PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GigSalad and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GigSalad
Thumbtack

GigSalad and Thumbtack Overview

Total reviews
55
2970
Company responses
0
0
Issues resolved
0
5

Thumbtack was first mentioned on PissedConsumer on May 18, 2012 and since then this brand received 2970 reviews. It is 2915 reviews more than GigSalad received since Jul 24, 2012.

GigSalad and Thumbtack Consumer Ratings

Rank
29 out of 326 in Events category
58 out of 434 in Auctions and Marketplaces category
Exchange, Refund and Cancellation Policy
14 in category
35 in category
Customer service
19 in category
30 in category
Product or Service Quality
14 in category
52 in category

GigSalad and Thumbtack Rating Details

Exchange, Refund and Cancellation Policy
2.1 (25 reviews)
1.7 (1011 reviews)
Reviewer's quote

...She did not even apologize for her last minutes cancellation and rudely hung up me. My Advise to all" DO NOT BOOK THIS DANCER". SHE WILL Stand YOU UP >;;;;;;;;;;;;;;;;;;;;;;; If zero star was available i would give minus zero ANT MY FULL REFUND for the money I paid...

Yerachmiel

...The language barrier makes it very difficult to discuss any major issues with refunds or review issues. For a Pro who is a Top Pro who spends over 500+ a month, they should have a dedicated supervisor who speaks english and who fights for the Pro not for the rules of a review or a refund..

PissedConsumer1717530
Customer service
1.5 (24 reviews)
1.8 (1150 reviews)
Reviewer's quote

...The customer service area needs some SERIOUS help. Keep a detailed log, save all of your emails and avoid Sean or Shawn (not sure how he spells his name) at all costs. He is totally unprofessional, accusatory, does not listen and is extremely argumentative...

PissedConsumer1046626

...Used to be a great customer service experience when done through the States. Very personalized and friendly. This is horrible...

Kkm C
Product or Service Quality
1.7 (24 reviews)
1.8 (1026 reviews)
Reviewer's quote

A company that provides this type of service is only as good as the talent they contract, and GigSalad isn't willing to stop advertising for a vendor as long as they're making them money. As a business owner, I know that anyone I contract to serve my clients is an extension of my business. Sadly,...

PissedConsumer1694570

...pay for his lead because he lied about the type of job and made me spent 30$! But you allowed a person I paid 30$ a fake person to rate me over a service I never gave!? and I spent 1 hour with your customer service to be told it was okey he can lie about me I need to answer him in the review, and they didn't want to delete the fake review (nor give me back the money obviously, but that is their standard...

Aislinn

GigSalad and Thumbtack Pros and Cons

Pros
  • Pay upon booking
  • Website
  • Ranks high on google
  • Concept
  • Idea
  • Ease of use
Cons
  • Customer service
  • Getting kicked off for being critical of a paying advertisor
  • Fraud
  • Lost money
  • No accountability
  • Customer service

GigSalad and Thumbtack Most Positive Reviews

Top rated reviews
5

I've listed my band with GigSalad for many years, At least ten, maybe more, with only a couple minor glitches in all...

5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

GigSalad and Thumbtack Most Critical Reviews

Lowest rated reviews
1

I recently hired a terrible mess of a man named "Magic Dante" to essentially ruin my twins' birthday party. I hired...

1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

GigSalad and Thumbtack Latest Reviews

Recent published reviews
1.3

My experience with Arabella Espana, one of the Gig salad Dancer was very disappointing. I booked her way advanced and pa...

Read all 55 reviews
2.7

When you call you are always routed out of the country. It is horrible. They don't understand your questions, way too...

Read all 2970 reviews

GigSalad and Thumbtack Products and Services

Most reviewed product and services
  • Gigsalad Membership (13 reviews)
  • Gigsalad Customer Care (10 reviews)
  • Gigsalad Leads (7 reviews)
  • Thumbtack Leads (657 reviews)
  • Thumbtack Customer Care (193 reviews)
  • Thumbtack Account (175 reviews)