PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and GlassesUSA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical
GlassesUSA

Zenni Optical and GlassesUSA Overview

Total reviews
60
340
Company responses
0
0
Issues resolved
2
6

GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 340 reviews. It is 280 reviews more than Zenni Optical received since Jun 9, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zenni Optical customer support team than with GlassesUSA customer service.

Zenni Optical and GlassesUSA Consumer Ratings

Rank
62 out of 568 in Medical Supplies and Equipment category
113 out of 568 in Medical Supplies and Equipment category
Customer service
95 in category
111 in category
Product or Service Quality
82 in category
111 in category
Price Affordability
46 in category
69 in category

According to consumer ratings and reviews, Zenni Optical ranks 51 points higher in the Medical Supplies and Equipment category than GlassesUSA. People gave Zenni Optical 1.3 stars for Customer service criterion in Medical Supplies and Equipment category and it is 115 points higher than the worst rated brand in this category. At the same time, GlassesUSA was rated 1.2 stars for Customer service criterion in this category and it is 99 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Zenni Optical has a higher rating than GlassesUSA. Regarding Price Affordability criterion, consumers gave Zenni Optical 3 stars and it is 78% greater than other in category. GlassesUSA however was rated 2.2 stars and it is 67% greater than other in category.

Zenni Optical and GlassesUSA Rating Details

Customer service
1.3 (30 reviews)
1.2 (208 reviews)
Reviewer's quote

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

Daleysa

...Problem is that; if something goes wrong, customer service has no contact with the production facility(s). Company is a HUGE conglomerate based in Italy, and is the owner of many high-end brands. I love Italy and speak Italian, but business arrangements there are sometimes disorganized...

PissedConsumer1688875
Product or Service Quality
1.7 (29 reviews)
1.3 (170 reviews)
Reviewer's quote

ZENNI does not guarantee quality of product or service. Will imply any error in fulfilling Rx is customer misconception or customer fault. Only provides 50% refund with 30 days of purchase, however, it takes 2 weeks to fulfill order, so customer only has 2 weeks to return or settle a problem with...

PissedConsumer1674814

Poor quality, inflated price. Sham warranty..

Abby R
Price Affordability
3 (26 reviews)
2.2 (148 reviews)
Reviewer's quote

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

Petro

...I will not be using the 50% credit as there are many reputable places to order glasses at a reasonable price. Read the fine print on the 100% money back guarantee and 365-day warranty..

Jim B

Zenni Optical and GlassesUSA Pros and Cons

Pros
  • Prices
  • I liked that i had an option to order glasses online
  • Price
  • Selection of glasses
  • Prices
  • Pathethic
Cons
  • Terrible refund and repair policy
  • Order not delivered as promised
  • Poor product quality
  • Customer service
  • Management does not resolve issues
  • Wrong prescription

Zenni Optical and GlassesUSA Most Positive Reviews

Top rated reviews
5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

Zenni Optical and GlassesUSA Most Critical Reviews

Lowest rated reviews
1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

Zenni Optical and GlassesUSA Latest Reviews

Recent published reviews

Hola, les hice una compra de lentes de sol ópticos progresivos y los pagué el día 16 de diciembre de 2019. Hoy 3 de...

Read all 60 reviews
1.8

This company makes return seem easy, but once you get to return the item, they WILL push back.
They will keep on asking f...

Read all 340 reviews

Zenni Optical and GlassesUSA Products and Services

Most reviewed product and services
  • Zenni Optical Eyeglasses (26 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (4 reviews)
  • Glassesusa Customer Care (57 reviews)
  • Glassesusa Eyeglasses (46 reviews)
  • Glassesusa Shipping Service (37 reviews)