PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about iHerb and GNC as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

iHerb
GNC

iHerb and GNC Overview

Total reviews
233
402
Company responses
0
0
Issues resolved
1
1

GNC was first mentioned on PissedConsumer on Apr 25, 2008 and since then this brand received 402 reviews. It is 169 reviews more than iHerb received since Jan 30, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with iHerb customer support team and GNC customer service.

iHerb and GNC Consumer Ratings

Rank
73 out of 723 in Pharmacy category
38 out of 347 in Weight Loss, Diets and Training category
Customer service
71 in category
42 in category
Website
59 in category
33 in category
Staff
70 in category
38 in category

iHerb and GNC Rating Details

Customer service
1.5 (108 reviews)
1.4 (118 reviews)
Reviewer's quote

...They have no true customer service department. You are unable to speak to a live person. It takes forever, to get a code to update your login information...

PissedConsumer1754208

For two months I’ve been calling customer service and going into the store. The first time they said they were out of the pro boxes but they would give me $10 in points for the inconvenience (The salesman said the box was worth $50) I called a week later to see if they had the boxes in they said...

Sandy C
Website
2.3 (104 reviews)
2.2 (89 reviews)
Reviewer's quote

Ciherb is misrepresenting the local postal services in their website. In am UK based and I chose delivery by local post, which is described as FREE. However I found out that Royal Mail charges an £8 handling fee on top of the £4 customs taxes; this on a supplement costing just over £20 Referring...

Ona

...et me cancel pro membership, and somehow they put stuff on auto order that I have never bought and won't let me cancel that so every month I have to go to the website of a company I don't want to do business with anymore and cancel an order I never placed. Their products are also under dosed and sometimes don't even contain the substances they ...

PissedConsumer1569441
Staff
1.5 (95 reviews)
1.7 (115 reviews)
Reviewer's quote

...Very arrogant dirty staff of DHL..

PissedConsumer1109721

...GNC staff convinced me to get GNC PRO membership. I first refused but he kept saying all good things with 100% satisfaction guarantee. I finally agreed and paid $39...

PissedConsumer1090508

iHerb and GNC Pros and Cons

Pros
  • Good selection
  • Low prices
  • Quick delivery
  • Great choice of products
  • Staff in kernersville
  • No way
Cons
  • Total frustration
  • Shipping
  • No help correcting their mistakes
  • Customer service
  • Lied to
  • Deceiving sale price

iHerb and GNC Most Positive Reviews

Top rated reviews
5

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

5

I think your post is narrow minded. I have worked for GNC for three years now as a PT sales associate due to me trying...

iHerb and GNC Most Critical Reviews

Lowest rated reviews
1

I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

1

GNC is the worst company I have ever worked for. They only hire people with a high school education to pose as "health/s...

iHerb and GNC Latest Reviews

Recent published reviews

I placed one order for 2 items on the 10th January - Upon checking my bank statements I noticed that I had been charged...

Read all 233 reviews
1

Fired because health conditions get worse and i didn't recovery from surgery

Read all 402 reviews

iHerb and GNC Products and Services

Most reviewed product and services
  • Iherb Shipping Service (46 reviews)
  • Iherb Customer Care (27 reviews)
  • Iherb Supplement (9 reviews)
  • Gnc Manager (40 reviews)
  • Gnc Customer Care (36 reviews)
  • Gnc Supplement (23 reviews)