PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thumbtack and Gigmasters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack

Thumbtack

1.9
Gigmasters

Gigmasters

Has verified representatives
1.9
Thumbtack
Gigmasters

Thumbtack and Gigmasters Overview

Total reviews
2968
42
Company responses
0
11
Issues resolved
5
0

Thumbtack was first mentioned on PissedConsumer on May 18, 2012 and since then this brand received 2968 reviews. It is 2926 reviews more than Gigmasters received since Jul 17, 2012.

Thumbtack and Gigmasters Consumer Ratings

Rank
58 out of 430 in Auctions and Marketplaces category
24 out of 327 in Events category
Customer service
31 in category
18 in category
Website
52 in category
35 in category
Product or Service Quality
54 in category
16 in category

Thumbtack and Gigmasters Rating Details

Customer service
1.8 (1149 reviews)
1.7 (22 reviews)
Reviewer's quote

...type of job and made me spent 30$! But you allowed a person I paid 30$ a fake person to rate me over a service I never gave!? and I spent 1 hour with your customer service to be told it was okey he can lie about me I need to answer him in the review, and they didn't want to delete the fake review (nor give me back the money obviously, but that is their standard...

Aislinn

...My bartender never returned my emails or phone calls and I had to find a new bartender a few days before my wedding! They are refusing to give me my refund and they have horrible customer service they tell me they will follow up with me and then no one ever calls..

Samantha M
Website
2.3 (1037 reviews)
1.8 (20 reviews)
Reviewer's quote

...The website is absolutely flawed on multiple levels. Well the "employee" suffice to say gave me tons of bull for 30 minutes and dished out lies for why I need to spend a minimum of $600 for unproven services. Totally fraudulent claims and lies...

D. L

However, customers click on booking in the gigmasters website and never pay the deposit. Gigmasters require 5% booking fee for the lead (on top of the yearly fee they take from the company; over $300 yearly). The big problem is that gigmasters immediately freezes our account for non-payment of the...

Aquilla
Product or Service Quality
1.8 (1025 reviews)
1.4 (17 reviews)
Reviewer's quote

The quality of the lead is not and issue although, regardless of how many times I change the distance traveled it continues to go to 150 miles away??? SMH. The sales team are all english speaking in thumbtack, once they sell you then you no longer get anyone english speaking. The language barrier...

PissedConsumer1717530

...I sent a request to customer service to cancel my auto renew, as I feel the site is overcrowded with vendors and is not worth the membership costs. I was told that I had to contact them via phone to stop auto renew. What web based company has no way for a member to cancel via the web...

Troy B

Thumbtack and Gigmasters Pros and Cons

Pros
  • Concept
  • Idea
  • Ease of use
  • Ease of transaction
  • Work just like a booking agent
  • Customer service in 2014
Cons
  • Lost money
  • No accountability
  • Customer service
  • Scams to get you to stay
  • Customer service
  • Ranking system for vendors

Thumbtack and Gigmasters Most Positive Reviews

Top rated reviews
5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

4.9

I am a Santa Claus Vendor. I do not understand any of the complaints.
As a self employed business person, it falls on you...

Thumbtack and Gigmasters Most Critical Reviews

Lowest rated reviews
1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

1

Musicians have to pay an annual fee to post themselves with Gigmasters. I signed up as a performer 8 months ago....

Thumbtack and Gigmasters Latest Reviews

Recent published reviews

Restarting my number to receive notifications, and answered questions.

Read all 2968 reviews
1

Gigmasters started out fine. We got calls for our style of music and weddings and events. Now because of whatever...

Read all 41 reviews

Thumbtack and Gigmasters Products and Services

Most reviewed product and services
  • Thumbtack Leads (657 reviews)
  • Thumbtack Customer Care (192 reviews)
  • Thumbtack Account (175 reviews)
  • Gigmasters Leads (5 reviews)
  • Gigmasters Membership (5 reviews)
  • Gigmasters Subscription (3 reviews)