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GlassesUSA

Medical Supplies and Equipment
  • 2 ISSUES RESOLVED
  • 236 TOTAL REVIEWS
  • $26.9K CLAIMED LOSSES
  • $242 AVERAGE LOSS
1.6
Customer service
Website
Staff
Discounts and Special Offers
Diversity of Products or Services
  • Selection of glasses 5
  • Prices 4
  • Although this turned out to be false 3
  • Presentation and promise of service 2
  • Low prices 2

Customers don't like

  • Customer service33
  • Wrong prescription4
  • Never received what i paid for like many others4
  • Management does not resolve issues4
  • Worst excuse for customer service ever3
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Zenni Optical

Medical Supplies and Equipment
  • 0 ISSUES RESOLVED
  • 23 TOTAL REVIEWS
  • $703 CLAIMED LOSSES
  • $78 AVERAGE LOSS
2.0
Customer service
Website
Staff
Discounts and Special Offers
Diversity of Products or Services
  • Prices 1
  • Price 1
  • Good quality 1
  • Fast 1
  • Cheap eyeglasses 1

Customers don't like

  • Order not delivered as promised2
  • Obstructive customer services2
  • No accountabilty defective product2
  • Poor product quality1
  • Poor customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1471183

Without actually trying Zenni, I would ascertain that they are also using an inferior glass. Due to this, if indeed it is true, the glasses will not be as good as those that the consumer would pay top dollar for.

My reasoning for this is that, I am an avid photographer and have bought many different lenses for my camera. If one purchases, we'll say, a 70-300mm lens, one you pay $800 for, the other, is $1200. The glass in the lenses do not even compare to one and other. The cheaper lens, albeit a good lens, is nowhere near the quality of the more expensive lens, thus the picture quality is not as good.

The same, in my opinion, is to be said with regard to eye glasses. Pay the money and get a pair that you will be satisfied with.

Not only will you see better, you will not have to fight with any customer service representatives...... YOU WILL LOSE!