PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlassesUSA and Zenni Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlassesUSA
Zenni Optical

GlassesUSA and Zenni Optical Overview

Total reviews 525 117
Company responses 0 0
Issues resolved 17 3

GlassesUSA and Zenni Optical Consumer Ratings

Rank
236 out of 910 in Medical Supplies and Equipment category
133 out of 1425 in Jewelry and Accessories category
Customer service
222 in category
132 in category
Product or Service Quality
222 in category
145 in category
Value for money
184 in category
127 in category
Price Affordability
144 in category
85 in category

GlassesUSA and Zenni Optical Rating Details

Customer service
1.1
(322 reviews)
2
(57 reviews)
Reviewer's quote

Order February 20th today it is March 12th, speaking with customer service every day getting disgusting responses and no help and broken promises I reached out to Daniel Rothman CEO on glassesusa as my daughter was at risk of being held back as she was missing work due to her vision. He had the...

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...Customer service was FANTASTIC! Joined my screen and was able to tell me right away what I had done wrong and I was able to fix it while she watched and helped me remember the discount code too!!..

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Product or Service Quality
1.3
(275 reviews)
2.2
(55 reviews)
Reviewer's quote

...Awful do not order glasses terrible customer service NO help! 3/5/24 Awful, terrible would give zero stars. They give you the complete run around. Cant get information on your order after 5 different chat sessions and 4 phone calls still could not speak to a real human...

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Dollar store quality glasses. Cheap and makes you look cheap. Made in China, delivered from China...

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Value for money
1.6
(243 reviews)
2.8
(50 reviews)
Reviewer's quote

...Ive spent so much money with them and cant get help when I need it!..

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...One lens in pair of glasses was missing the Rx! Eyeglasses have no value if Rx is wrong and company has a poor refund policy plus makes it difficult to repair their error..

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Price Affordability
2.2
(240 reviews)
3.3
(50 reviews)
Reviewer's quote

That is basically the same price as the first pair. Im not sure if they can give me the money so I can order the new pair or ask if I have to wait until they get my return and then order the new glasses. The coupon codes that Ive been using have been really helpful but they keep changing them and...

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Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

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GlassesUSA and Zenni Optical Pros and Cons

Pros
  • Selection of glasses
  • Prices
  • Pathethic
  • Prices
  • Price
  • I liked that i had an option to order glasses online
Cons
  • Customer service
  • Everything about their customer service
  • Bad service
  • Poor product quality
  • Terrible refund and repair policy
  • Poor customer service

GlassesUSA and Zenni Optical Most Positive Reviews

Top rated reviews
5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

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5

Company is great! Highly recommend!
Delivery was good tracking was easy, and the product was as promised!

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5

trying to make decision on whether to purchase from usaglasses

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5

Could not figure out how transition lens option was not available. Customer service was FANTASTIC! Joined my screen and...

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GlassesUSA and Zenni Optical Most Critical Reviews

Lowest rated reviews
1

Paid for express shipping 3-5 days, online chat says wait 15 business days before anything. Impossible to talk to a...

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1

I returned the glasses due to them causing issues with my eyesight. Zenni were not helpful and I had to take out a...

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1

HEADS UP!

I ordered glasses from this crew on June 26, 2015 and as of August 20, 2015, I have not received my glasses....

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1

I ordered glasses for my 6 year old daughter who cannot see without glasses. I have tried multiple times to contact...

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GlassesUSA and Zenni Optical Latest Reviews

Recent published reviews
No votes

My glasses were ordered on Feb 21, werent sent to production until 5 days later. My glasses were delayed in production.
I...

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2.3

I have return my progresive because the right side was something wrong it was Blair so I return them and for a month I...

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1

My daughter traumatized by her dad US Army Vet Daniel Shane killed in 2022, struggled enough from his death as she stopp...

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4.9

I had a scratch on my glasses and it was out of the warranty. But they are replacing my glasses anyway so I am totally...

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