PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlobalTel and Securus Technologies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlobalTel
Securus Technologies

GlobalTel and Securus Technologies Overview

Total reviews 149 1228
Company responses 0 0
Issues resolved 0 2

GlobalTel and Securus Technologies Consumer Ratings

Rank
440 out of 1436 in Telecommunications category
272 out of 1436 in Telecommunications category
Customer service
290 in category
180 in category
Exchange, Refund and Cancellation Policy
236 in category
182 in category
Reliability
285 in category
208 in category
Website
370 in category
261 in category

GlobalTel and Securus Technologies Rating Details

Customer service
1.1 (54 reviews)
1.5 (382 reviews)
Reviewer's quote

...Horrible customer service. All I wanted to do was cancel and got the run around..

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...They don't have real customer service, can't ever talk to a real person. Finally, they agreed to refund me but only 50 of the 80 I spent. Which is lame...

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Exchange, Refund and Cancellation Policy
1.3 (47 reviews)
1.4 (291 reviews)
Reviewer's quote

I didnt get my refund back..

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...I want a refund for calls that aint 15 mins or longer. Thanks. I cant access my account threw the internet either an i would like to speak to sumone instead of being hung up on...

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Reliability
1.1 (43 reviews)
1.5 (305 reviews)
Reviewer's quote

I would like to cancel my account and receive a refund. This account was a mistake.

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...However I will give props to the reliability of the video visits with the new Apple IOS APP and crediting my account for another visit when something goes wrong on the facility's end. ..

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Website
1.1 (43 reviews)
1.7 (341 reviews)
Reviewer's quote

This company offers postcards on website but when you sign up, you are asked to suppy credit card. They automatically bill you for phone service. You cannot choose only postcards and they are not a legit phone service to inmates affiliate...

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I put money on his phone all the time daily and Mines at times and they go and take a admin feee for what specially when I spend over 1,000 + on your website and then give me money for refund on video visit that failed on there end I paid full price they give me 1. 05 back only was on video visit...

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GlobalTel and Securus Technologies Pros and Cons

Pros
  • No actual phone numbers
  • Easy membership
  • Being able to talk to inmates
  • When it actually works for a visit or phone call
  • No pros
Cons
  • Cannot be contacted
  • No customer service
  • Billing my card without consent
  • Customer service
  • Extremely bad customer service
  • No representatives i can reach

GlobalTel and Securus Technologies Most Positive Reviews

Top rated reviews
5

Hi my name is linda nelson my credit card was used unauthorized on my card 1915 nov 2 2018 my emai...

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5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

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4.8

I wasn't sure that I did everything right and wanted to wait until I get a letter from my partner. He was just...

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5

My son and I have been with Securus America since January 2012. We have a team of 20 agents, almost half of them have...

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GlobalTel and Securus Technologies Most Critical Reviews

Lowest rated reviews
1

you ripped off my social security disability debit card 3 months in a row at 29.99 each. i never even reveived one of...

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1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

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1

Need a refund for the subscription.....

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1

My son has tried repeatly to call me and unable most of the time to connect. When you call customer service it says you...

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GlobalTel and Securus Technologies Latest Reviews

Recent published reviews
No votes

You all took 45.99 off my card and I dont have anybody that is in jail so I would like if u could give me my 45.99 back...

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3.5

I added money to my account but the phone calls were not coming through. Securus applied my money/ credit, updated my...

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1

I am contacting your corporate office. You are misleading people. I need my 45.99 charge taken off. Your company...

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1.2

I am running out of money, due to b n charged for dropped calls. He been locked up less then 20 days. I want a refund...

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GlobalTel and Securus Technologies Products and Services

Most reviewed product and services
  • Globaltel Inmate Phone Service (41 reviews)
  • Globaltel Customer Care (34 reviews)
  • Globaltel Phone Plan (5 reviews)
  • Securus Technologies Inmate Phone Service (286 reviews)
  • Securus Technologies Account (150 reviews)
  • Securus Technologies Customer Care (112 reviews)