PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlassesUSA and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlassesUSA
Visionworks

GlassesUSA and Visionworks Overview

Total reviews
335
333
Company responses
0
0
Issues resolved
6
1

GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 335 reviews. It is 2 reviews more than Visionworks received since Mar 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with GlassesUSA customer support team than with Visionworks customer service.

GlassesUSA and Visionworks Consumer Ratings

Rank
116 out of 636 in Medical Supplies and Equipment category
62 out of 636 in Medical Supplies and Equipment category
Customer service
109 in category
60 in category
Product or Service Quality
111 in category
66 in category
Reliability
100 in category
60 in category

According to consumer ratings and reviews, Visionworks ranks 54 points higher in the Medical Supplies and Equipment category than GlassesUSA. People gave GlassesUSA 1.2 stars for Customer service criterion in Medical Supplies and Equipment category and it is 97 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Visionworks has a higher rating than GlassesUSA. Regarding Reliability criterion, consumers gave GlassesUSA 1.1 stars and it is 51% greater than other in category. Visionworks however was rated 1.7 stars and it is 71% greater than other in category.

GlassesUSA and Visionworks Rating Details

Customer service
1.2 (206 reviews)
1.7 (143 reviews)
Reviewer's quote

...Problem is that; if something goes wrong, customer service has no contact with the production facility(s). Company is a HUGE conglomerate based in Italy, and is the owner of many high-end brands. I love Italy and speak Italian, but business arrangements there are sometimes disorganized...

PissedConsumer1688875

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K
Product or Service Quality
1.3 (166 reviews)
1.9 (117 reviews)
Reviewer's quote

...If this was a product malfunction, I could understand. However, this is a prescription fulfillment (optician) error which I doctor found when examining my glasses at my next appointment. BEWARE CONSUMERS..

Carla J

I went to a location in Clifton Park, NY. The doctor doing the exam commented when he looked at my medication list (my meds were not for anything eye-related) that it was sad that I was on "so many medications and so young." I was there for an eye exam, not an unasked for opinion on how many...

Julie S
Reliability
1.1 (153 reviews)
1.7 (104 reviews)
Reviewer's quote

3 shipments all incorrect. Lies about sending an RA. Two supervisors lied about what they would do to help. They have done nothing. Almost 4 months trying to solve this issue. I wrote corporate , no reply.

Dan B

My husband had a problem with his pr of glasses, we took them to Haley and she was WONDERFUL! She understood what the problem was and She fixed it in no time and there was no charge. A Wonderful experience. Great Asset to your company.

PissedConsumer1699908

GlassesUSA and Visionworks Pros and Cons

Pros
  • Selection of glasses
  • Prices
  • Pathethic
  • Variety
  • Terrable
  • Employees nice
Cons
  • Customer service
  • Management does not resolve issues
  • Repeatedly ignore customer requests
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship

GlassesUSA and Visionworks Most Positive Reviews

Top rated reviews
5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

GlassesUSA and Visionworks Most Critical Reviews

Lowest rated reviews
1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

GlassesUSA and Visionworks Latest Reviews

Recent published reviews
1

THIS IS A FOREIGN COMPANY NOT A USA COMPANY ASIAN CRAP THE LENSES ARE ***

Read all 335 reviews
2

I went to a location in Clifton Park, NY. The doctor doing the exam commented when he looked at my medication list (my m...

Read all 333 reviews

GlassesUSA and Visionworks Products and Services

Most reviewed product and services
  • Glassesusa Customer Care (55 reviews)
  • Glassesusa Eyeglasses (45 reviews)
  • Glassesusa Shipping Service (37 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (53 reviews)
  • Visionworks Eye Exam (29 reviews)