PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gm Financial and Kia Motors Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gm Financial
Kia Motors Finance

Gm Financial and Kia Motors Finance Overview

Total reviews
203
366
Company responses
0
0
Issues resolved
0
0

Kia Motors Finance was first mentioned on PissedConsumer on Jul 25, 2012 and since then this brand received 366 reviews. It is 163 reviews more than Gm Financial received since Apr 3, 2012.

Gm Financial and Kia Motors Finance Consumer Ratings

Rank
273 out of 2599 in Financial Services category
212 out of 2599 in Financial Services category
Customer service
243 in category
240 in category
Billing Practices
176 in category
158 in category
Staff
216 in category
207 in category

According to consumer ratings and reviews, Kia Motors Finance ranks 61 points higher in the Financial Services category than Gm Financial. People gave Gm Financial 1.2 stars for Customer service criterion in Financial Services category and it is 408 points higher than the worst rated brand in this category. At the same time, Kia Motors Finance was rated 1.2 stars for Customer service criterion in this category and it is 411 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Kia Motors Finance has a higher rating than Gm Financial. Regarding Staff criterion, consumers gave Gm Financial 1.3 stars and it is 67% greater than other in category. Kia Motors Finance however was rated 1.4 stars and it is 68% greater than other in category.

Gm Financial and Kia Motors Finance Rating Details

Customer service
1.2 (104 reviews)
1.2 (181 reviews)
Reviewer's quote

...The customer service for gm finance never told me it would stop my automatic payments I had for years. They never emailed me called but their messages were like spam never saying they were gm. I had to drag my handicapped son with me to straighten it out...

Margaret P

...I don’ like paying late charges and I don’t have too! H would not give me customer service supervisor( proably in another country’) bunch of cheapskates. over $10...

Mora
Billing Practices
1.2 (102 reviews)
1.3 (121 reviews)
Reviewer's quote

My father passed away on 3/3/19 and had a car financed with GM Financial. His payments were $981/mo for a 2015 Grand Cherokee. I reached out to the collections division to see how I could assume payments at a more reasonable rate. They offered to decrease the payments to $750/mo and extend the life...

Laura M

Yet i noticed my kia account stayed active and 2 months later they were still billing me for the car. I called Kia and they said that Progressive missed something and until they recieved an updated evaluation, they would continue to bill me. This is despite the fact that I received a letter from...

Jason D
Staff
1.3 (97 reviews)
1.4 (158 reviews)
Reviewer's quote

...a price of 32,000 now the day i had talked with them my insurence compony and loan department heard them tell me the 10,000 price quate now there saying the staff that they trained made a mistake and they will not oner there quated price and on top of that thay say we had wrong fax number then it was our computers where getting a update p. s. avery pissed gmc lease costumer and first time gmc owner and last time compony name varney gmc bangor maine my name kevin phone number 207 431 3037 dont bye from varney...

kevin p

When I called the 800 number to protest because scratches on the underside of the car were normal wear and tear I was treated rudely by their arrogant staff. They told me that they had already sold the car at auction. When Iasked whether they reduced the price for scratches on the underside of the...

Lawrence H

Gm Financial and Kia Motors Finance Pros and Cons

Pros
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Place is garbage
  • Car
  • Sales people
  • Quality of car
Cons
  • No empathy or willingness to work with a loyal customer
  • Customer service give different answers to same question
  • Lack of customer service
  • Customer service
  • Problem was not solved
  • Billing practices

Gm Financial and Kia Motors Finance Most Positive Reviews

Top rated reviews
5

I would like to paid on line

5

I send a registered check for full payment for Car I got talked in to finance to get rebate. After calling KIA Finance...

Gm Financial and Kia Motors Finance Most Critical Reviews

Lowest rated reviews
1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

1

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. W...

Gm Financial and Kia Motors Finance Latest Reviews

Recent published reviews

Disconnected probably office is closed.

Read all 203 reviews
1

paid off customer acct and ck was lost by ups. resent a new check and in the meantime ups found 1st ck and sent to kia....

Read all 366 reviews

Gm Financial and Kia Motors Finance Products and Services

Most reviewed product and services
  • Gm Financial Auto Leasing (35 reviews)
  • Gm Financial Auto Loan (33 reviews)
  • Gm Financial Customer Care (25 reviews)
  • Kia Motors Finance Customer Care (59 reviews)
  • Kia Motors Finance Auto Loan (56 reviews)
  • Kia Motors Finance Auto Leasing (54 reviews)