PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitacost and GNC as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vitacost
GNC

Vitacost and GNC Overview

Total reviews
56
399
Company responses
0
0
Issues resolved
0
1

GNC was first mentioned on PissedConsumer on Apr 25, 2008 and since then this brand received 399 reviews. It is 343 reviews more than Vitacost received since Mar 23, 2011.

Vitacost and GNC Consumer Ratings

Rank
22 out of 774 in Pharmacy category
37 out of 374 in Weight Loss, Diets and Training category
Customer service
33 in category
41 in category
Product or Service Quality
21 in category
37 in category
Website
24 in category
33 in category

Vitacost and GNC Rating Details

Customer service
2.6 (22 reviews)
1.4 (115 reviews)
Reviewer's quote

The Customer Service agent from VC Kenielle stated that I as a customer should never have push the purchase button if not certain about order! I again explain I did not click any button/s except for those Tina at Vitacost told me to press! I even voiced my concern about any possible charges being...

Bonnie J

For two months I’ve been calling customer service and going into the store. The first time they said they were out of the pro boxes but they would give me $10 in points for the inconvenience (The salesman said the box was worth $50) I called a week later to see if they had the boxes in they said...

Sandy C
Product or Service Quality
3.4 (17 reviews)
1.9 (89 reviews)
Reviewer's quote

I tried placing the same order twice with them online and through their app. All I got was error messages, and they kept pulling money from my account a total of 4 times! I had pending charges, still no order number or completed order!! I had to wait 5 days for the charges to drop off my bank...

Kelly M

...Based on that policy, the consumers lose significant number of days to review the product and decide to keep or return. Moreover, they insist that is consumer's responsibility to check the item in time and file the return. After that, they have no responsibility at all...

Brandon L
Website
3.4 (17 reviews)
2.3 (88 reviews)
Reviewer's quote

...The website is easy to navigate, and I am sent % off coupons regularly. I have had no issues with Vitacost that have not been resolved promptly and to my satisfaction. I’m happy with them and I’m glad that they carry my hard to find product...

PissedConsumer1199671

...et me cancel pro membership, and somehow they put stuff on auto order that I have never bought and won't let me cancel that so every month I have to go to the website of a company I don't want to do business with anymore and cancel an order I never placed. Their products are also under dosed and sometimes don't even contain the substances they ...

PissedConsumer1569441

Vitacost and GNC Pros and Cons

Pros
  • Prices are good
  • Have good discounts
  • Receiving my product quickly
  • Staff in kernersville
  • No way
  • Nc office
Cons
  • Pulls money from account but no order goes through
  • Management is cold
  • Customer service responses
  • Customer service
  • Lied to
  • Way i was treated

Vitacost and GNC Most Positive Reviews

Top rated reviews
5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

5

I think your post is narrow minded. I have worked for GNC for three years now as a PT sales associate due to me trying...

Vitacost and GNC Most Critical Reviews

Lowest rated reviews
1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

1

GNC is the worst company I have ever worked for. They only hire people with a high school education to pose as "health/s...

Vitacost and GNC Latest Reviews

Recent published reviews
3.8

On Thursday September 26,2019 I placed items in my Vitacost cart online to purchase, then called Vitacost to talk me...

Read all 56 reviews
1.1

I paid $39.99 for the pro access in January 2019 I should have received two boxes by now and I’ve received none. For...

Read all 399 reviews

Vitacost and GNC Products and Services

Most reviewed product and services
  • Vitacost Shipping Service (8 reviews)
  • Vitacost Website (2 reviews)
  • Vitacost Manager (1 review)
  • Gnc Manager (40 reviews)
  • Gnc Customer Care (36 reviews)
  • Gnc Supplement (23 reviews)