PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kia Motors Finance and Gm Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kia Motors Finance
Gm Financial

Kia Motors Finance and Gm Financial Overview

Total reviews
374
209
Company responses
0
0
Issues resolved
0
0

Kia Motors Finance was first mentioned on PissedConsumer on Jul 25, 2012 and since then this brand received 374 reviews. It is 165 reviews more than Gm Financial received since Apr 3, 2012.

Kia Motors Finance and Gm Financial Consumer Ratings

Rank
214 out of 2342 in Financial Services category
278 out of 2342 in Financial Services category
Customer service
227 in category
246 in category
Staff
208 in category
222 in category
Website
225 in category
275 in category

According to consumer ratings and reviews, Kia Motors Finance ranks 64 points higher in the Financial Services category than Gm Financial. People gave Kia Motors Finance 1.3 stars for Customer service criterion in Financial Services category and it is 439 points higher than the worst rated brand in this category. At the same time, Gm Financial was rated 1.2 stars for Customer service criterion in this category and it is 420 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Kia Motors Finance has a higher rating than Gm Financial. Regarding Website criterion, consumers gave Kia Motors Finance 1.7 stars and it is 66% greater than other in category. Gm Financial however was rated 1.4 stars and it is 59% greater than other in category.

Kia Motors Finance and Gm Financial Rating Details

Customer service
1.3 (188 reviews)
1.2 (105 reviews)
Reviewer's quote

...I don’ like paying late charges and I don’t have too! H would not give me customer service supervisor( proably in another country’) bunch of cheapskates. over $10...

Mora

...The customer service for gm finance never told me it would stop my automatic payments I had for years. They never emailed me called but their messages were like spam never saying they were gm. I had to drag my handicapped son with me to straighten it out...

Margaret P
Staff
1.4 (163 reviews)
1.3 (97 reviews)
Reviewer's quote

When I called the 800 number to protest because scratches on the underside of the car were normal wear and tear I was treated rudely by their arrogant staff. They told me that they had already sold the car at auction. When Iasked whether they reduced the price for scratches on the underside of the...

Lawrence H

...a price of 32,000 now the day i had talked with them my insurence compony and loan department heard them tell me the 10,000 price quate now there saying the staff that they trained made a mistake and they will not oner there quated price and on top of that thay say we had wrong fax number then it was our computers where getting a update p. s. avery pissed gmc lease costumer and first time gmc owner and last time compony name varney gmc bangor maine my name kevin phone number 207 431 3037 dont bye from varney...

kevin p
Website
1.7 (156 reviews)
1.4 (94 reviews)
Reviewer's quote

We paid off loan over a week ago with Certified Funds, so according to their website they will release the lien 'within 5 days', but cannot get them to release it yet! We have called at least SEVEN times that we were disconnected before ever speaking with anyone. Did reach them a couple times after...

PissedConsumer1645126

...website is slow and difficult to use. garbage..

PissedConsumer1667421

Kia Motors Finance and Gm Financial Pros and Cons

Pros
  • Car
  • Sales people
  • Quality of car
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Place is garbage
Cons
  • Customer service
  • Problem was not solved
  • Billing practices
  • No empathy or willingness to work with a loyal customer
  • Customer service give different answers to same question
  • Lack of customer service

Kia Motors Finance and Gm Financial Most Positive Reviews

Top rated reviews
5

I send a registered check for full payment for Car I got talked in to finance to get rebate. After calling KIA Finance...

5

I would like to paid on line

Kia Motors Finance and Gm Financial Most Critical Reviews

Lowest rated reviews
1

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. W...

1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

Kia Motors Finance and Gm Financial Latest Reviews

Recent published reviews
1

Good luck getting these clowns to release the lien on your title when you payoff.

Read all 374 reviews
1

I bought my buick in ohio--live in niagara falls,NY.. only financed 10K.Thats where the problem started.The slimeball...

Read all 209 reviews

Kia Motors Finance and Gm Financial Products and Services

Most reviewed product and services
  • Kia Motors Finance Customer Care (59 reviews)
  • Kia Motors Finance Auto Loan (56 reviews)
  • Kia Motors Finance Auto Leasing (54 reviews)
  • Gm Financial Auto Leasing (36 reviews)
  • Gm Financial Auto Loan (33 reviews)
  • Gm Financial Customer Care (26 reviews)