PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlassesUSA and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlassesUSA
Visionworks

GlassesUSA and Visionworks Overview

Total reviews
340
336
Company responses
0
0
Issues resolved
6
1

GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 340 reviews. It is 4 reviews more than Visionworks received since Mar 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with GlassesUSA customer support team than with Visionworks customer service.

GlassesUSA and Visionworks Consumer Ratings

Rank
113 out of 569 in Medical Supplies and Equipment category
63 out of 569 in Medical Supplies and Equipment category
Customer service
109 in category
57 in category
Product or Service Quality
110 in category
63 in category
Reliability
97 in category
57 in category

According to consumer ratings and reviews, Visionworks ranks 50 points higher in the Medical Supplies and Equipment category than GlassesUSA. People gave GlassesUSA 1.2 stars for Customer service criterion in Medical Supplies and Equipment category and it is 99 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 151 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Visionworks has a higher rating than GlassesUSA. Regarding Reliability criterion, consumers gave GlassesUSA 1.1 stars and it is 53% greater than other in category. Visionworks however was rated 1.7 stars and it is 73% greater than other in category.

GlassesUSA and Visionworks Rating Details

Customer service
1.2 (208 reviews)
1.7 (145 reviews)
Reviewer's quote

...Problem is that; if something goes wrong, customer service has no contact with the production facility(s). Company is a HUGE conglomerate based in Italy, and is the owner of many high-end brands. I love Italy and speak Italian, but business arrangements there are sometimes disorganized...

PissedConsumer1688875

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K
Product or Service Quality
1.3 (170 reviews)
1.9 (118 reviews)
Reviewer's quote

Poor quality, inflated price. Sham warranty..

Abby R

...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..

Nicholas K
Reliability
1.1 (156 reviews)
1.7 (105 reviews)
Reviewer's quote

This company makes return seem easy, but once you get to return the item, they WILL push back.They will keep on asking for more and more proof and documentations, causing you to run to a lot of places to get them, and until you give up.

J S

I went to fix my glasses and the front desk lady her name was Wendy gave me a whole new pair instead of just fixing my glasses.

PissedConsumer1733376

GlassesUSA and Visionworks Pros and Cons

Pros
  • Selection of glasses
  • Prices
  • Pathethic
  • Variety
  • Terrable
  • Employees nice
Cons
  • Customer service
  • Management does not resolve issues
  • Wrong prescription
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship

GlassesUSA and Visionworks Most Positive Reviews

Top rated reviews
5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

GlassesUSA and Visionworks Most Critical Reviews

Lowest rated reviews
1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

GlassesUSA and Visionworks Latest Reviews

Recent published reviews
1.8

This company makes return seem easy, but once you get to return the item, they WILL push back.
They will keep on asking f...

Read all 340 reviews
5

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews

GlassesUSA and Visionworks Products and Services

Most reviewed product and services
  • Glassesusa Customer Care (57 reviews)
  • Glassesusa Eyeglasses (46 reviews)
  • Glassesusa Shipping Service (37 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)