PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlobalTel and Securus Technologies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies

GlobalTel and Securus Technologies Overview

Total reviews
Company responses
Issues resolved

Securus Technologies was first mentioned on PissedConsumer on Jan 16, 2008 and since then this brand received 849 reviews. It is 728 reviews more than GlobalTel received since Dec 14, 2016.

GlobalTel and Securus Technologies Consumer Ratings

409 out of 1945 in Telecommunications category
290 out of 1945 in Telecommunications category
Customer service
259 in category
179 in category
Exchange, Refund and Cancellation Policy
201 in category
164 in category
349 in category
245 in category

According to consumer ratings and reviews, Securus Technologies ranks 119 points higher in the Telecommunications category than GlobalTel. People gave GlobalTel 1.2 stars for Customer service criterion in Telecommunications category and it is 305 points higher than the worst rated brand in this category. At the same time, Securus Technologies was rated 1.4 stars for Customer service criterion in this category and it is 385 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Securus Technologies has a higher rating than GlobalTel. Regarding Website criterion, consumers gave GlobalTel 1.2 stars and it is 62% worse than other in category. Securus Technologies however was rated 1.7 stars and it is 57% greater than other in category.

GlobalTel and Securus Technologies Rating Details

Customer service
1.2 (47 reviews)
1.4 (285 reviews)
Reviewer's quote

To soon to write about


I have to deal with the bank now. They passed the buck n said I have to prove it. Smh

Exchange, Refund and Cancellation Policy
1.3 (41 reviews)
1.4 (211 reviews)
Reviewer's quote

...95 cancellation fee that it says when you first sign up. I'm satisfied and will make another account with them once verified with my partner..


They will not let me add my money on

1.2 (38 reviews)
1.7 (265 reviews)
Reviewer's quote

This company offers postcards on website but when you sign up, you are asked to suppy credit card. They automatically bill you for phone service. You cannot choose only postcards and they are not a legit phone service to inmates affiliate...


What’s going on? I can’t add money to my account to take calls? The website and the app say it’s not working!! This is silly, also I’ve been waiting a whole week to get approval for video and it’s still pending?stupid!!!! I’m so mad!..


GlobalTel and Securus Technologies Pros and Cons

  • No actual phone numbers
  • When it actually works for a visit or phone call
  • Theyll take your money quick
  • Being able to talk to inmates
  • Cannot be contacted
  • Billing my card without notice
  • Billing my card without consent
  • Customer service
  • Extremely bad customer service
  • On hold 40 min

GlobalTel and Securus Technologies Most Positive Reviews

Top rated reviews

Hi my name is linda nelson my credit card was used unauthorized on my card 1915 nov 2 2018 my emai...


My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

GlobalTel and Securus Technologies Most Critical Reviews

Lowest rated reviews

you ripped off my social security disability debit card 3 months in a row at 29.99 each. i never even reveived one of...


Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

GlobalTel and Securus Technologies Latest Reviews

Recent published reviews

I wanted my money back because the inmate called and it didnt go through

Read all 121 reviews

It says that I have received a call on the 10th but its not getting to my phone I think I may have accidentally blocked...

Read all 849 reviews

GlobalTel and Securus Technologies Products and Services

Most reviewed product and services
  • Globaltel Customer Care (32 reviews)
  • Globaltel Inmate Phone Service (30 reviews)
  • Globaltel Phone Plan (5 reviews)
  • Securus Technologies Inmate Phone Service (213 reviews)
  • Securus Technologies Account (133 reviews)
  • Securus Technologies Customer Care (94 reviews)