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Zenni Optical
GlassesUSA

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Zenni Optical

Zenni Optical

2.1
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 55 TOTAL REVIEWS
Rank
55 out of 634
in Medical Supplies and Equipment category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Reliability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    31
  • SUCCESSFUL
    16%
  • AVG CALL DURATION
    03:56
  • ISSUES RESOLVED
    22%
Top Products and Services
1.8
25 reviews
3.7
6 reviews
1.5
4 reviews
GlassesUSA

GlassesUSA

1.6
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 334 TOTAL REVIEWS
Rank
113 out of 634
in Medical Supplies and Equipment category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Reliability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    29
  • SUCCESSFUL
    79%
  • AVG CALL DURATION
    03:00
  • ISSUES RESOLVED
    18%
Top Products and Services
1.6
55 reviews
1.6
46 reviews
1.7
37 reviews

How would you compare Zenni Optical vs GlassesUSA?

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Anonymous
#1471183

Without actually trying Zenni, I would ascertain that they are also using an inferior glass. Due to this, if indeed it is true, the glasses will not be as good as those that the consumer would pay top dollar for.

My reasoning for this is that, I am an avid photographer and have bought many different lenses for my camera. If one purchases, we'll say, a 70-300mm lens, one you pay $800 for, the other, is $1200. The glass in the lenses do not even compare to one and other. The cheaper lens, albeit a good lens, is nowhere near the quality of the more expensive lens, thus the picture quality is not as good.

The same, in my opinion, is to be said with regard to eye glasses. Pay the money and get a pair that you will be satisfied with.

Not only will you see better, you will not have to fight with any customer service representatives...... YOU WILL LOSE!

Anonymous
#1488586
@Budger

Good point, to consider the quality of the lenses and glass, but prices driven by cost to produce don't apply to eyeglasses at all, according to a video "Adam Ruins Everything - The Conspiracy Behind Your Glasses" at https://www.cnet.com/how-to/best-ways-to-buy-glasses-online/Unless this video was produced by Zenni or Glasses USA, etc.We live in the days of fake news and fake reviews....

Anonymous
#1657719
@Budger

I am surprised you would post a strong negative opinion like that when you have no experience with them!!!

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