PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Globe Telecom and Sun Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Globe Telecom
Sun Cellular

Globe Telecom and Sun Cellular Overview

Total reviews
423
104
Company responses
0
0
Issues resolved
2
1

Globe Telecom and Sun Cellular Consumer Ratings

Rank
324 out of 1428 in Telecommunications category
365 out of 1428 in Telecommunications category
Customer service
228 in category
269 in category
Website
291 in category
322 in category
Product or Service Quality
267 in category
276 in category
Diversity of Products or Services
255 in category
323 in category

Globe Telecom and Sun Cellular Rating Details

Customer service
1.3 (175 reviews)
1.2 (25 reviews)
Reviewer's quote

We have no landline and internet connections almost a month, it's really hard to reach your customer service, I called many times to report my internet and landline phone. Globe is really annoying!!! I am wasting my money for your very poor service!!!!..

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Wlang kwenta poor customer service, kahit ilan beses ka mag file ng dispute, wla sila ginagawa para itama,..

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Website
1.5 (160 reviews)
1.4 (25 reviews)
Reviewer's quote

It was happened April 5, I bought a load for our prepaid Wi-Fi worth 199 from their website, unfortunately I wasn't able to receive the load. So I call globe customer service on the same day to complain. I was advised that she will escalate the issue together with my payment ID, and it will take up...

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...vice i will discuss this disconnection issue later the biggest problem i have found is the speed more so at nights i am finding it almost impossible to load a website because speeds are as low as 5 Kbps sometimes trying to open up Gmail or even trying to read an email is near on impossible the other problem i face is with connection this past month my connection is dropping to 0. 00 and it is taking me as many times as 15 attempts to get a connection again this means i am hitting the disconnect and connect so many times now i have contacted these bastards many many ...

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Product or Service Quality
1.3 (159 reviews)
1.2 (22 reviews)
Reviewer's quote

...The president of the company needs know this extremely poor customer service. It a payment! Nothing more. Can someone help?..

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...- This is not acceptable! I paid for the service in which i was not able to avail. I was told that possible reason is that over used of DATA. I am a TU200 user for more than a year already and my DATA is always turned ON with no problem...

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Diversity of Products or Services
1.6 (157 reviews)
1.2 (22 reviews)
Reviewer's quote

...Please i need your recommendation for us to enjoy and avail your services accordingly. The area is: Sitio Lico-lico, Bonawon, Siaton, Negros Oriental Philippines Thank you so much and hoping your utmost assessments and recommendation. Kind regards, Novelio Ferrolino..

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Paki check po yun sun sim number092361762169 hindi po matawagan at hindi po magamit, sayang po yun load na TU200

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Globe Telecom and Sun Cellular Pros and Cons

Pros
  • No pros
  • Inconsistent
  • Money steal
  • Friendly customer support
  • Wider signal and coverage
  • Price
Cons
  • Bad customer service
  • Poor connection
  • Service sucks
  • Customer service
  • Worst customer service and billing process
  • Billing process and bill

Globe Telecom and Sun Cellular Most Positive Reviews

Top rated reviews
5

I report that case is thru or not.

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4

Gud day po,gusto ko lng mlaman kung sino po ung subscriber ng nos.na to,09231780348,ngtetext kc ng kung anu ano yan at...

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5

I need to get back the signal of my roaming ±639566111346 this is very important SIM card

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4

my text was edited. the recipient received the message but they add some words on it

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Globe Telecom and Sun Cellular Most Critical Reviews

Lowest rated reviews
1

I subscribed for a postpaid plan in globe ayala last January 21, 2015 for Php2499. after 8 days Ithe unit got busted...

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1

I am very frustrated with Sun Cellular's service. It's very poor and one of the worst. I filed for a permanent...

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1

Our company has 10 post-paid mobile phones. We have 2 Internet services also with Globe, inclusive of landline services...

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1

sun cellular customer service sucks!Your agent named MS. MARGA VIRAN put me on hold for so many times and then just...

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Globe Telecom and Sun Cellular Latest Reviews

Recent published reviews
No votes

since april i cannot use my mo mobile data allowance of 20gig per month.

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No votes

Hi!
I bought a new sun prepaid sim. When I tried to load it, it says invalid number. I tried to load other sun numbers an...

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No votes

Can I request for temporary disconnection? My account no. is 873434325.
I am not using my Globe at Home Wifi since I do n...

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No votes

Nablock po ang sun plan 300 ko nung may 19 thursday ng gabi. Bat po ganun? Fb, messemger lang naman po gamit ko. Gumawa...

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Globe Telecom and Sun Cellular Products and Services

Most reviewed product and services
  • Globe Telecom Internet Service (97 reviews)
  • Globe Telecom Customer Care (53 reviews)
  • Globe Telecom Phone Service (19 reviews)
  • Sun Cellular Customer Care (9 reviews)
  • Sun Cellular Mobile Phone Service (8 reviews)
  • Sun Cellular Phone Plan (7 reviews)