PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GNC and Vitacost as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GNC
Vitacost

GNC and Vitacost Overview

Total reviews
417
103
Company responses
0
0
Issues resolved
1
0

GNC and Vitacost Consumer Ratings

Rank
44 out of 301 in Weight Loss, Diets and Training category
33 out of 539 in Pharmacy category
Customer service
47 in category
34 in category
Price Affordability
51 in category
24 in category
Product or Service Quality
41 in category
23 in category
Website
39 in category
26 in category

GNC and Vitacost Rating Details

Customer service
1.4 (128 reviews)
2.8 (42 reviews)
Reviewer's quote

...I have called the customer service line for three days and spent more than an hour each time without reaching anyone. I also sent three emails without any response. Just wanted to let them know the order was not received..

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They have good products and prices and good customer service. We'd be very happy with them except for the fact that once they get your email address, they send MASSIVE numbers of emails to you. Sometimes more than one a day...

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Price Affordability
2 (102 reviews)
3.7 (30 reviews)
Reviewer's quote

...The Greed is real!!! When I spoke up about the cost they said oh we honor other stores price..

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can not cancel even after 10 minutes of placing order

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Product or Service Quality
1.9 (101 reviews)
3.4 (32 reviews)
Reviewer's quote

Ivan was extremely rude to me on April 5th when a few days prior he would not return a product that I purchased because I did not have a receipt. So when I returned on the April 5th with the receipt he still would not return the product and got extremely rude with me. Ive been coming to GNC all...

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goNO service, hung up on, customer 'service' person with such a poor speaking accent , almost incomprehensible. I call back, no answer. Phone on hold then ringing with no music or anything...

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Website
2.2 (99 reviews)
3.6 (28 reviews)
Reviewer's quote

...et me cancel pro membership, and somehow they put stuff on auto order that I have never bought and won't let me cancel that so every month I have to go to the website of a company I don't want to do business with anymore and cancel an order I never placed. Their products are also under dosed and sometimes don't even contain the substances they ...

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...Their website says they are having problems with Covid-19. But other companies I deal with are limping along with small shipping delays and reduced selections..

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GNC and Vitacost Pros and Cons

Pros
  • No way
  • Great choice of products
  • No returns
  • Prices are good
  • Have good discounts
  • Fast delivery
Cons
  • Customer service
  • Lied to
  • Employee work ethic
  • Still no call from head office
  • Several times now they have not called me back
  • Pulls money from account but no order goes through

GNC and Vitacost Most Positive Reviews

Top rated reviews
5

I think your post is narrow minded. I have worked for GNC for three years now as a PT sales associate due to me trying...

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5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

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5

I am a GNC employee and couldn't disagree more. For the record, I am not an RSD or SSM or anyone from corporate. I have...

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5

My recent order (# 19556654) was left in a common postal area at our gated community. My neighbor found it and brought i...

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GNC and Vitacost Most Critical Reviews

Lowest rated reviews
1

GNC is the worst company I have ever worked for. They only hire people with a high school education to pose as "health/s...

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1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

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1

I ordered a Fitbit One on 11/30/2014 at around 10AM priced at $9.99 from GNC.com. I received an order confirmation...

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1

I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't rec...

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GNC and Vitacost Latest Reviews

Recent published reviews
2.2

Bad experience at GNC pavilion brands
When i pay used debit card . You’re mesin mybank is under line, but the staff many...

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1.8

can not cancel even after 10 minutes of placing order

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1

I had purchased sleeping aid being told that i could return it if it doesn't work because I was hesitant. the first...

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1.6

i ordered something on vitacost -- 10 minutes later i wanted to cancel it. they don't allow it. i will never do...

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GNC and Vitacost Products and Services

Most reviewed product and services
  • Gnc Manager (40 reviews)
  • Gnc Customer Care (37 reviews)
  • Gnc Supplement (25 reviews)
  • Vitacost Shipping Service (12 reviews)
  • Vitacost Customer Care (10 reviews)
  • Vitacost Website (3 reviews)