PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kia Motors Finance and Gm Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kia Motors Finance
Gm Financial

Kia Motors Finance and Gm Financial Overview

Total reviews 535 240
Company responses 0 0
Issues resolved 3 1

Kia Motors Finance and Gm Financial Consumer Ratings

Rank
259 out of 1921 in Financial Services category
321 out of 1921 in Financial Services category
Customer service
257 in category
298 in category
Website
262 in category
320 in category
Product or Service Quality
154 in category
208 in category
Value for money
130 in category
164 in category

Kia Motors Finance and Gm Financial Rating Details

Customer service
1.3 (274 reviews)
1.2 (122 reviews)
Reviewer's quote

When you call all you can talk to is customer service who can't or want to do anything. They don't even have a phone number so you can talk to someone in the total loss department, I mean really? What the *** kind of finance company our you when all you have are customer service employees and don't...

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Horrible Customer Service. Further, did not know that the lease payment would increase if State sales tax increased, never got any notice from GM about the increased payment, only got a late payment notice 4 months later with late penalties even though our payments were automatically deducted. The...

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Website
1.7 (230 reviews)
1.4 (110 reviews)
Reviewer's quote

What I got finally after several attempts was a recording directing your customers to your website stating that for for help due to COVID-19 there was a ling to apply and I did that with no further communications on my part thinking things were being done on your end for us customers. Whatever I...

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... finally gained someone attention, the first two attempts they hung up on me, to only achieve a payoff address that was different from the ones I found on the website. What is crazy while waiting that hour and half I was trying to gain someone on the phone I tried to get someone one on their website that they say to go to and all I received their...

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Product or Service Quality
1.8 (222 reviews)
1.5 (113 reviews)
Reviewer's quote

After several calls to customer service and repeated denial that they could confirm receipt of our check we contacted our bank and discovered it had been cashed several days earlier. I our attempts to follow up with customer service the IVR system has terminated our call before we can speak to an...

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I tried to return the Chevy to a few GM dealers but was turned away, I was told if I did not purchase or lease a GM product they would not take the Chevy back. GM financial should have all the notes in its files from my chats with the people that called me. The Chrysler dealer took the Chevy and...

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Value for money
2 (205 reviews)
1.6 (103 reviews)
Reviewer's quote

I now have a car with no title the lease is expired and they have my money which they are now claiming they will not refund after attempting since July 22 and its now October 6. I have spoken to numerous supervisors who provide me a different story just about every time and claim that my case is...

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...well and wanted to purchase the car from GM Financial, however he stated GM has been raising the buyback prices of late to where the dealers cannot make any money off of them. I called GM Financial, and they easily dropped 25% off but that is as far as they would go. No acknowledgment of potential poor either tire quality or...

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Kia Motors Finance and Gm Financial Pros and Cons

Pros
  • Quality of car
  • Car
  • Never again
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Customer service is nice while they are knifing you
Cons
  • Customer service
  • So called customer service
  • Problem was not solved
  • Customer service
  • No empathy or willingness to work with a loyal customer
  • Lack of customer service

Kia Motors Finance and Gm Financial Most Positive Reviews

Top rated reviews
5

I send a registered check for full payment for Car I got talked in to finance to get rebate. After calling KIA Finance...

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5

Gm financial, i never had a bad experience with them . I think it just depends on the person you are and how you handle...

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5

Kia Motor Finance is royally trying to screw up my credit. I bought the car out through my bank at the end of lease. My...

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4.8

I was worried to death about being late on my auto loan the young lady i spoke to was def top of the line she hooked me...

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Kia Motors Finance and Gm Financial Most Critical Reviews

Lowest rated reviews
1

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. W...

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1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

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1

Kia Motor Finance is a Nightmare to deal with! I have faxed over,emailed bank statements even Kia Statements show I'm...

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1

GM Financial is the worst lender ever! I paid off my loan weeks ago and have yet to receive my title. They told me 14...

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Kia Motors Finance and Gm Financial Latest Reviews

Recent published reviews
No votes

Just want pay off info and address change

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1

GM financial filed a credit inquiry without approval multiple times.

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2.8

Kia total loss department keeps sending my insurance agent the wrong paperwork so that my insurance company can write a...

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2.2

I have sent numerous text to GM Financial requesting to extend my lease. No response to any of them,
Then when you call a...

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Kia Motors Finance and Gm Financial Products and Services

Most reviewed product and services
  • Kia Motors Finance Auto Leasing (61 reviews)
  • Kia Motors Finance Auto Loan (59 reviews)
  • Kia Motors Finance Loan (38 reviews)
  • Gm Financial Auto Leasing (43 reviews)
  • Gm Financial Auto Loan (36 reviews)
  • Gm Financial Leasing (20 reviews)