PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlassesUSA and Zenni Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlassesUSA
Zenni Optical

GlassesUSA and Zenni Optical Overview

Total reviews
340
61
Company responses
0
0
Issues resolved
6
2

GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 340 reviews. It is 279 reviews more than Zenni Optical received since Jun 9, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zenni Optical customer support team than with GlassesUSA customer service.

GlassesUSA and Zenni Optical Consumer Ratings

Rank
113 out of 568 in Medical Supplies and Equipment category
62 out of 568 in Medical Supplies and Equipment category
Customer service
109 in category
94 in category
Product or Service Quality
110 in category
82 in category
Reliability
97 in category
87 in category

According to consumer ratings and reviews, Zenni Optical ranks 51 points higher in the Medical Supplies and Equipment category than GlassesUSA. People gave GlassesUSA 1.2 stars for Customer service criterion in Medical Supplies and Equipment category and it is 99 points higher than the worst rated brand in this category. At the same time, Zenni Optical was rated 1.3 stars for Customer service criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Zenni Optical has a higher rating than GlassesUSA. Regarding Reliability criterion, consumers gave GlassesUSA 1.1 stars and it is 53% greater than other in category. Zenni Optical however was rated 1.3 stars and it is 58% greater than other in category.

GlassesUSA and Zenni Optical Rating Details

Customer service
1.2 (208 reviews)
1.3 (31 reviews)
Reviewer's quote

...Problem is that; if something goes wrong, customer service has no contact with the production facility(s). Company is a HUGE conglomerate based in Italy, and is the owner of many high-end brands. I love Italy and speak Italian, but business arrangements there are sometimes disorganized...

PissedConsumer1688875

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

Daleysa
Product or Service Quality
1.3 (170 reviews)
1.7 (29 reviews)
Reviewer's quote

Poor quality, inflated price. Sham warranty..

Abby R

ZENNI does not guarantee quality of product or service. Will imply any error in fulfilling Rx is customer misconception or customer fault. Only provides 50% refund with 30 days of purchase, however, it takes 2 weeks to fulfill order, so customer only has 2 weeks to return or settle a problem with...

PissedConsumer1674814
Reliability
1.1 (156 reviews)
1.3 (25 reviews)
Reviewer's quote

This company makes return seem easy, but once you get to return the item, they WILL push back.They will keep on asking for more and more proof and documentations, causing you to run to a lot of places to get them, and until you give up.

J S

Family has used Zenni for several years, but if I can’t get this resolved, we will never use this company again. This is very frustrating when you desperately need your glasses. They said to send them. I’ve done everything I know to do, and can’t get an answer.

Jackie S

GlassesUSA and Zenni Optical Pros and Cons

Pros
  • Selection of glasses
  • Prices
  • Pathethic
  • Prices
  • I liked that i had an option to order glasses online
  • Price
Cons
  • Customer service
  • Management does not resolve issues
  • Wrong prescription
  • Terrible refund and repair policy
  • Order not delivered as promised
  • Poor product quality

GlassesUSA and Zenni Optical Most Positive Reviews

Top rated reviews
5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

GlassesUSA and Zenni Optical Most Critical Reviews

Lowest rated reviews
1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

GlassesUSA and Zenni Optical Latest Reviews

Recent published reviews
1.8

This company makes return seem easy, but once you get to return the item, they WILL push back.
They will keep on asking f...

Read all 340 reviews
1

They made not once, but twice the same set of glasses incorrectly. They cannot be trusted to make the prescription...

Read all 61 reviews

GlassesUSA and Zenni Optical Products and Services

Most reviewed product and services
  • Glassesusa Customer Care (57 reviews)
  • Glassesusa Eyeglasses (46 reviews)
  • Glassesusa Shipping Service (37 reviews)
  • Zenni Optical Eyeglasses (26 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (4 reviews)