PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and GlassesUSA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical
GlassesUSA

Zenni Optical and GlassesUSA Overview

Total reviews 68 374
Company responses 0 0
Issues resolved 2 8

Zenni Optical and GlassesUSA Consumer Ratings

Rank
75 out of 504 in Medical Supplies and Equipment category
145 out of 504 in Medical Supplies and Equipment category
Customer service
104 in category
135 in category
Product or Service Quality
93 in category
128 in category
Reliability
103 in category
119 in category
Price Affordability
56 in category
85 in category

Zenni Optical and GlassesUSA Rating Details

Customer service
1.4 (34 reviews)
1.2 (233 reviews)
Reviewer's quote

...Just for the record I was not "pissed", received very professional help from Daniel Jericho Alvarez, in your customer service dept. He was very knowledgeable, helpful and concerned about my glasses. I received a return label the very same day...

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Having to go through *** to get a refund of my money, and the customer service if you can call it SUCKS..

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Product or Service Quality
1.7 (33 reviews)
1.3 (194 reviews)
Reviewer's quote

...in addition when i received my glasses they were of such extraordinarily poor quality that to me they were worth about 5$. afterwards despite my numerous queries to customer service they never returned my mssgs. exceptionally poor business..

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It was delayed in production at first for a good 2-3 weeks and they finally said "OH, sorry we cannot add the anti-fog coating due to demand. " I wanted to cancel them at that point or at least have them sent to my new address since it was taking so long, but they ignored both of those requests....

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Reliability
1.3 (30 reviews)
1.1 (177 reviews)
Reviewer's quote

Bought 3 pair of glasses, I cant see out of any of them. Return policy is ridiculous!

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I bought a pair of glasses, 1st one came and was not OK with so I sent back and asked that they redo themWILL once you send them back to have them done correctly it REMOVES the refund policy, They sent 2nd pair and the prescription was wrong, I sent back the day I got them, now they say I have a...

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Price Affordability
2.8 (29 reviews)
2.2 (166 reviews)
Reviewer's quote

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

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...I will not be using the 50% credit as there are many reputable places to order glasses at a reasonable price. Read the fine print on the 100% money back guarantee and 365-day warranty..

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Zenni Optical and GlassesUSA Pros and Cons

Pros
  • Prices
  • I liked that i had an option to order glasses online
  • Price
  • Selection of glasses
  • Prices
  • Pathethic
Cons
  • Terrible refund and repair policy
  • Poor product quality
  • Order not delivered as promised
  • Customer service
  • Everything about their customer service
  • Never received what i paid for like many others

Zenni Optical and GlassesUSA Most Positive Reviews

Top rated reviews
5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

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5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

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4.9

I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are...

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5

Read bad reviews on here after waiting 3 weeks while my glasses were still in "production" so I emailed the website and...

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Zenni Optical and GlassesUSA Most Critical Reviews

Lowest rated reviews
1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

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1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

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1

I ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days....

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1

I ordered a pair of rimless glasses from GlassesUSA with high hopes having read a fair amount of positive reviews. Most...

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Zenni Optical and GlassesUSA Latest Reviews

Recent published reviews
4

Glasses were returned on Oct. 20, 2020 to correct fit and lenses. Waiting to hear back from company. Just for the...

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1.4

I bought a pair of glasses, 1st one came and was not OK with so I sent back and asked that they redo them
WILL once you s...

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No votes

1#o335865****
Hello people at Zenni,
I ordered new glasses at your company 2 days ago but after talking to my optometrist...

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1

PLEASE DO NOT BUY FROM GLASSESUSA. I have never left a review on anything. I lost over 700+ dollars using this companys...

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Zenni Optical and GlassesUSA Products and Services

Most reviewed product and services
  • Zenni Optical Eyeglasses (28 reviews)
  • Zenni Optical Sunglasses (5 reviews)
  • Zenni Optical Shipping Service (3 reviews)
  • Glassesusa Eyeglasses (54 reviews)
  • Glassesusa Shipping Service (51 reviews)
  • Glassesusa Sunglasses (9 reviews)