PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Glass Doctor and Safelite Autoglass as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Glass Doctor
Safelite Autoglass

Glass Doctor and Safelite Autoglass Overview

Total reviews
25
918
Company responses
0
0
Issues resolved
0
5

Glass Doctor and Safelite Autoglass Consumer Ratings

Rank
389 out of 1717 in Service Centers and Repairs category
245 out of 1717 in Service Centers and Repairs category
Customer service
332 in category
203 in category
Reliability
259 in category
156 in category
Turnaround Time
258 in category
125 in category
Product or Service Quality
301 in category
174 in category

Glass Doctor and Safelite Autoglass Rating Details

Customer service
1 (10 reviews)
1.4 (247 reviews)
Reviewer's quote

...Do your research and find another company that does quality work and has some decent customer service, because Glass Doctor is not the answer..

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...Customer service rep said the driver would be found and contacted..

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Reliability
1 (9 reviews)
1.5 (211 reviews)
Reviewer's quote

Paul Sanza, owner of Glass Doctor of Naperville, sent some unprofessional guy out to measure to replace a window pane. I should have known when I saw the sign on the side of the truck was defaced and said, " *** DOCTOR" instead of "GLASS DOCTOR" that this wouldn't end well.Measured, took 50% down...

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...Fabulous! I am so thankful that I ‘trusted the safety and reliability of safelite to get my glass fixed EASY’..

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Turnaround Time
1 (7 reviews)
1.8 (189 reviews)
Reviewer's quote

...They replaced it because we couldn't get Safelite in time. Now my headliner is so separated from the windshield i can fit my fingers through it!! I'm raging mad! Never ever ever use them..

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...They showed up this time, but left after a few minutes because they had the wrong glass. When I demanded we reschedule YET AGAIN the same manager told me I would need to wait another 3 days. I explained that we would have to change the location and was told that didn't work...

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Product or Service Quality
1 (7 reviews)
1.5 (216 reviews)
Reviewer's quote

I will never use this company again! From terrible customer service to repairs not done on time! It took almost three weeks to fix a broken window. I never received a call from them when the window came in. I called and was told they would call me back but they never called me back...

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...Terrible customer service integrity will be reporting to the Better Business Bureau as well. My email is bhughe8@gmail. com if anyone from safe light wants to do what's rite by my mom..

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Glass Doctor and Safelite Autoglass Pros and Cons

Pros
  • Customer service
  • Friendliness off the tech
  • Mobil repair
  • Were helpful
Cons
  • Untruthfulness
  • Customer service
  • Did not do the job right
  • Disrespectful technician

Glass Doctor and Safelite Autoglass Most Positive Reviews

Top rated reviews
No votes
5

I contacted SafeLite to repair a couple chips in my windshield. Even though (due to many geographically diverse...

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No votes
5

I am on my 6th windshield from Safelite. A 15 year Road Warrior, caught a lot of rocks from 18 wheelers.
The last one t...

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Glass Doctor and Safelite Autoglass Most Critical Reviews

Lowest rated reviews
1

Three weeks ago Rick out to measure two windows for replacement and because one at my new residence was unusual in size...

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1

RUN AWAY FROM THIS COMPANY AND NEVER USE THEM!!! This company gave me the run around for 3 days. First two times they...

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1

Glass Doctor appt setter cost me a day when she screwed up. Called back for an explanation, and she claimed I had...

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1

I have a truck that had a broken window, too bad safelite autoglass was not the company to actually make the repairs!...

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Glass Doctor and Safelite Autoglass Latest Reviews

Recent published reviews
1

First time out, the guy cuts his hand and needs to leave to go to the hospital. Totally understand, need to reschedule....

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No votes

Im wanting to speak to a Representative please

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1

Paul Sanza, owner of Glass Doctor of Naperville, sent some unprofessional guy out to measure to replace a window pane. I...

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2.6

Took my 2014 Jeep Patriot in for a small chip/crack repair. The finished repair looks quite a bit worse than the...

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Glass Doctor and Safelite Autoglass Products and Services

Most reviewed product and services
  • Glass Doctor Customer Care (4 reviews)
  • Glass Doctor Window Repair (3 reviews)
  • Glass Doctor Windshield Replacement (1 review)
  • Safelite Autoglass Repair (182 reviews)
  • Safelite Autoglass Car Part Replacement (54 reviews)
  • Safelite Autoglass Customer Care (39 reviews)