PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlassesUSA and Warby Parker Eyewear as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlassesUSA
Warby Parker Eyewear

GlassesUSA and Warby Parker Eyewear Overview

Total reviews 532 49
Company responses 0 0
Issues resolved 17 1

GlassesUSA and Warby Parker Eyewear Consumer Ratings

Rank
236 out of 973 in Medical Supplies and Equipment category
104 out of 973 in Medical Supplies and Equipment category
Customer service
225 in category
154 in category
Product or Service Quality
226 in category
101 in category
Reliability
217 in category
129 in category
Value for money
188 in category
86 in category

GlassesUSA and Warby Parker Eyewear Rating Details

Customer service
1.1
(328 reviews)
1.5
(26 reviews)
Reviewer's quote

Terrible customer service they say that you can call all day, but nobody ever comes to the phone. So frustrating..

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Their customer service told me there was nothing they could do, but that maybe I should drive to their nearest store (2 hour drive) and have them adjusted to fit better. I feel like they didn't even listen to what was wrong with them, which is so frustrating. I will never again buy from them, I'd...

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Product or Service Quality
1.3
(281 reviews)
2.2
(23 reviews)
Reviewer's quote

...BTW: Cust service rep has no real power. All rep can do is send a message to "insert dept name here" and have them reach out to me, which said dept doesn't seem to do very well..

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...customer service. didn't seem to care of my situation and just re-told me the company policy re changes..

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Reliability
1.2
(269 reviews)
1.7
(23 reviews)
Reviewer's quote

The repeated assurances with no substantive follow-through have led me to question the reliability of GlassesUSA. This experience has been more than just an inconvenience; it has been a glaring testament to the decline in customer service standards. It's not just about the delayed glasses...

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I bought glasses and I had an eye exam in the Alderwood Sore near Seattle, WA. while on vacation. When I received the product, there were issues, so I contacted the store. I was given an appointment for a video call. No Show! Got an email instead. Scheduled a second video call, no response,...

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Value for money
1.6
(249 reviews)
2.6
(22 reviews)
Reviewer's quote

...help me with the order just told me he talked with Jack Winter, but then turn around and offer $100 credit good for 6 months to give these crooks more of my money and time! Jack winter emails promising overnight delivery on the 12th and delivery on the 13th well no surprise they have not been shipped and called...

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They took my son's money and never delivered. Kept telling him his current prescription needed updating after taking his money. He got an update, and they still are dragging their feet...

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GlassesUSA and Warby Parker Eyewear Pros and Cons

Pros
  • Selection of glasses
  • Prices
  • Pathethic
  • At home try-on
  • Seem to be good quality
  • Nice glasses
Cons
  • Customer service
  • Everything about their customer service
  • Bad service
  • Incompetence
  • Impossible to do business with
  • Customer service

GlassesUSA and Warby Parker Eyewear Most Positive Reviews

Top rated reviews
5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

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5

I DID NOT HAVE A COMPLAINT! Not sure how or why I am getting this??? My past and todays current exchange with a rep...

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5

trying to make decision on whether to purchase from usaglasses

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4.6

It was fine, but I thought the message shown on your website when I got your phone number so I could call to see if you...

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GlassesUSA and Warby Parker Eyewear Most Critical Reviews

Lowest rated reviews
1

So basically I ordered item but forgot to update my new address so the item was shipped to wrong address. My fault, I ge...

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1

I have returned to Warby Parker, Walnut St, Phila, Pa., 4 separate times to get a simple adjustment made to my newly...

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1

HEADS UP!

I ordered glasses from this crew on June 26, 2015 and as of August 20, 2015, I have not received my glasses....

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1

I went to the Boca Raton Warby Parker store because I had a few scratches on one of my lenses. I was told by your sales...

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GlassesUSA and Warby Parker Eyewear Latest Reviews

Recent published reviews
1

They stated they would be shipping the glasses on 3/22/24. When they didnt ship I spoke to multiple people on 3/25/26...

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1.9

I bought glasses and I had an eye exam in the Alderwood Sore near Seattle, WA. while on vacation. When I received the...

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1

Two lenses. Neither the same prescription or sizing. Neither MY prescription or sizing. Wont refund.

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3.1

due to cataract surgery, I no longer needed glasses for distance. wanted to change out for non scrip sun glasses....

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