PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlassesUSA and Warby Parker Eyewear as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlassesUSA
Warby Parker Eyewear

GlassesUSA and Warby Parker Eyewear Overview

Total reviews
336
29
Company responses
0
0
Issues resolved
6
1

GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 336 reviews. It is 307 reviews more than Warby Parker Eyewear received since Jul 21, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Warby Parker Eyewear customer support team than with GlassesUSA customer service.

GlassesUSA and Warby Parker Eyewear Consumer Ratings

Rank
113 out of 636 in Medical Supplies and Equipment category
67 out of 636 in Medical Supplies and Equipment category
Customer service
109 in category
92 in category
Product or Service Quality
110 in category
70 in category
Reliability
101 in category
98 in category

According to consumer ratings and reviews, Warby Parker Eyewear ranks 46 points higher in the Medical Supplies and Equipment category than GlassesUSA. People gave GlassesUSA 1.2 stars for Customer service criterion in Medical Supplies and Equipment category and it is 97 points higher than the worst rated brand in this category. At the same time, Warby Parker Eyewear was rated 1.3 stars for Customer service criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Warby Parker Eyewear has a higher rating than GlassesUSA. Regarding Reliability criterion, consumers gave GlassesUSA 1.1 stars and it is 51% greater than other in category. Warby Parker Eyewear however was rated 1.2 stars and it is 52% greater than other in category.

GlassesUSA and Warby Parker Eyewear Rating Details

Customer service
1.2 (206 reviews)
1.3 (15 reviews)
Reviewer's quote

...Problem is that; if something goes wrong, customer service has no contact with the production facility(s). Company is a HUGE conglomerate based in Italy, and is the owner of many high-end brands. I love Italy and speak Italian, but business arrangements there are sometimes disorganized...

PissedConsumer1688875

...although it was resolved, the communication issues, custormer service person not following through and poor info management at store level was very disappointing..

allan c
Product or Service Quality
1.3 (167 reviews)
1.8 (13 reviews)
Reviewer's quote

...If this was a product malfunction, I could understand. However, this is a prescription fulfillment (optician) error which I doctor found when examining my glasses at my next appointment. BEWARE CONSUMERS..

Carla J

I ordered a pair of Prescription sunglasses with the graded reflective lenses ( Nancy). What I received was a pair of dark tinted sunglasses. The girl in the store assured me a 100% that I could get the graded reflective in prescription. I take the glasses back and it is not possible. However, I...

Kimberly c
Reliability
1.1 (154 reviews)
1.2 (12 reviews)
Reviewer's quote

Ordered glasses but cancelled order five minutes after placing and reviewing it,because they failed to disclose that they were actually sunglasses until after the order was placed,now they won't refund my money,even though they cancelled the order.They offered a 110% store credit but don't bother...

PissedConsumer1726964

Fitted a nice frame and had a measurement done for 40 usd. When the frame was ready with the prescription glasses, the frame was completely out of form. I became aware that these frames are the worst quality. I got my money bach but not the measurement costs. One of the worst experiences of my...

Jean-Paul K

GlassesUSA and Warby Parker Eyewear Pros and Cons

Pros
  • Selection of glasses
  • Prices
  • Pathethic
  • Eyeglasses
  • Design
  • At home try-on
Cons
  • Customer service
  • Management does not resolve issues
  • Repeatedly ignore customer requests
  • Customer service
  • Shipping
  • Incompetence

GlassesUSA and Warby Parker Eyewear Most Positive Reviews

Top rated reviews
5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

4

bought two pairs of glasses. paid $50 for expedited shipping to a store location within 2 business days ( I was told it...

GlassesUSA and Warby Parker Eyewear Most Critical Reviews

Lowest rated reviews
1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

1

I have returned to Warby Parker, Walnut St, Phila, Pa., 4 separate times to get a simple adjustment made to my newly...

GlassesUSA and Warby Parker Eyewear Latest Reviews

Recent published reviews
1

Ordered glasses but cancelled order five minutes after placing and reviewing it,because they failed to disclose that...

Read all 336 reviews
1.6

I ordered a pair of Prescription sunglasses with the graded reflective lenses ( Nancy). What I received was a pair of...

Read all 29 reviews

GlassesUSA and Warby Parker Eyewear Products and Services

Most reviewed product and services
  • Glassesusa Customer Care (56 reviews)
  • Glassesusa Eyeglasses (45 reviews)
  • Glassesusa Shipping Service (37 reviews)
  • Warby Parker Eyewear Eyeglasses (9 reviews)
  • Warby Parker Eyewear Customer Care (4 reviews)
  • Warby Parker Eyewear Shipping Service (3 reviews)