PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Securus Technologies and Global Tel Link as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies
Global Tel Link

Securus Technologies and Global Tel Link Overview

Total reviews 1564 250
Company responses 0 0
Issues resolved 2 0

Securus Technologies and Global Tel Link Consumer Ratings

Rank
281 out of 1458 in Telecommunications category
198 out of 1458 in Telecommunications category
Customer service
179 in category
148 in category
Website
242 in category
212 in category
Product or Service Quality
221 in category
182 in category
Diversity of Products or Services
225 in category
256 in category

Securus Technologies and Global Tel Link Rating Details

Customer service
1.5 (473 reviews)
1.6 (82 reviews)
Reviewer's quote

No interaction useless phone interaction !utgent help needed You are not set up for customer service!..

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...Im calling customer service and nobody answers and hangs up. Im mad 45 dollars and I don't need this..

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Website
1.7 (432 reviews)
1.8 (74 reviews)
Reviewer's quote

...every customer service number listed on their website does not work and ive already emailed multiple times this past week to noa avail..

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The system at WSP in Walla Walla WA is always dropping calls and is spotty when playing recording when connecting and the phones are broke

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Product or Service Quality
1.6 (417 reviews)
1.7 (74 reviews)
Reviewer's quote

i have been calling Securus customer service 1 hour and 58 minutes and the system hung up 1 hour and 56 minutes and system hung up on me 1 hour and 36 minutes and still waiting to speak to anyone to assist with my user account. Securus sent an email stating I changed my email I am unable to login...

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Automative service wouldn't allow me accept inmate's calls . They said a block was on inmate phone and said they will remove the block so they can get through..

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Diversity of Products or Services
1.8 (401 reviews)
1.6 (67 reviews)
Reviewer's quote

...7/29/20 Hello Securus, I am extremely frustrated with your services. I have now missed 4 connect calls with my loved one. Like many others in the Pandemic we rely on the video connect to see our loved ones...

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...THIS IS URGENT AND I WAS EXCITED TO USE YOUR SERVICES BUT THIS IS BAD MY MINUTES ALREADY NOT FREE NOW IM GOING TO BUY PHONE CARD TO CALL U BACK. I HOPE YOU CONSIDER MY TIME AND EFFORT TO USE THIS SERVICE. THANKS RANDI M GARRETT..

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Securus Technologies and Global Tel Link Pros and Cons

Pros
  • Being able to talk to inmates
  • Talking to your loved one
  • No pros
  • Talking to my loved one
  • I am grateful to communicate with my loved one
  • Found the company on google
Cons
  • Customer service
  • Extremely bad customer service
  • Not able to resolve issue
  • Ripe off
  • No calls from my inmate
  • Not having my check posted to account

Securus Technologies and Global Tel Link Most Positive Reviews

Top rated reviews
5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

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5

I am no longer with the man and dont need the money on my number any more

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5

My son and I have been with Securus America since January 2012. We have a team of 20 agents, almost half of them have...

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5

Informed me off minute,plans & charges.

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Securus Technologies and Global Tel Link Most Critical Reviews

Lowest rated reviews
1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

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1

GTL charged my credit card, told me it was declined and didn't credit my account. I called customer service and was told...

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1

My son has tried repeatly to call me and unable most of the time to connect. When you call customer service it says you...

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1

i have had an account with global tel link for about 10 months now. calls are constantly dropped they say they are...

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Securus Technologies and Global Tel Link Latest Reviews

Recent published reviews
No votes

They took two payments or twenty dollars off my bank card

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4

The system at WSP in Walla Walla WA is always dropping calls and is spotty when playing recording when connecting and...

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3

Wanted to talk to representative

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No votes

The phones at WSP in Walla Walla WA are not in proper working order and are dropping calls and you cant hear your loved...

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Securus Technologies and Global Tel Link Products and Services

Most reviewed product and services
  • Securus Technologies Inmate Phone Service (335 reviews)
  • Securus Technologies Inmate Video Service (81 reviews)
  • Securus Technologies Phone Service (76 reviews)
  • Global Tel Link Inmate Phone Service (63 reviews)