PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlassesUSA and Ray Ban as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlassesUSA
Ray Ban

GlassesUSA and Ray Ban Overview

Total reviews
336
120
Company responses
0
0
Issues resolved
6
2

GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 336 reviews. It is 216 reviews more than Ray Ban received since Mar 16, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with GlassesUSA customer support team and Ray Ban customer service.

GlassesUSA and Ray Ban Consumer Ratings

Rank
115 out of 636 in Medical Supplies and Equipment category
140 out of 1160 in Jewelry and Accessories category
Customer service
109 in category
118 in category
Product or Service Quality
111 in category
103 in category
Diversity of Products or Services
80 in category
105 in category

GlassesUSA and Ray Ban Rating Details

Customer service
1.2 (206 reviews)
1.3 (46 reviews)
Reviewer's quote

...Problem is that; if something goes wrong, customer service has no contact with the production facility(s). Company is a HUGE conglomerate based in Italy, and is the owner of many high-end brands. I love Italy and speak Italian, but business arrangements there are sometimes disorganized...

PissedConsumer1688875

Such terrible customer service. After having a nearly $200 pair of sunglasses for just a few months and they break due to a screw coming out- you can’t replace the screw or offer to repair the glasses but instead ask me to spend $140 on a new pair? Wow, just horrible customer service. I will never...

Lisa f
Product or Service Quality
1.3 (167 reviews)
1.8 (39 reviews)
Reviewer's quote

...If this was a product malfunction, I could understand. However, this is a prescription fulfillment (optician) error which I doctor found when examining my glasses at my next appointment. BEWARE CONSUMERS..

Carla J

Definitely a quality control issue and customers are being ripped off because Ray Ban refuses to admit they have a problem!!!..

Charles K
Diversity of Products or Services
2.1 (146 reviews)
2.4 (29 reviews)
Reviewer's quote

I ordered contact lenses almost one month ago. I got a message saying my prescription was expired which it was not and I called them back and they agreed it was not expired. They were supposed to arrive in one week after that. Then I got a call from them saying they did not have the 90 pack in...

Elizabeth D

Purchased Ray-Ban sunglasses (RB3183) from Navy Exchange services (NEX). After 1 1/2 years of wearing sunglasses, I noticed several cracks in the lens area where they are connected to the temples. Contacted NEX and was told to contact Ray-Ban...

PissedConsumer1618864

GlassesUSA and Ray Ban Pros and Cons

Pros
  • Selection of glasses
  • Prices
  • Pathethic
  • Sunglasses
  • Style
  • Name
Cons
  • Customer service
  • Management does not resolve issues
  • Repeatedly ignore customer requests
  • Customer service
  • Warranty and customer service
  • Lack of communication

GlassesUSA and Ray Ban Most Positive Reviews

Top rated reviews
5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

5

Yes i want contact you so pls send me ur email. Id

GlassesUSA and Ray Ban Most Critical Reviews

Lowest rated reviews
1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

1

We purchased a pair of sunglasses about 1 year ago. I took very good care of them so I figured it was just normal wear...

GlassesUSA and Ray Ban Latest Reviews

Recent published reviews
1

Ordered glasses but cancelled order five minutes after placing and reviewing it,because they failed to disclose that...

Read all 336 reviews
1

Such terrible customer service. After having a nearly $200 pair of sunglasses for just a few months and they break due...

Read all 120 reviews

GlassesUSA and Ray Ban Products and Services

Most reviewed product and services
  • Glassesusa Customer Care (56 reviews)
  • Glassesusa Eyeglasses (45 reviews)
  • Glassesusa Shipping Service (37 reviews)
  • Ray Ban Sunglasses (52 reviews)
  • Ray Ban Customer Care (22 reviews)
  • Ray Ban Shipping Service (13 reviews)