PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Globe Telecom and PLDT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Globe Telecom
PLDT

Globe Telecom and PLDT Overview

Total reviews
431
142
Company responses
0
0
Issues resolved
2
0

Globe Telecom and PLDT Consumer Ratings

Rank
327 out of 1429 in Telecommunications category
387 out of 1429 in Telecommunications category
Customer service
222 in category
240 in category
Website
286 in category
308 in category
Product or Service Quality
258 in category
207 in category
Diversity of Products or Services
245 in category
287 in category

Globe Telecom and PLDT Rating Details

Customer service
1.3 (179 reviews)
1.2 (41 reviews)
Reviewer's quote

We have no landline and internet connections almost a month, it's really hard to reach your customer service, I called many times to report my internet and landline phone. Globe is really annoying!!! I am wasting my money for your very poor service!!!!..

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I called customer service since Monday still I cant reach any representative. The problem is Im working at home as call center agent and I already lost 4 days Salary because of the PLDT LOS blinking red and no connection. Please call 09389404296..

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Website
1.5 (162 reviews)
1.4 (39 reviews)
Reviewer's quote

It was happened April 5, I bought a load for our prepaid Wi-Fi worth 199 from their website, unfortunately I wasn't able to receive the load. So I call globe customer service on the same day to complain. I was advised that she will escalate the issue together with my payment ID, and it will take up...

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...been using pocket wifi since pldt refuses to fix their internet and whenever I try to contact them they always come up with a reason to decline and on their website these *** even say that they are the best when near all of their customers know by heart that pldt is trash internet for high...

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Product or Service Quality
1.3 (161 reviews)
1.5 (43 reviews)
Reviewer's quote

...The president of the company needs know this extremely poor customer service. It a payment! Nothing more. Can someone help?..

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...We are moving to para satat cause you guys have the worst service..

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Diversity of Products or Services
1.6 (158 reviews)
1.4 (36 reviews)
Reviewer's quote

...Please i need your recommendation for us to enjoy and avail your services accordingly. The area is: Sitio Lico-lico, Bonawon, Siaton, Negros Oriental Philippines Thank you so much and hoping your utmost assessments and recommendation. Kind regards, Novelio Ferrolino..

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Reversal of my account because of excess payment

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Globe Telecom and PLDT Pros and Cons

Pros
  • No pros
  • Inconsistent
  • Very fast reminding you of your billing statement
  • I would like to have internet again
  • I cant see any
  • Sorry customer service
Cons
  • Bad customer service
  • Poor connection
  • Service sucks
  • Poor service
  • Very poor service
  • Its been a week now nothing happen

Globe Telecom and PLDT Most Positive Reviews

Top rated reviews
5

I report that case is thru or not.

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3.4

Wi-Fi No Connection Now

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5

I need to get back the signal of my roaming ±639566111346 this is very important SIM card

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No votes

Globe Telecom and PLDT Most Critical Reviews

Lowest rated reviews
1

I subscribed for a postpaid plan in globe ayala last January 21, 2015 for Php2499. after 8 days Ithe unit got busted...

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1

No internet and telephone since October 14, 2018 very disappointed. The PLDT home app is not working again. They always...

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1

Our company has 10 post-paid mobile phones. We have 2 Internet services also with Globe, inclusive of landline services...

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1

No internet since October 14, 2018 then PLDT txt me that the bill is on its way! Please make sure u fix the problem 1st...

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Globe Telecom and PLDT Latest Reviews

Recent published reviews
1

Globe Telecom never fails to *** their consumer each day. The signal intermittent issue is getting worst. Wtf globe....

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No votes

Hello, I hope you are all keeping well. Since March and until now you did not send us our bill statement which I really...

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1

I have been waiting for an upgrade on my plan for 13 days now. And still waiting. I call every single day and they tell...

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1

No internet and dial tone since this morning. I woke up with a very terrible connection, so I used my pocketwifi...

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Globe Telecom and PLDT Products and Services

Most reviewed product and services
  • Globe Telecom Internet Service (97 reviews)
  • Globe Telecom Customer Care (53 reviews)
  • Globe Telecom Phone Service (19 reviews)
  • Pldt Internet Service (29 reviews)
  • Pldt Customer Care (4 reviews)