PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitacost and GNC as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vitacost
GNC

Vitacost and GNC Overview

Total reviews
86
412
Company responses
0
0
Issues resolved
0
1

Vitacost and GNC Consumer Ratings

Rank
37 out of 526 in Pharmacy category
42 out of 296 in Weight Loss, Diets and Training category
Customer service
37 in category
44 in category
Product or Service Quality
22 in category
39 in category
Website
27 in category
34 in category
Price Affordability
23 in category
47 in category

Vitacost and GNC Rating Details

Customer service
2.5 (34 reviews)
1.4 (124 reviews)
Reviewer's quote

...Poor customer service! I am not a happy camper because of all the grief and problems I had to endure because Vitacost failed to deliver all of my original order. I don't plan to make any more purchases from Vitacost because of these problems..

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...I have called the customer service line for three days and spent more than an hour each time without reaching anyone. I also sent three emails without any response. Just wanted to let them know the order was not received..

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Product or Service Quality
3.4 (25 reviews)
1.8 (97 reviews)
Reviewer's quote

Phone numbers would not work oh, so there was no interaction with customer service..

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Ivan was extremely rude to me on April 5th when a few days prior he would not return a product that I purchased because I did not have a receipt. So when I returned on the April 5th with the receipt he still would not return the product and got extremely rude with me. Ive been coming to GNC all...

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Website
3.5 (23 reviews)
2.2 (94 reviews)
Reviewer's quote

As of 11:00 am on March 24, the website could not find the order when the order number and zip code were entered in the order search page. Called to cancel and go to a store when we are all supposed to stay home, and I am in a vulnerable group. The phone rep showed absolutely no concern and offered...

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...et me cancel pro membership, and somehow they put stuff on auto order that I have never bought and won't let me cancel that so every month I have to go to the website of a company I don't want to do business with anymore and cancel an order I never placed. Their products are also under dosed and sometimes don't even contain the substances they ...

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Price Affordability
3.7 (20 reviews)
1.9 (98 reviews)
Reviewer's quote

I did not talk to anyone I just want to know if the other 2 items are coming that I paid for. Very strange way to handle customer service.

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...The Greed is real!!! When I spoke up about the cost they said oh we honor other stores price..

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Vitacost and GNC Pros and Cons

Pros
  • Prices are good
  • Have good discounts
  • Receiving my product quickly
  • No way
  • Great choice of products
  • Staff in kernersville
Cons
  • Several times now they have not called me back
  • Pulls money from account but no order goes through
  • Management is cold
  • Customer service
  • Lied to
  • Employee work ethic

Vitacost and GNC Most Positive Reviews

Top rated reviews
5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

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5

I think your post is narrow minded. I have worked for GNC for three years now as a PT sales associate due to me trying...

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5

My recent order (# 19556654) was left in a common postal area at our gated community. My neighbor found it and brought i...

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5

I am a GNC employee and couldn't disagree more. For the record, I am not an RSD or SSM or anyone from corporate. I have...

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Vitacost and GNC Most Critical Reviews

Lowest rated reviews
1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

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1

GNC is the worst company I have ever worked for. They only hire people with a high school education to pose as "health/s...

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1

I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't rec...

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1

I ordered a Fitbit One on 11/30/2014 at around 10AM priced at $9.99 from GNC.com. I received an order confirmation...

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Vitacost and GNC Latest Reviews

Recent published reviews
5

I did not talk to anyone I just want to know if the other 2 items are coming that I paid for. Very strange way to...

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1

I was buy a creatine then i opened it and scretch the card and send to gnc mobile nomber and no response from gnc

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No votes

Please remove my name off your list.
I do not want to be in your video. As I have no time and not interested.
Thank you fo...

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No votes

I want to add my direct deposit account number and routing number to payroll

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Vitacost and GNC Products and Services

Most reviewed product and services
  • Vitacost Shipping Service (10 reviews)
  • Vitacost Customer Care (7 reviews)
  • Vitacost Website (3 reviews)
  • Gnc Manager (40 reviews)
  • Gnc Customer Care (37 reviews)
  • Gnc Supplement (25 reviews)