PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlassesUSA and Warby Parker Eyewear as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlassesUSA
Warby Parker Eyewear

GlassesUSA and Warby Parker Eyewear Overview

Total reviews
349
30
Company responses
0
0
Issues resolved
6
1

GlassesUSA and Warby Parker Eyewear Consumer Ratings

Rank
137 out of 471 in Medical Supplies and Equipment category
89 out of 471 in Medical Supplies and Equipment category
Customer service
120 in category
99 in category
Product or Service Quality
116 in category
69 in category
Reliability
104 in category
102 in category
Diversity of Products or Services
80 in category
62 in category

GlassesUSA and Warby Parker Eyewear Rating Details

Customer service
1.2 (214 reviews)
1.3 (15 reviews)
Reviewer's quote

...The online and phone customer service people (lots of "Tanners" and "Marges) merely repeat the same information ad nauseam. Almost four months later, innumerable online and phone interactions, and still no glasses and no refund. Outrageous..

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Their customer service told me there was nothing they could do, but that maybe I should drive to their nearest store (2 hour drive) and have them adjusted to fit better. I feel like they didn't even listen to what was wrong with them, which is so frustrating. I will never again buy from them, I'd...

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Product or Service Quality
1.3 (178 reviews)
1.8 (13 reviews)
Reviewer's quote

I have made 7 orders over the yrs quality has been good but always a little slow but now I am very frustrated they messed up my address, shipped to different address than my stated address on my account. Nearing a month and still no glasses or offer to expedite..

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...although it was resolved, the communication issues, custormer service person not following through and poor info management at store level was very disappointing..

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Reliability
1.1 (158 reviews)
1.2 (12 reviews)
Reviewer's quote

This company is nothing but a scam and good luck in ever getting a refund.

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I ordered a pair of Prescription sunglasses with the graded reflective lenses ( Nancy). What I received was a pair of dark tinted sunglasses. The girl in the store assured me a 100% that I could get the graded reflective in prescription. I take the glasses back and it is not possible. However, I...

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Diversity of Products or Services
2.1 (153 reviews)
2.4 (15 reviews)
Reviewer's quote

I have purchased four pairs of prescription sunglasses from Glasses USA and was reasonably happy with the products until I became a casualty of their returns policy. Three weeks after receiving a pair of glasses, the frame just snapped while I was sitting still. This was obviously due to defective...

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Fitted a nice frame and had a measurement done for 40 usd. When the frame was ready with the prescription glasses, the frame was completely out of form. I became aware that these frames are the worst quality. I got my money bach but not the measurement costs. One of the worst experiences of my...

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GlassesUSA and Warby Parker Eyewear Pros and Cons

Pros
  • Selection of glasses
  • Prices
  • Pathethic
  • Eyeglasses
  • Design
  • At home try-on
Cons
  • Customer service
  • Never received what i paid for like many others
  • Management does not resolve issues
  • Customer service
  • Shipping
  • Incompetence

GlassesUSA and Warby Parker Eyewear Most Positive Reviews

Top rated reviews
5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

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3.9

bought two pairs of glasses. paid $50 for expedited shipping to a store location within 2 business days ( I was told it...

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5

Read bad reviews on here after waiting 3 weeks while my glasses were still in "production" so I emailed the website and...

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3.7

While the idea of trying on frames at home sounds fantastic, I received 5 pair of glasses which were dirty with...

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GlassesUSA and Warby Parker Eyewear Most Critical Reviews

Lowest rated reviews
1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

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1

I have returned to Warby Parker, Walnut St, Phila, Pa., 4 separate times to get a simple adjustment made to my newly...

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1

I ordered a pair of rimless glasses from GlassesUSA with high hopes having read a fair amount of positive reviews. Most...

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1.1

The lenses only had the correct prescription directly in the center of the lense. If I looked where to the side of the...

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GlassesUSA and Warby Parker Eyewear Latest Reviews

Recent published reviews
No votes

Nothing I have ordered is some how not In stock. Can't get a hold of anyone cause the number doesn't work and I am on a...

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No votes

Could not connect. Since that, I have called and text to your number
but have no response. I need to know if you have ext...

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1

I have made 7 orders over the yrs quality has been good but always a little slow but now I am very frustrated they...

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1.6

I ordered a pair of Prescription sunglasses with the graded reflective lenses ( Nancy). What I received was a pair of...

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GlassesUSA and Warby Parker Eyewear Products and Services

Most reviewed product and services
  • Glassesusa Customer Care (74 reviews)
  • Glassesusa Shipping Service (51 reviews)
  • Glassesusa Eyeglasses (42 reviews)
  • Warby Parker Eyewear Eyeglasses (9 reviews)
  • Warby Parker Eyewear Customer Care (5 reviews)
  • Warby Parker Eyewear Shipping Service (3 reviews)