days to do this only to then have them switch things up and change it to 4 days a year that only they get to...

David M

I went over to buy several items and wanted a price match on a multiple vitamin. I was told they'd have to compute in the shipping cost that Vitacost would've charged! Are you kidding? What about the $2. 50 transit fare I paid to get to their store on Ashland Avenue in Chicago This isn't the terms...

Brent I

GNC and Vitamin Shoppe Pros and Cons

Pros

Staff in kernersville
No way
Nc office

Price
Staff at store
Buy one get one half off deal

Cons

Customer service
Lied to
Way i was treated

Unethical practices
Poor customer service
Customer service the price also was rather high

GNC and Vitamin Shoppe Most Positive Reviews

Top rated reviews

I think your post is narrow minded. I have worked for GNC for three years now as a PT sales associate due to me trying...

Recently went to your Wellington, fl. location and received help from Nancy Bernstein & Ron Bissing. They were very...

GNC and Vitamin Shoppe Most Critical Reviews

Lowest rated reviews

GNC is the worst company I have ever worked for. They only hire people with a high school education to pose as "health/s...

Ordered two items over a week ago on the phone, was assured they were in stock. I questioned the representative and...

GNC and Vitamin Shoppe Latest Reviews

Recent published reviews

1.1

I paid $39.99 for the pro access in January 2019 I should have received two boxes by now and I’ve received none. For...

Read all 399 reviews

Today,on October 23 I had the worst experience buying at my favorite Vitamin Shoppe store # 453,Overland Park, 11821...

Read all 69 reviews

GNC and Vitamin Shoppe Products and Services

Most reviewed product and services

Gnc Manager (40 reviews)
Gnc Customer Care (36 reviews)
Gnc Supplement (23 reviews)

Vitamin Shoppe Customer Care (27 reviews)
Vitamin Shoppe Shipping Service (10 reviews)
Vitamin Shoppe Vitamins (2 reviews)

How would you compare GNC vs Vitamin Shoppe?

Customer service

Product or Service Quality

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Share your opinion

Anonymous Matt Adams Mar 18, 2018 #1448344

Vitamin Shoppe in Rockwall Texas sucks. No one knows anything or helps you.

Store is dirty and Out Of Order along with the employees. Store opens late.

0 0

Anonymous Joe from 24 hour fitness Sep 01, 2017 #1365540

I LIKE GNC OR WAL MART Vitamin Shoppe has no service.

0 0

Anonymous Doris Sep 01, 2017 #1365539

Vitamin Shoppe has a bad turnover. The District Manager hires people who could care less.

GNC is more helpful. We have both stores in Rockwall Texas and I go to GNC.

Vitamin Shoppe is very disorganized and dusty with old products still on the shelf. Doris (Rockwall)

0 0

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