PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Global Tel Link and Securus Technologies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Global Tel Link
Securus Technologies

Global Tel Link and Securus Technologies Overview

Total reviews 472 2954
Company responses 0 0
Issues resolved 2 11

Global Tel Link and Securus Technologies Consumer Ratings

Rank
510 out of 2019 in Telecommunications category
458 out of 2019 in Telecommunications category
Customer service
383 in category
369 in category
Reliability
440 in category
357 in category
Product or Service Quality
402 in category
382 in category
Website
474 in category
404 in category

Global Tel Link and Securus Technologies Rating Details

Customer service
1.5
(146 reviews)
1.5
(836 reviews)
Reviewer's quote

I called customer service and the gentleman I spoke to was very rude. I asked to speak to someone else and waited on hold forever and was hung up on. He also made up every kind of excuse as to why my credit card was charged...

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...Whats worse - they do not have a working customer service number with HUMANS you can speak to for a resolution,..

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Reliability
1.5
(132 reviews)
1.6
(736 reviews)
Reviewer's quote

I was considering getting my refund for calls.Because I haven't received a call from my fiance.So I will wait for a few days.

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...However I will give props to the reliability of the video visits with the new Apple IOS APP and crediting my account for another visit when something goes wrong on the facility's end. ..

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Product or Service Quality
1.6
(131 reviews)
1.7
(754 reviews)
Reviewer's quote

...99 with out approve from me I've called my bank i don't need this service nor did i want it..

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I have tried their emessaging service and they're ridiculously priced. About 80 to 85 percent of the time you or your loved one never get your messages though they are marked as sent and we are still charged for them at a rate of 44 cents a message. Some jails or prisons are 50 cents or more a...

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Website
1.6
(128 reviews)
1.7
(754 reviews)
Reviewer's quote

It is very poor website to try to deal with ordering phone service for someone you love in jail so I need a credit to my card that you have charged $49 or $50 whatever it was to my card I need a credit for when you call customer service, they never pick up. I have helped on the line for more than...

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...Confusing, hard to use website. Then to confuse you more, if you use a credit card on their website, they use the term "video call" for all their services o. Your bill so you think you have been wrongly charged for a video call...

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Global Tel Link and Securus Technologies Pros and Cons

Pros
  • Talking to my loved one
  • I am grateful to communicate with my loved one
  • No pros
  • Being able to talk to inmates
  • No pros
  • Talking to your loved one
Cons
  • Impossible to get your money back
  • Bad business
  • Will take your money
  • Customer service
  • Extremely bad customer service
  • Hard to get customer service

Global Tel Link and Securus Technologies Most Positive Reviews

Top rated reviews
5

I was considering getting my refund for calls.Because I haven't received a call from my fiance.So I will wait for a few...

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5

I've had four scheduled sessions in video that couldn't connect or be heard or seen on both sides. And I'm trying to...

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5

I am no longer with the man and dont need the money on my number any more

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5

It's not letting bring up my account #

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Global Tel Link and Securus Technologies Most Critical Reviews

Lowest rated reviews
1

States it was not your company and it clearly states on my checking account that it is and now I have to write 100...

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1

The Attorney General needs to go in and shut this company down.They are robbing people.Just because a person is in jail...

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1

For two and a half months everything went well and all of a sudden there was a glitch, and it took me over 3 weeks to...

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1

They need to train their agents a little bit better on speaking and knowing information as far as notating the...

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Global Tel Link and Securus Technologies Latest Reviews

Recent published reviews
No votes

I put my credit card info in and dont know the amount they are going to collect for inmate phone services

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1

They dont deliver emails to the facility, then claim the facility denied them. When the facility denies an email, the in...

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No votes

Right after I made the purchase on February 18th I Immediately put in a request for refund because I used the wrong...

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No votes

That I need to be able to talk to inmate in okaloosa county jail and the inmate said my number is blocked. Then I'm...

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