PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelite Autoglass and Glass Doctor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelite Autoglass
Glass Doctor

Safelite Autoglass and Glass Doctor Overview

Total reviews 926 27
Company responses 0 0
Issues resolved 5 0

Safelite Autoglass and Glass Doctor Consumer Ratings

Rank
248 out of 1743 in Service Centers and Repairs category
397 out of 1743 in Service Centers and Repairs category
Customer service
204 in category
331 in category
Product or Service Quality
172 in category
300 in category
Reliability
154 in category
260 in category
Value for money
182 in category
220 in category

Safelite Autoglass and Glass Doctor Rating Details

Customer service
1.4 (255 reviews)
1 (12 reviews)
Reviewer's quote

...Customer service rep said the driver would be found and contacted..

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The tech quoted $650 to replace the glass and advised that I search for their coupon online to get at least $25 off before calling their customer service for deposit and order. I got the coupon and call customer support. When I told Robin I had a discount coupon from their website, she said she was...

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Product or Service Quality
1.5 (223 reviews)
1 (9 reviews)
Reviewer's quote

...Terrible customer service integrity will be reporting to the Better Business Bureau as well. My email is bhughe8@gmail. com if anyone from safe light wants to do what's rite by my mom..

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The tech quoted $650 to replace the glass and advised that I search for their coupon online to get at least $25 off before calling their customer service for deposit and order. I got the coupon and call customer support. When I told Robin I had a discount coupon from their website, she said she was...

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Reliability
1.5 (218 reviews)
1 (11 reviews)
Reviewer's quote

...Fabulous! I am so thankful that I ‘trusted the safety and reliability of safelite to get my glass fixed EASY’..

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Paul Sanza, owner of Glass Doctor of Naperville, sent some unprofessional guy out to measure to replace a window pane. I should have known when I saw the sign on the side of the truck was defaced and said, " *** DOCTOR" instead of "GLASS DOCTOR" that this wouldn't end well.Measured, took 50% down...

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Value for money
1.6 (201 reviews)
1.4 (8 reviews)
Reviewer's quote

...I would like my windshield repaired or my money refunded so I can take my car to a reputable business that actually does what they claim. The poor repair forces you to buy a new windshield from them. Sneaky way to make money..

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On the way back from buying our SUV a rock hit our windshield. They replaced it because we couldn't get Safelite in time. Now my headliner is so separated from the windshield i can fit my fingers through it!! I'm raging mad! Never ever ever use them.

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Safelite Autoglass and Glass Doctor Pros and Cons

Pros
  • Friendliness off the tech
  • Mobil repair
  • Were helpful
  • Customer service
Cons
  • Customer service
  • Did not do the job right
  • Disrespectful technician
  • Untruthfulness

Safelite Autoglass and Glass Doctor Most Positive Reviews

Top rated reviews
5

I contacted SafeLite to repair a couple chips in my windshield. Even though (due to many geographically diverse...

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No votes
5

I am on my 6th windshield from Safelite. A 15 year Road Warrior, caught a lot of rocks from 18 wheelers.
The last one t...

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No votes

Safelite Autoglass and Glass Doctor Most Critical Reviews

Lowest rated reviews
1

RUN AWAY FROM THIS COMPANY AND NEVER USE THEM!!! This company gave me the run around for 3 days. First two times they...

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1

Three weeks ago Rick out to measure two windows for replacement and because one at my new residence was unusual in size...

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1

I have a truck that had a broken window, too bad safelite autoglass was not the company to actually make the repairs!...

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1

Glass Doctor appt setter cost me a day when she screwed up. Called back for an explanation, and she claimed I had...

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Safelite Autoglass and Glass Doctor Latest Reviews

Recent published reviews
1

It took 7 days to make an appointment to change the cracked windshield of my Lexus ES 350. I went to Safelite...

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1.5

I had a cracked double pane window in my house. As I searched windows replacement companies in VA online, Glass Doctor c...

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No votes

I was wondering how to put my company in rotation for glass repairs

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1.4

I had a cracked double pane window in my house. As I searched windows replacement companies in VA online, Glass Doctor c...

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Safelite Autoglass and Glass Doctor Products and Services

Most reviewed product and services
  • Safelite Autoglass Repair (182 reviews)
  • Safelite Autoglass Car Part Replacement (54 reviews)
  • Safelite Autoglass Customer Care (42 reviews)
  • Glass Doctor Customer Care (4 reviews)
  • Glass Doctor Window Repair (3 reviews)
  • Glass Doctor Windshield Replacement (1 review)