PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moen and Glacier Bay Products as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moen
Glacier Bay Products

Moen and Glacier Bay Products Overview

Total reviews 189 539
Company responses 0 0
Issues resolved 4 1

Moen and Glacier Bay Products Consumer Ratings

Rank
47 out of 269 in Pools, Spas and Plumbing Supplies category
23 out of 225 in Bed and Bath category
Product or Service Quality
31 in category
22 in category
Customer service
26 in category
14 in category
Price Affordability
58 in category
13 in category
Website
46 in category
24 in category

Moen and Glacier Bay Products Rating Details

Product or Service Quality
2.1 (94 reviews)
2.2 (159 reviews)
Reviewer's quote

...I called customer service and they said they would send me a new faucet. I really don't want a new faucet, because this one was fixed by the plumber. The plumber informed me that my floor damage was caused by the leaky faucet...

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...Terrible service..

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Customer service
2.1 (88 reviews)
2.5 (140 reviews)
Reviewer's quote

The customer service is extremely poor and they THINK it is to do with the battery pack which they Are going to send which would take 10 business days. Finally I had to spend on plumber and he changed the batteries again and reset data cable but the problem will come again and you are better off to...

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...I've reached out to customer service for a new replacement drain for resolution. Thank you!..

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Price Affordability
2.5 (83 reviews)
3.4 (141 reviews)
Reviewer's quote

...I paid premium price for this faucet but it’s broke after 6 years and the wait time for customer service is very slow & they are not professionally trained at all. Nxt time I will buy other brand instead..

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...I purchased the vanity combo on Black Friday 2018 because of the sale price, knowing it would be this summer before I could have the work done. This is very disappointing..

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Website
2.4 (79 reviews)
2.6 (134 reviews)
Reviewer's quote

I went on Moen's website and downloaded a page which had our faucet blown apart with all the part numbers on it. I called Moen and talked to Peter in customer service. I explained everything to him and he is sending us a new hose at NO Cost! He was very professional and said we should have it...

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...I have been looking for replacement filters HCGROM5 and HCGROF5 for more than a month now and cannot seem to find it on Home Depot online or even on the Glacier Bay website..

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Moen and Glacier Bay Products Pros and Cons

Pros
  • Customer service and standing behind warranty
  • Style and look
  • Style
  • I am waiting for a reply
  • Nice look
  • Good price
Cons
  • Terrible engineering
  • Cheap faucet and bad customer service
  • Warranty is not any good
  • I am waiting for a reply
  • Broken part
  • Product breaking after about a year

Moen and Glacier Bay Products Most Positive Reviews

Top rated reviews
5

I've had numerous bathroom faucets for over 20 years, one has been in about 15 years now with zero problems or repairs....

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5

I just moved in to our used home and do not know how the Glacier Bay toilet works to flush it. I think it has the two pa...

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5

Had a leaky Moen faucet, emailed Moen. In a couple of days I got a response from them asking for a picture of my...

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5

I recently purchased one of your toilet seats at Home Depot. It was model number 540 456 and I have to say of all the to...

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Moen and Glacier Bay Products Most Critical Reviews

Lowest rated reviews
1

My Moen kitchen faucet began to leak. I called Moen's Customer Service. It is a horrible automated system. I also sent...

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1

I made the mistake of not having my toilet installed for a few months. It was in the box unopened and in a safe place....

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1

Customer phone service .... Is horrible.

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1

I purchased a vanity less than one year and it cracked on its own but glaciee bay is not trying to replace the top....

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Moen and Glacier Bay Products Latest Reviews

Recent published reviews
No votes

Moen responded and shipped replacement parts at no cost.

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2.3

the end of my kitchen faucet just blew off the only thing left are male threads.
209-**** stainless steel

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No votes

We have a kitchen faucet that is leaking. We purchased it 11/09/19

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No votes

New toilet level leaking when flashing

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Moen and Glacier Bay Products Products and Services

Most reviewed product and services
  • Moen Faucet (58 reviews)
  • Moen Faucet Warranty (10 reviews)
  • Moen Warranty (4 reviews)
  • Glacier Bay Products Faucet (123 reviews)
  • Glacier Bay Products Toilet (98 reviews)
  • Glacier Bay Products Vanity (19 reviews)