PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Global Cash Card and GoBank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Global Cash Card
GoBank

Global Cash Card and GoBank Overview

Total reviews
1589
2619
Company responses
466
0
Issues resolved
12
4

Global Cash Card and GoBank Consumer Ratings

Rank
26 out of 200 in Cards category
97 out of 709 in Banks category
Customer service
43 in category
84 in category
Reliability
45 in category
58 in category
Product or Service Quality
49 in category
58 in category
Website
44 in category
111 in category

Global Cash Card and GoBank Rating Details

Customer service
1.2 (815 reviews)
1.3 (1126 reviews)
Reviewer's quote

...Beware of this god awful company and their customer service. Stay far away from it. ..

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...The customer service rep said since the phone number I gave did not match they would not cancel card or transfer me to supervisor..

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Reliability
1.2 (787 reviews)
1.3 (1018 reviews)
Reviewer's quote

This company is honestly a joke, how they are still in business is beyond me. I lost my card and had to submit documentation to change the address. The first time my document wasn't within the 60 or 90 day threshold that they require, no ones fault but my own. The 2nd time I sent in documents...

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I received an unsolicited card in the mail from Go Bank. I called and requested they close the account as it was fraudulent. They could not verify my information so told me the only way to close the account was to give them my SSN. I refused as I did not open the account and asked to speak to a...

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Product or Service Quality
1.2 (767 reviews)
1.4 (1004 reviews)
Reviewer's quote

The rep i spoke to monday has blocked me from speaking to anyone dont understand why ive inform my employer to drop your card service to many fees and poor service..

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Those are the two major things, but I have spent hours on the phone with customer service reps who refuse to help me with anything and claim not to know the name of the Green Dot CEO; they don't know their boss' name or they are not allowed to give it out. there is no one to talk to on the phone...

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Website
1.5 (764 reviews)
1.5 (1039 reviews)
Reviewer's quote

...Best Regards Gaurav Singh Customer Relations InterGlobe Aviation Limited ("IndiGo") Level 5 Tower D Global Business Park M G Road Gurgaon Haryana 122002 India Website – www. goindigo. in On 10/16/2019, 6:01:30 PM , Hippolitus...

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I go to the website to activate my card and it says my information doesn't match..

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Global Cash Card and GoBank Pros and Cons

Pros
  • I will never go with them ever again
  • Unresolved error on their end
  • Very unprofessional company
  • No fees
  • Unable to speak with supervisor
  • Easy to open account
Cons
  • Customer service
  • Poor service
  • Enough is enough
  • Poor customer service
  • No online customer service
  • Not being able to contact customer service

Global Cash Card and GoBank Most Positive Reviews

Top rated reviews
5

I have had a GCC for over a year with three different employers. All employers provided direct deposits. No problem or...

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5

I lost my bank card and I would like a replacement.

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5

Trying to order food, or a lyft.... they don't accept. Either you guys need to update on the cards or they need to fix...

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5

When do I get my card please contact me at 8159083349

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Global Cash Card and GoBank Most Critical Reviews

Lowest rated reviews
1

Charges pending. It's saying i have -6.06 nd i have over 107. It wouldn't let me purchase anything. But i got...

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1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

Horrible experience. My poor nephew found out his girlfrind was cheating. Lost his place to live and girlfriend. Card...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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Global Cash Card and GoBank Latest Reviews

Recent published reviews
No votes

Been with them for about 3 yrs. I've maybe called them 3x.......you know what? I ain't going thru all the explaining....

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No votes

My account is blocked / closed and I'm not able to talk to anybody the automated service just keep hanging up on me...

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1.3

This company is honestly a joke, how they are still in business is beyond me. I lost my card and had to submit...

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1

Received an unsolicited Credit Card from GoBank. I called them to cancel card and initiate fraud complaint. They said...

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Global Cash Card and GoBank Products and Services

Most reviewed product and services
  • Global Cash Card Customer Care (435 reviews)
  • Global Cash Card Account (332 reviews)
  • Global Cash Card Prepaid Card (119 reviews)
  • Gobank Account (529 reviews)
  • Gobank Customer Care (274 reviews)
  • Gobank Debit Card (147 reviews)