PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlobalTel and Securtel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlobalTel
Securtel

GlobalTel and Securtel Overview

Total reviews
151
1676
Company responses
0
0
Issues resolved
0
5

GlobalTel and Securtel Consumer Ratings

Rank
430 out of 1431 in Telecommunications category
425 out of 1431 in Telecommunications category
Customer service
281 in category
259 in category
Exchange, Refund and Cancellation Policy
221 in category
243 in category
Reliability
270 in category
264 in category
Billing Practices
282 in category
278 in category

GlobalTel and Securtel Rating Details

Customer service
1.2 (52 reviews)
1.2 (427 reviews)
Reviewer's quote

...Horrible customer service. All I wanted to do was cancel and got the run around..

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...I tried to reason with the customer service representative, and she was saying she would only give back a portion of the money. About 14. 98 would be retained for the phone number because it couldn't be used anymore...

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Exchange, Refund and Cancellation Policy
1.3 (44 reviews)
1.2 (383 reviews)
Reviewer's quote

Couldn’t get full refund ,he didn’t help at all!..

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...My bank can dispute this charge, they said its easier to contact company an have refund issued. I haven't been able to reach anyone with this company. Seems like a scam,..

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Reliability
1.1 (41 reviews)
1.2 (379 reviews)
Reviewer's quote

These people take your info and leave you hanging. The support link goes nowhere and the phone support tortures you for 10 minutes before finally telling you that they are much too busy to talk to you, but hey, try the non-functioning web support!

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Wrong institution so Im needing my cash back

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Billing Practices
1.1 (40 reviews)
1.1 (377 reviews)
Reviewer's quote

I was not aware of the charge my inmate cannot use this service

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...Right now Globel tel and Securus are the only ones seeing to do the right thing as they were Call your bank and have them cancel your card as they will keep billing you Please file your complaints via these links https://www. fcc. gov/consumers/guides/inmate-telephone-service#:~:text=...

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GlobalTel and Securtel Pros and Cons

Pros
  • No actual phone numbers
  • Easy membership
  • No pros
  • No customer service
  • Trying to take people money
Cons
  • Cannot be contacted
  • Billing my card without consent
  • No customer service
  • Took my money
  • Big scam
  • I did not want this account

GlobalTel and Securtel Most Positive Reviews

Top rated reviews
5

Hi my name is linda nelson my credit card was used unauthorized on my card 1915 nov 2 2018 my emai...

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5

to see if you have a plan for tdcj unlimited monthly plans

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4.8

I wasn't sure that I did everything right and wanted to wait until I get a letter from my partner. He was just...

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5

I need money on martiz jones book

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GlobalTel and Securtel Most Critical Reviews

Lowest rated reviews
1

you ripped off my social security disability debit card 3 months in a row at 29.99 each. i never even reveived one of...

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1

I havnt even used the number there website is very misleading with the unlimited calling ad.

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1

Need a refund for the subscription.....

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1

this company has a great scam. they have no contact info for them. DO NOT use their service. all you have to do if you...

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GlobalTel and Securtel Latest Reviews

Recent published reviews
No votes

I got sent to voicemail every time I called.

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1

Wrong institution so Im needing my cash back

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No votes

Waiting on a call back 925 877 0589 my name is Shannon Kilcourse I tried calling a friend from Martinez Correctional...

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1

Company charged me for an unknown reason and is the worst trying to get a hold of them!!!

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GlobalTel and Securtel Products and Services

Most reviewed product and services
  • Globaltel Inmate Phone Service (39 reviews)
  • Globaltel Customer Care (34 reviews)
  • Globaltel Phone Plan (5 reviews)
  • Securtel Inmate Phone Service (311 reviews)
  • Securtel Customer Care (246 reviews)
  • Securtel Account (244 reviews)