PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Securus Technologies and Global Tel Link as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies
Global Tel Link

Securus Technologies and Global Tel Link Overview

Total reviews
Company responses
Issues resolved

Securus Technologies was first mentioned on PissedConsumer on Jan 16, 2008 and since then this brand received 901 reviews. It is 656 reviews more than Global Tel Link received since Sep 26, 2008.

Securus Technologies and Global Tel Link Consumer Ratings

289 out of 1908 in Telecommunications category
194 out of 1908 in Telecommunications category
Customer service
177 in category
127 in category
241 in category
207 in category
Product or Service Quality
207 in category
167 in category

According to consumer ratings and reviews, Global Tel Link ranks 95 points higher in the Telecommunications category than Securus Technologies. People gave Securus Technologies 1.4 stars for Customer service criterion in Telecommunications category and it is 390 points higher than the worst rated brand in this category. At the same time, Global Tel Link was rated 1.6 stars for Customer service criterion in this category and it is 440 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Global Tel Link has a higher rating than Securus Technologies. Regarding Product or Service Quality criterion, consumers gave Securus Technologies 1.5 stars and it is 63% greater than other in category. Global Tel Link however was rated 1.7 stars and it is 71% greater than other in category.

Securus Technologies and Global Tel Link Rating Details

Customer service
1.4 (294 reviews)
1.6 (81 reviews)
Reviewer's quote

...The customer service representative was unhelpful and the supervisor argumentive, and unbelievablely RUDE!! She was unhelpful and didn't make and real help explaining anything at all..

Noraida M

...then when i call customer service they tell me that im havent called the right place and theres nothing they can do..

1.7 (276 reviews)
1.8 (74 reviews)
Reviewer's quote

Nothing has happened because no one can contact yall! And no website? Someone is making billions and can't afford customer support? Horrible! Deplorable


I am so over people and their poor *** customer service mind you I had this service for over 10 years My oldest was in PA for 10 years. I experienced PA switching to Securus, n leaving GTl as messaging which did not make sense why not leave that on JPAY. So I call them n tell them my sons calls...

Product or Service Quality
1.5 (257 reviews)
1.7 (74 reviews)
Reviewer's quote

...Is it too much to speak to a living person? Extremely disappointed in your customer service..


About a week or so I need to order a similar service as your company but more expensive n it was urgent for me to have that service. I went on line did everything it said in the page n paid with my son's credit card about $63 dls. They send me a code a tel# to give my friend when he calked but...


Securus Technologies and Global Tel Link Pros and Cons

  • When it actually works for a visit or phone call
  • Theyll take your money quick
  • Being able to talk to inmates
  • Talking to my loved one
  • I am grateful to communicate with my loved one
  • Messaging my som
  • Customer service
  • Extremely bad customer service
  • No interest in helping you resolve your concerns
  • Not having my check posted to account
  • Not getting credit for calls that did not conect
  • No calls from my inmate

Securus Technologies and Global Tel Link Most Positive Reviews

Top rated reviews

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...


I am no longer with the man and dont need the money on my number any more

Securus Technologies and Global Tel Link Most Critical Reviews

Lowest rated reviews

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...


GTL charged my credit card, told me it was declined and didn't credit my account. I called customer service and was told...

Securus Technologies and Global Tel Link Latest Reviews

Recent published reviews

Need to speak to a human instead of the computer

Read all 901 reviews

i was looking to make one phone call to my boyfriend and globel tell link charged me 45 dollars u just wanted one

Read all 245 reviews

Securus Technologies and Global Tel Link Products and Services

Most reviewed product and services
  • Securus Technologies Inmate Phone Service (226 reviews)
  • Securus Technologies Account (139 reviews)
  • Securus Technologies Customer Care (97 reviews)
  • Global Tel Link Inmate Phone Service (65 reviews)
  • Global Tel Link Account (49 reviews)
  • Global Tel Link Customer Care (37 reviews)