PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and GlassesUSA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical
GlassesUSA

Zenni Optical and GlassesUSA Overview

Total reviews 117 525
Company responses 0 0
Issues resolved 3 17

Zenni Optical and GlassesUSA Consumer Ratings

Rank
133 out of 1424 in Jewelry and Accessories category
236 out of 910 in Medical Supplies and Equipment category
Customer service
132 in category
222 in category
Product or Service Quality
145 in category
222 in category
Price Affordability
85 in category
144 in category
Value for money
127 in category
184 in category

Zenni Optical and GlassesUSA Rating Details

Customer service
2
(57 reviews)
1.1
(322 reviews)
Reviewer's quote

...Customer service was FANTASTIC! Joined my screen and was able to tell me right away what I had done wrong and I was able to fix it while she watched and helped me remember the discount code too!!..

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Order February 20th today it is March 12th, speaking with customer service every day getting disgusting responses and no help and broken promises I reached out to Daniel Rothman CEO on glassesusa as my daughter was at risk of being held back as she was missing work due to her vision. He had the...

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Product or Service Quality
2.2
(55 reviews)
1.3
(275 reviews)
Reviewer's quote

Dollar store quality glasses. Cheap and makes you look cheap. Made in China, delivered from China...

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...Awful do not order glasses terrible customer service NO help! 3/5/24 Awful, terrible would give zero stars. They give you the complete run around. Cant get information on your order after 5 different chat sessions and 4 phone calls still could not speak to a real human...

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Price Affordability
3.3
(50 reviews)
2.2
(240 reviews)
Reviewer's quote

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

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That is basically the same price as the first pair. Im not sure if they can give me the money so I can order the new pair or ask if I have to wait until they get my return and then order the new glasses. The coupon codes that Ive been using have been really helpful but they keep changing them and...

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Value for money
2.8
(50 reviews)
1.6
(243 reviews)
Reviewer's quote

...One lens in pair of glasses was missing the Rx! Eyeglasses have no value if Rx is wrong and company has a poor refund policy plus makes it difficult to repair their error..

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...Ive spent so much money with them and cant get help when I need it!..

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Zenni Optical and GlassesUSA Pros and Cons

Pros
  • Prices
  • Price
  • I liked that i had an option to order glasses online
  • Selection of glasses
  • Prices
  • Pathethic
Cons
  • Poor product quality
  • Terrible refund and repair policy
  • Poor customer service
  • Customer service
  • Everything about their customer service
  • Bad service

Zenni Optical and GlassesUSA Most Positive Reviews

Top rated reviews
5

Company is great! Highly recommend!
Delivery was good tracking was easy, and the product was as promised!

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5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

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5

Could not figure out how transition lens option was not available. Customer service was FANTASTIC! Joined my screen and...

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5

trying to make decision on whether to purchase from usaglasses

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Zenni Optical and GlassesUSA Most Critical Reviews

Lowest rated reviews
1

I returned the glasses due to them causing issues with my eyesight. Zenni were not helpful and I had to take out a...

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1

Paid for express shipping 3-5 days, online chat says wait 15 business days before anything. Impossible to talk to a...

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1

I ordered glasses for my 6 year old daughter who cannot see without glasses. I have tried multiple times to contact...

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1

HEADS UP!

I ordered glasses from this crew on June 26, 2015 and as of August 20, 2015, I have not received my glasses....

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Zenni Optical and GlassesUSA Latest Reviews

Recent published reviews
2.3

I have return my progresive because the right side was something wrong it was Blair so I return them and for a month I...

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No votes

My glasses were ordered on Feb 21, werent sent to production until 5 days later. My glasses were delayed in production.
I...

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4.9

I had a scratch on my glasses and it was out of the warranty. But they are replacing my glasses anyway so I am totally...

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1

My daughter traumatized by her dad US Army Vet Daniel Shane killed in 2022, struggled enough from his death as she stopp...

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