PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GNC and Vitamin Shoppe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GNC
Vitamin Shoppe

GNC and Vitamin Shoppe Overview

Total reviews 424 81
Company responses 0 0
Issues resolved 1 2

GNC and Vitamin Shoppe Consumer Ratings

Rank
46 out of 318 in Weight Loss, Diets and Training category
79 out of 556 in Pharmacy category
Customer service
46 in category
59 in category
Price Affordability
51 in category
61 in category
Product or Service Quality
40 in category
44 in category
Website
37 in category
54 in category

GNC and Vitamin Shoppe Rating Details

Customer service
1.4 (132 reviews)
1.7 (41 reviews)
Reviewer's quote

...I have called the customer service line for three days and spent more than an hour each time without reaching anyone. I also sent three emails without any response. Just wanted to let them know the order was not received..

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...She has no customer service skillset. She lacks the ability to engage. She looks like she just crawled out of bed evertime i enter store and i have no idea why she is leading a team...

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Price Affordability
2 (105 reviews)
2.6 (31 reviews)
Reviewer's quote

...The Greed is real!!! When I spoke up about the cost they said oh we honor other stores price..

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I went over to buy several items and wanted a price match on a multiple vitamin. I was told they'd have to compute in the shipping cost that Vitacost would've charged! Are you kidding? What about the $2. 50 transit fare I paid to get to their store on Ashland Avenue in Chicago This isn't the terms...

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Product or Service Quality
1.9 (103 reviews)
2.2 (30 reviews)
Reviewer's quote

Ivan was extremely rude to me on April 5th when a few days prior he would not return a product that I purchased because I did not have a receipt. So when I returned on the April 5th with the receipt he still would not return the product and got extremely rude with me. Ive been coming to GNC all...

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...Terrible service, you cancel my order with notification because you are out of it?? That’s not very good service at all to not update the customer about these findings..

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Website
2.1 (102 reviews)
2.6 (31 reviews)
Reviewer's quote

...et me cancel pro membership, and somehow they put stuff on auto order that I have never bought and won't let me cancel that so every month I have to go to the website of a company I don't want to do business with anymore and cancel an order I never placed. Their products are also under dosed and sometimes don't even contain the substances they ...

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...would just pay for employees shirts for them to where them to work but they don't employees have to pay for their own shirts and they aren't cheap from this website, no employee discounts either. I think Vitaminshoppe should switch companies that they get their uniforms...

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GNC and Vitamin Shoppe Pros and Cons

Pros
  • No way
  • No returns
  • Great choice of products
  • Price
  • Staff at store
  • Nice store
Cons
  • Customer service
  • Lied to
  • Being disregarded
  • Unethical practices
  • Poor customer service
  • Customer service the price also was rather high

GNC and Vitamin Shoppe Most Positive Reviews

Top rated reviews
5

I think your post is narrow minded. I have worked for GNC for three years now as a PT sales associate due to me trying...

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5

Recently went to your Wellington, fl. location and received help from Nancy Bernstein & Ron Bissing. They were very...

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5

I am a GNC employee and couldn't disagree more. For the record, I am not an RSD or SSM or anyone from corporate. I have...

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5

I called to update my address and phone number.
The lady that updated this info for me was professional and personable!

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GNC and Vitamin Shoppe Most Critical Reviews

Lowest rated reviews
1

GNC is the worst company I have ever worked for. They only hire people with a high school education to pose as "health/s...

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1

Ordered two items over a week ago on the phone, was assured they were in stock. I questioned the representative and...

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1

I ordered a Fitbit One on 11/30/2014 at around 10AM priced at $9.99 from GNC.com. I received an order confirmation...

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1

I was just at the vitamin shoppe in San Francisco. The clerk did not know wbat coq10 was or where it should be in the...

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GNC and Vitamin Shoppe Latest Reviews

Recent published reviews
No votes

I have order a protien drinks from GNC, Order Number: 200003****66 0n 10/9/2020. Once you started the order, your web me...

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No votes

Tracked order, says shipped, never recd

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1

I bought one mega men 50 plus
I took it at lunch did not suit then next I tried it after dinner again problem
After your t...

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4.2

The Mask Mandate is against my rights!

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GNC and Vitamin Shoppe Products and Services

Most reviewed product and services
  • Gnc Manager (40 reviews)
  • Gnc Supplement (25 reviews)
  • Gnc Pro Access Membership (15 reviews)
  • Vitamin Shoppe Shipping Service (11 reviews)
  • Vitamin Shoppe Vitamins (3 reviews)
  • Vitamin Shoppe Coupon (1 review)